Hi,

To check the issue with the Enter key is not working in the text editor after pasting some text the login credentials you’ve provided does not work for me to further investigate this issue.

Please setup a dev site if that is possible so we can disable the plugin and check for the issue.

As per your findings please do let us knwo which plugin is causing the issue so we can check it out.

We need your permission to deactivate the plugins to further troubleshoot this issue.

Best regards,
Vinay

Hey Zest,

Thank you for the kind words. Sorry for the delay we need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Vinay

Hi,

Thank you for sharing the login details. However it does not allow me to look at the sections i want to in the backend. Please post us login credentials with full admin rights (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Vinay

Hi,

The form seem to appear on the page (please see attached screenshot).

If that is not correct provide us the link to the zoho form where we can see how it looks and the code to it from the zoho page.

We will need to take a closer look so Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

#top .av-main-nav ul ul {
    left: 220px!important;
}

Best regards,
Vinay

Hi,

Thank you for reaching out to us, we are happy to help you with this issue.

Please let us know how the svg logo is added ? Was there any plugin used?

We recommend using a plugin like https://wordpress.org/plugins/svg-support/ and upload the svg logo to media library like a normal image and use it where ever you like on the site.

Also please update the site to the latest version as suggested earlier.

If you need any further assistance please feel free to get back to us with login crediantials in private so we can take a closer look at the issue.

Best regards,
Vinay

Hi!

As Basilis mentioned this is out of our support scope.

If you like to give it another try please try using a plugin like updraft to move your wordpress site. https://wordpress.org/plugins/updraftplus/
For more options please check this https://premium.wpmudev.org/blog/moving-wordpress-site/
Also search for “Migrating a wordpress site” on youtube for helpful video tutorials.

Thank you for contacting us :)

Regards,
Vinay

Hey!

If you like to display the whole image at all times irrespective of browser width please use a image element.

When used an image as a background images to fill the whole container the browser by default re-size the image to fill the container it is assigned to, depending on the browser width the image also scales accordingly and in the process of filling the container some part of the image wont be displayed. I’m afraid there is not much we can do about this.

Thank you for your co-operation and understanding.

Best regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hey teotaban!

Please give these plugins a try
https://wordpress.org/plugins/very-simple-favicon-manager/screenshots/
or
https://wordpress.org/plugins/add-to-home-screen-wp/

If you like to do it manually add the below code to your functions.php
NOTE: Please update the icon path in the below code where it say’s href=”/path/to/my/icon/192X192.ico”

function blog_favicon() {
echo '<link rel=”shortcut icon” href=”/path/to/my/icon/192X192.ico”>
<link rel=”apple-touch-icon-precomposed” href=”/path/to/my/icon.png”>';
}
add_action('wp_head', 'blog_favicon');

Regards,
Vinay

Hi,

Glad we could help!
We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hey Uroš,

Please enable custom css class name to target specific elements.
kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

Give it a custom css class name and use the same class name in your css code to target the element+.

In case you have an issue please get back to us with the custom css class name and we will help you with the css code :)

Best regards,
Vinay

Hi,

I created a test page to test the issue but the results were the same. Was there any changes made to the site?

It appears the emails are getting processed from the theme but there may be an issue on the server which is blocking it.

We would be interested to know what the hosting company has to say.

If that does not work as a last resort we need to install the theme manually

Access the folder ‘/wp-content/themes/’ from hosting control panel > file manager or via the FTP tool and rename the ‘enfold’ folder to ‘enfold-old’.

Download a fresh copy of enfold theme and extract the ‘enfold’ theme folder from the downloaded package and upload it to same location ‘/wp-content/themes/’ this should fix the issue.

Please refer to the link below for more info on updating the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Vinay

Hey limedrop,

To show different menus please try using a plugin like

https://wordpress.org/plugins/menu-swapper/
or
https://wordpress.org/plugins/page-specific-menu-items/

Best regards,
Vinay

Hey DJQuad,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hey Andrea,

please check out for floating button plugin https://wordpress.org/plugins/search.php?q=floating+button

If that don’t suit your needs do not worry we are here to help you :) it is a custom coded button and it’s not difficult to achieve at all. For technical support please register here kriesi.at/support/register

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example : https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Vinay