Page 775 – Support | Kriesi.at – Premium WordPress Themes

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September 15, 2018 at 3:56 pm in reply to: Video Not play on Safari browser #1010164

Victoria
Inactive Moderator

Hi sjayanti,

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

September 15, 2018 at 3:55 pm in reply to: Enfold Sticky tab section #1010162

Victoria
Inactive Moderator

Hi frankic,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

September 15, 2018 at 3:53 pm in reply to: Transparent header on post type pages #1010160

Victoria
Inactive Moderator

Hi Anilix,

Best regards,
Victoria

September 15, 2018 at 3:50 pm in reply to: Urgent – Megamenu on 2 columns #1010158

Victoria
Inactive Moderator

Hi jb84,

Please check the menu now.

Best regards,
Victoria

September 15, 2018 at 3:41 pm in reply to: Enfold Burger Menu Not working properly #1010154

Victoria
Inactive Moderator

Hi indurango,

No, full-screen slider cannot go in the color section. You might want to use Layer Slider for that.

I am pretty sure some JavaScript is not working or is missing, but there are no errors in console. If you have no changes now in the avia.js you can remove it too.

Best regards,
Victoria

September 15, 2018 at 3:35 pm in reply to: Mobile Issues #1010152
Victoria
Inactive Moderator
Hi WP Turned Up,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (min-device-width : 768px) and (orientation : landscape) {
  .slideshow_align_caption {
    padding-top: 40px;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
September 15, 2018 at 3:28 pm in reply to: Load the correct size images in footer and in product slider #1010147

Victoria
Inactive Moderator

Hi profumopuntoit,

Well, at this point there is not conditional loading and/or use of thumbs for the category image out of the box, this custom functionality needs to be built.

Best regards,
Victoria

September 15, 2018 at 3:24 pm in reply to: Blog post font doesn't change, headers do #1010142

Victoria
Inactive Moderator

Hi Eikordo,

Thank you for that.

Best regards,
Victoria

September 13, 2018 at 6:15 pm in reply to: Demo Import is not successfull #1009580

Victoria
Inactive Moderator

Hi Chris_85,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

September 13, 2018 at 6:12 pm in reply to: remove (or hide) scroll-to-top button #1009577
Victoria
Inactive Moderator
Hey 34oldcat29,

Could you please give us a link to your website, we need more context to be able to help you.

The code should work, please check your Quick css for syntax errors.

Best regards,
Victoria
- This reply was modified 7 years, 5 months ago by Victoria.
September 13, 2018 at 6:09 pm in reply to: Image with external link – hover effect not consistent #1009573

Victoria
Inactive Moderator

Hi geneticsed,

I’m not sure it will be included into the next release.

Best regards,
Victoria

September 13, 2018 at 6:06 pm in reply to: Separator between menu items #1009571
Victoria
Inactive Moderator
Hi newmediologo,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.av_seperator_small_border .av-main-nav > li > a > .avia-menu-text {
    border-left-width: 2px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
September 13, 2018 at 6:04 pm in reply to: Mobile burger menu + small bar above #1009570

Victoria
Inactive Moderator

Hi kjwaggz,

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

September 13, 2018 at 6:00 pm in reply to: Linkedin Social icon in footer widget #1009567

Victoria
Inactive Moderator

Hi tokenofhon,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

September 13, 2018 at 5:58 pm in reply to: Woocommerce – Short Code [woocommerce_my_account] not working properly #1009564

Victoria
Inactive Moderator

Hey WebManager11,

You might want to check the WooCommerce forums for a solution to this issue.

https://wordpress.stackexchange.com/questions/291450/woocommerce-my-account-shortcode

Best regards,
Victoria

September 13, 2018 at 5:56 pm in reply to: Demo Theme Import #1009562

Victoria
Inactive Moderator

Hi nuvotax,

Have you tried the manual demo import

Initial Theme Setup

Best regards,
Victoria

September 13, 2018 at 5:52 pm in reply to: Styling of the button element #1009561
Victoria
Inactive Moderator
Hi Garima,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
```
#top .avia-button {
    border-radius: 20px;
}
```
Best regards,
Victoria
September 13, 2018 at 5:49 pm in reply to: Open image in masonry in new tab #1009558

Victoria
Inactive Moderator

Hey Dijkhuis,

It opens in a lightbox, why do you need to open images in the new tab?

Best regards,
Victoria

September 13, 2018 at 5:45 pm in reply to: Background Video not running #1009555

Victoria
Inactive Moderator

Hi electric-skateboard.de,

Please try updating the theme via FTP then.

If you need further assistance please let us know.
Best regards,
Victoria

September 13, 2018 at 5:44 pm in reply to: Header Height #1009553

Victoria
Inactive Moderator

Hi atifaijaz123,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

September 13, 2018 at 5:43 pm in reply to: Urgent – Megamenu on 2 columns #1009551

Victoria
Inactive Moderator

Hey jb84,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

September 13, 2018 at 5:42 pm in reply to: Remove Border on Custom Widget Menu #1009548
Victoria
Inactive Moderator
Hi MattJensenMarketing,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .widget_nav_menu li {
  background: #fff;
}
.sidebar .widget_nav_menu ul:first-child>.current-menu-item {
  box-shadow: none;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
September 13, 2018 at 5:36 pm in reply to: Product "Sort by" not working on mobile device #1009542

Victoria
Inactive Moderator

Hey waveseven,

I checked the filters on my iPhone, they are clickable and they work on my phone.

Could you please clear the cache, check again and get back to us.

Which device are you testing them on?

Best regards,
Victoria

September 13, 2018 at 5:33 pm in reply to: Need help: Enfold columns – making them responsive (flex_column av_one_fifth) #1009539
Victoria
Inactive Moderator
Hi Birdster,

It has to be
```
 .responsive #top.page-id-xxxxx .container .av-content-small {
    /* your code*/
}
```
If you need further assistance please let us know.
Best regards,
Victoria
September 13, 2018 at 5:31 pm in reply to: Image with external link – hover effect not consistent #1009537
Victoria
Inactive Moderator
Hi geneticsed,

It looks like the overlay does not show for gifs and pngs. Even if I force it to show, the images are of different height and so it shows up is a strange place.

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.avia_transform a .image-overlay {
  display: block !important;
}
```
If you need further assistance please let us know.
Best regards,
Victoria
September 13, 2018 at 5:23 pm in reply to: Remove automatic tags of Codeblock #1009535

Victoria
Inactive Moderator

Hi CloudChoice,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Can you please specify the page where it is happening? And why do you have quotes and plusses in the code? Is it JavaScript you’re using there?

Best regards,
Victoria

September 13, 2018 at 5:21 pm in reply to: Masonry Gallery don't display arrows #1009531

Victoria
Inactive Moderator

Hey Momentummediaab,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

September 13, 2018 at 5:20 pm in reply to: remove metatags without add display:none style #1009530

Victoria
Inactive Moderator

Hey mohsensalar,

Which meta tags are you referring to? Can you please explain a bit more?

Best regards,
Victoria

September 13, 2018 at 5:16 pm in reply to: Contactform doesn't send email to subscriber #1009526

Victoria
Inactive Moderator

Hey jairharder,

You might want to us a Mailchimp signup for that.

Here are the docs for you

MailChimp Signup

Best regards,
Victoria

September 13, 2018 at 5:13 pm in reply to: Carousel Slider #1009524

Victoria
Inactive Moderator

Hi Ronen,

We have a content slider, have you tried using it?

Best regards,
Victoria
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Viewing 30 posts - 23,221 through 23,250 (of 38,325 total)

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