Forum Replies Created
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AuthorPosts
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February 12, 2017 at 10:04 pm in reply to: Logo animation – it should disappear after shown once #746040
Hey tbossmann,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
You have to first create a logo overlay using custom html and CSS. And try a plugin that display content based on cookies like https://wordpress.org/plugins/simple-content-reveal/other_notes/
Best regards,
VinayHey belinger,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
VinayHey frances seward,
Thank you for contacting us :)
Enfold is very easy to use to know more about enfold features and videos about the theme please check – http://kriesi.at/documentation/enfold/
If you get stuck anywhere we do have a great support to help you with it.
For image optimisation we recommend using
https://wordpress.org/plugins/lazy-load/
https://wordpress.org/plugins/wp-smushit/
https://wordpress.org/plugins/wp-image-seo/
https://wordpress.org/plugins/wordpress-seo/
Using the above plugins you can add extra functionality that will help you with SEO :)
Best regards,
VinayHey SimoneAmara,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
h3.avia-form-success{ color:#000!important; }Best regards,
VinayHey wilsongrant,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.logo img { padding-top: 20px!important; }Best regards,
VinayHey Wisith,
You can edit the font styles from the theme options Enfold > Advanced Styling > Select the font you like to edit from the drop down list.
Please note this will change the font style for content only but the changes are applied site wide.
If you like to add your own custom font via css to a single page try this method https://kriesi.at/support/topic/own-custom-font/#post-733898
Let us know if you have any questions.
Best regards,
VinayFebruary 12, 2017 at 9:53 am in reply to: No table in mobile version & google maps doesn't work #745910Hey flex-office,
Was there any custom code added prior to the table issue. If so please undo the modification and check the table again.
If you still have any issue we need to take a closer look at it Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link
If you already created an API key please delete all old API key’s from google account to avoid a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services
Best regards,
VinayHey AnineOlsen,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#top #header_meta .phone-info { left: 50%; position: relative; transform: translateX(-50%); }Best regards,
VinayHey Patrick,
Thank you for the kind words. Please refer to this link to know where to find the item purchase code https://help.themeskingdom.com/knowledge-base/how-to-find-your-themeforest-item-purchase-code/
For technical support please register here kriesi.at/support/register
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example : https://kriesi.at/support/enfoldScroll to the bottom of the page to open a new ticket.
Best regards,
VinayHi,
It’s Enfold > Google Services

Best regards,
VinayHey Nathan,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
However since you are Enfold customer we would like to help you but I’m not aware of the thirdparty plugin option. If you like to do it the css way Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.shiftnav-main-toggle-content.shiftnav-toggle-main-block { display:none; }Best regards,
VinayFebruary 12, 2017 at 8:27 am in reply to: Easyslider working in preview but showing old version in live #745890Hey!
It is mostly due to a caching issue. But I cannot see the plugin tab when i login to deactivate plugin and troubleshoot the issue. Please deactivate all the active plugins for testing purpose and hard refresh the page. If that does not work please provide a use ID with full admin rights so we can further investigate this issue.
Best regards,
VinayFebruary 11, 2017 at 3:15 pm in reply to: Change Fullwidth slider caption title and text style in only one place #745767Hi,
I checked the above links but it does not have the same slider as the mockup. Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Glad the issue is resolved! We are happy to help :)
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayFebruary 11, 2017 at 2:32 pm in reply to: Easyslider working in preview but showing old version in live #745761Hi,
I checked the slider issue and created a test page, please find the link in private.
The slider works fine without any issue. When I update the slider images the frontend get’s updated as well.
It may be an issue with your browser cache. Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
VinayHey Nathan,
Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link
If you already created an API key please delete all old API key’s from google account to avoid a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services
Best regards,
VinayHey lanikita,
I’m sorry but the exact functionality is not available in enfold. Please check the gallery demo here http://kriesi.at/themes/enfold/shortcodes/gallery/
Best regards,
VinayHi,
Glad you got it sorted. Please do let us know if you have more questions, we are happy to help!
Thank you for using Enfold :)
Best regards,
VinayHi,
We cannot comment on that as this is a third party plugin and we do not develop it. However you can try many open graph plugins that are available for free as well like https://wordpress.org/plugins/opengraph/ or https://wordpress.org/plugins/search.php?q=open+graph
Best regards,
VinayFebruary 11, 2017 at 10:51 am in reply to: Background of content-section looks strange on mobile #745741Hey pimmesz,
The link you provided does not show any color section with background.
After trying to login the page redirects to homepage we are unable to view the issue to assist you. Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayFebruary 11, 2017 at 10:47 am in reply to: Menu e logo header left – Switching to mobile menu on higher resolutions #745738Hi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 990px) { nav.main_menu {display:none !important;} #advanced_menu_toggle, #advanced_menu_hide {display:block !important; } }Best regards,
VinayHi,
I checked your site and it appears due to a plugin conflict the layout builder is not loading in product pages.
To find which plugin is causing the conflict please follow these steps:
1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist (Check for js errors in console tab) when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi,
For testing purpose I have deactivated the plugin and manages to add the images to the slider and it’s looking fine. Please check the link in private.
Just remove the images from the homepage slider and add it back again it should work fine for you.
After re-activating the plugin if you have the same issue please check for the plugin that is in conflict by activating only one plugin at a time and refresh the page to check for any issue.
Best regards,
VinayHi,
Please create 2 different menus so one menu for the one page scroll and the other for sub pages and add the one page scroll menu to the necessary page please refer to this post for step by step info https://kriesi.at/support/topic/startup-business-demo-import/#post-736264
Best regards,
VinayFebruary 11, 2017 at 9:54 am in reply to: How to reduce padding Enfold Sidebar – Widgets padding? #745733Hi,
It’s not clear what icons you like to add?
Enfold support any type of font icons you can download it from http://www.flaticon.com/ or http://fontello.com/ and upload the icon sets from Enfold > Import/Export
If you have a specific set of icons please share the link to it so we can take a look at it and let us know what best can be done.
Best regards,
VinayHi,
We are very sorry for the delay, to target specific elements please enable the custom css class field: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Best regards,
VinayHi,
Thanks for sharing the solution. I’m sure it will help others with same issue.
We will keep this ticket open for further communication.
Best regards,
VinayHi,
Please give this plugin a try https://wordpress.org/plugins/auto-excerpt-everywhere/
It’s hasn’t been updated in awhile but should work for you fine :)
Best regards,
VinayHi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
I checked your site again and it looks fine on my end please see attached screenshot.
There is some caching issue on your local machine or a plugin/extension installed on your browser is causing this issue.
Give it a try on a different system.
Best regards,
Vinay -
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