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Hey H4m1dreza,
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test. If the above steps do not change anything for you we need to take a closer look at the page with the issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Please add the below properties to the css you shared earlier.
.av-subnav-menu li.current-menu-item a { background-position: 50% 20px; min-height: 50px; }
Best regards,
VinayHi,
We enabled debug mode and checked for any plugin conflict.
http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/I checked for the issue and tested on page (link in private). Strangly the new pages work without any issue and the issue seem to be only with the page you mentioned. It appears the page may be corrupt or there is some kind of code break on the specific page.
Please create a new page (do not duplicate as it might carry over the bug if there are any code breaks) and delete the one with the issue.
Best regards,
Vinay-
This reply was modified 9 years, 1 month ago by
Vinay.
Hey Kai,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
However you can open only the youtube video from lightbox. We are happy to help you with it if you like us to setup an example Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey duncand,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.pagination-meta { font-size:20px; }Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.page-id-431 .avia-slideshow li img { min-height: calc(100vh + 280px); height: 100vh; }PLEASE NOTE: This will stretch the image to fit the height. It’s best to use the image as a background image for the 1/2 column.
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.single-product .product-sorting { display:none; }Best regards,
VinayHi,
No you don’t bother at all :) I’m happy to help you with this issue.
Sorry for the delay, We have updated the code to :
.logo, .logo a { max-width:451px!important; } .header-scrolled .logo, .header-scrolled .logo a, .header-scrolled-full .logo, .header-scrolled-full .logo a { max-width:225px!important; } @media only screen and (max-width: 767px) { .responsive #top .header-scrolled .logo, .header-scrolled .logo a, .responsive #top .header-scrolled-full .logo, .header-scrolled-full .logo a { width: 80%; }}I’m not sure why the SVG elements are not getting the width in IE. A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi,
Please add ” hide-sorting ” class name in the custom css class name option. (It will appear after enabling the option).

Best regards,
VinayHey hasbeat,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey Dandelion222,
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHey Andreinho1992,
Please insert the tracking code in Enfold > Google Services > Tracking Code
Let us know if you have any questions we are happy to help :)
Best regards,
VinayHey Richard Reames,
Thank you for reaching out to us :)
We have not tested this plugin but also have not heard of any issue as such so I’m guessing it should work fine without any issues.
Let us know if you have more questions.
Best regards,
VinayDecember 11, 2016 at 9:55 am in reply to: Please see closed topic – https://kriesi.at/support/topic/api-loading/ #722803Hi,
That’s great! and thank you for sharing the solution :)
Best regards,
VinayHey webWahine,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 767px) { .responsive #top #wrap_all #header { max-height: 180px!important; }}Best regards,
VinayHi,
That’s great! and glad we could help :)
Thank you for using Enfold.
Best regards,
VinayHi,
We have added the following css in Enfold > General Styling > Quick CSS
@media only screen and (min-width:900px) { .logo img { position:responsive; top:50%; transform:translateY(-50%); }} @media only screen and (max-width: 767px) { .logo img, .logo { max-width: 70%!important; }} /* Trigger mobile menu */ @media only screen and (max-width: 1100px) { nav.main_menu {display:none !important;} #advanced_menu_toggle, #advanced_menu_hide {display:block !important; }} /* Read more link fix */ .html_elegant-blog .avia-content-slider .read-more-link { top: -3px!important; }It appears you figured out how to change the color scheme?
Please review the site and let us know if you have any questions, we are happy to help :)
Best regards,
VinayDecember 10, 2016 at 11:54 pm in reply to: Banner above header problem on tablets and mobile #722759Hi,
Sorry for the delay I’m working on your ticket and the result will be updated here soon.I have tested the below code on my installation and it works fine, however on your test site this is not working. It may be because of a custom modification or due to conflict with a 3rd party plugin.
An example of the below code working can be seen on (link in private).
/* Mobile Header */ @media only screen and (max-width: 480px) #header { position: fixed !important; }}If the above do not work for you remove the custom modifications and install a child theme. Move the css from Quick CSS to child theme styles.css along with the modifications made to header.php
Best regards,
VinayHey Fmarielle,
We need to take a closer look at this please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey MaaikeVVV,
Thank you for making the video it was very helpful :)
For alternate background on the post entries please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:.blog article.post-entry:nth-child(odd) { background:gold; } .blog article.post-entry:nth-child(even) { background:#ddd; }Best regards,
Vinay-
This reply was modified 9 years, 1 month ago by
Vinay.
Hey allitask,
Yes it is possible please add a html version of the link
<a href="http://link.com"> Link Description</a>Best regards,
VinayDecember 10, 2016 at 4:34 pm in reply to: Enfold demo content won't install. About to refund if this doesnt work. #722714Hey budders84,
The login credentials do not work but defining a higher memory limit in wordpress and if possible increasing the memory on the hosting server should resolve this issue.
To increase the wordpress memory limit please access wp-config.php file and add the below line
define('WP_MEMORY_LIMIT', '256M');For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.Alternatively demo data can be imported using XML file from Admin > Tools > Import > WordPress
Make sure to check the option “Download and import file attachments” while importing.Please note this will not import the theme settings you may need to set them up and upload if any images are missing from backend once the XML file is imported.
Default demo
Business Flat
App Showcase
Church Demo
Construction Demo
Cunsulting Demo
Gym DemoBest regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey gasto,
Please try adding this at the very end of your themes / child themes functions.php file:
add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 ); function woo_remove_product_tabs( $tabs ) { unset( $tabs['description'] ); // Remove the description tab return $tabs; }Best regards,
VinayDecember 10, 2016 at 4:22 pm in reply to: Larger Featured Image in Posts using Elegant Layout #722710Hey nancyT,
We may need to add some custom css Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayDecember 10, 2016 at 4:18 pm in reply to: Hide Secondary Menu on Scroll (but keep main sticky header #722704Hi,
Glad you figured this out!
We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
Vinay-
This reply was modified 9 years, 1 month ago by
Vinay.
Hey diotti,
To selectively hide the sorting option please enable custom css class name http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Add a custom css class name “hide-sorting” to the color section inside which the sort options appear
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.hide-sorting .product-sorting { display:none; }Best regards,
VinayHey mexi33330,
Please clarify if it is shop description or product description? Also would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey Raginilk,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
h1, h2 { word-break: break-word; }Best regards,
Vinay -
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