Page 1176 – Support | Kriesi.at – Premium WordPress Themes

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July 14, 2017 at 2:57 pm in reply to: Mobile menu issues 4.1 #821186

Victoria
Inactive Moderator

Hi Ed,

I checked on my mobile, the only menu that does not open is “About” on my phone, others are working. Could you delete the file (in private), it will be regenerated anew and get let us know is the issue persists.

Best regards,
Victoria

July 14, 2017 at 2:41 pm in reply to: What Is The Easiest Way To Remove Add To Cart Buttons in Woocommerce #821176

Victoria
Inactive Moderator

Hey ejo14,

Here is an article on how to do it
https://www.cloudways.com/blog/how-to-remove-hide-or-disable-add-to-cart-button-in-woocommerce/

If you need further assistance please let us know.
Best regards,
Victoria

July 14, 2017 at 2:39 pm in reply to: Header configuration #821173

Victoria
Inactive Moderator

Hi MD,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

July 14, 2017 at 2:29 pm in reply to: can't open then entry on a new page #821170

Victoria
Inactive Moderator

Hi Tommy,

“Open on a new page” in this case does not mean open in a new browser window, it means that you’re are taken to the portfolio item page. So it is working correctly. Does it not work for you this way?

Best regards,
Victoria

July 14, 2017 at 2:22 pm in reply to: Back to Having Error Messages on Updates Page With Layerslider #821165

Victoria
Inactive Moderator

Hi all,

We have just release the Enfold update with the Layer Slider update and today I saw that Layer Slider has released yet another version. So yes, you might be seeing that 1 next to plugins menu for a while again.

Best regards,
Victoria

July 14, 2017 at 2:20 pm in reply to: Lightbox — Disable Additional Images #821162

Victoria
Inactive Moderator

Hi jh100,

We really need to see, what’s going on on your page to be able to suggest a solution for you. Please get back to us when you get the website on some kind of test server.

Best regards,
Victoria

July 14, 2017 at 2:18 pm in reply to: How to to add text upon an image with hotspot #821161

Victoria
Inactive Moderator

Hey niaxniax,

There is no easy way to do this, this kind of customization is out of the scope of our support. You could hire a freelancer to do it for you.

If you need further assistance please let us know.
Best regards,
Victoria

July 14, 2017 at 2:15 pm in reply to: LayerSlider encountered a problem while it tried to show your slider #821160

Victoria
Inactive Moderator

Hey hdmarkdesign,

Looks like all your sliders are gone, or the Layer Slider does not recognize them and that’s why, you see that on your page. If you have a database backup, you might want to restore your database, maybe it got corrupted.
https://kreatura.ticksy.com/ticket/1218563/
Best regards,
Victoria

July 14, 2017 at 2:06 pm in reply to: masonry cropped images #821155

Victoria
Inactive Moderator

Hi Victor,

Does it work for you now?

Best regards,
Victoria

July 14, 2017 at 2:00 pm in reply to: NEW UPDATE menu & search, cart problems #821150

Victoria
Inactive Moderator

Hi mellypenny,

This is how I am seeing your website on mobile, looks fine. Could you please clear the cache on your device and/or try with another device and test again?

Best regards,
Victoria

July 14, 2017 at 1:57 pm in reply to: Mobile menu text colour (4.1 Update) #821148

Victoria
Inactive Moderator

Hi bluebubble,

This is what I am seeing, is this how you want the menu to be, or do you need to change colors?

Best regards,
Victoria

July 14, 2017 at 1:54 pm in reply to: Mobile menu text colour (4.1 Update) #821147

Victoria
Inactive Moderator

Hi adrianwackernah,

I checked on mobile, there is no black background. Could you please clear the cache on your device and/or try on another device and let us know if the issue persists.

Best regards,
Victoria

July 14, 2017 at 1:50 pm in reply to: Stripe payement gateway conflict with Enfold #821146

Victoria
Inactive Moderator

Hi surajsodha,

Can you please start separate thread, describe your issue there and give us a link to your website.

Best regards,
Victoria

July 14, 2017 at 1:48 pm in reply to: footer socket #821145

Victoria
Inactive Moderator

Hi lech07,

If you did not make any customizations in the footer.php you don’t need to have it in a child theme, this way you will have it updated and avoid errors. Debug should be configured to write errors to a log file. How to do it here:

Debugging WordPress: How to Use WP_DEBUG

If you need further assistance please let us know.
Best regards,
Victoria

July 12, 2017 at 4:20 pm in reply to: Woocommerce "Show Details" button missing #820081

Victoria
Inactive Moderator

Hi JuergenB,

Could you please check the server log for errors and send it to us?

Best regards,
Victoria

July 12, 2017 at 4:17 pm in reply to: Addition: Change '/' after post date, remove 'in' and remove last '/' #820078
Victoria
Inactive Moderator
Hey FlatText,

Try adding this css
```
.text-sep.text-sep-cat {
  display:none;
}
```
If you need further assistance please let us know.
Best regards,
Victoria
July 12, 2017 at 4:13 pm in reply to: Font changed and text now showing as a series of o's #820077
Victoria
Inactive Moderator
Hi Gerry,

Yes, try removing what was given before, but copy it to some file as a backup.
Here is the new code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
  .html_header_top.html_bottom_nav_header #header_main {
    z-index: 3;
    height: 125px;
}
.responsive #top #wrap_all .main_menu {
    top: 53px;
    height: 8;
    left: 37%;
    display: block;
    position: absolute;
}
}

.html_header_top.html_bottom_nav_header #header_main_alternate .main_menu {
    width: auto;
    float: left;
    left: 50%;
    -webkit-transform: translate(-50%, 0);
    -ms-transform: translate(-50%, 0);
    transform: translate(-50%, 0);
}
```
If you need further assistance please let us know.
Best regards,
Victoria
July 12, 2017 at 3:52 pm in reply to: The plugin Yoast SEO is in conflict with the 4.1 update. #820070

Victoria
Inactive Moderator

Hi tonkonings,

Below are the errors in the console when I opened the page Audio/Video, it’s not only the Yoast errors, I mean those are not it’s errors. Some are form WordPress seo plugin, some in jQuery UI slider. Did you clear the cache before and after update?

Best regards,
Victoria

July 12, 2017 at 3:43 pm in reply to: Title not showing up when using Advanced Layout Editor #820064

Victoria
Inactive Moderator

Hi artspbseo,

Please refer to this thread for a possible solution.

Best regards,
Victoria

July 12, 2017 at 3:39 pm in reply to: after theme update some things changed #820060
Victoria
Inactive Moderator
Hey lech07,

Please refer to this thread for a possible solution.
Could you please go to your ftp and delete the /wp-content/uploads/dynamic_avia/enfold.css file, it will be regenerated anew.

If you need further assistance please let us know.
Best regards,
Victoria
- This reply was modified 8 years ago by Victoria.
July 12, 2017 at 3:37 pm in reply to: Widgets not editable #820058

Victoria
Inactive Moderator

Hi Anita,

Here are some threads you might want to look at.
https://wordpress.org/support/topic/cant-edit-widgets-or-main-page/
https://kriesi.at/support/topic/cant-edit-widgets/

If you need further assistance please let us know.
Best regards,
Victoria

July 12, 2017 at 3:34 pm in reply to: Site is not responsive on mobile devices #820055
Victoria
Inactive Moderator
Hey Enfold2018,

I would only add the code below, other than that it looks ok.
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media screen and (max-width: 767px) {
.responsive #top #wrap_all .container {
    width: 86% !important;
    max-width: 100% !important;
}
}
```
You can specify the elements that you would like to adjust and how you want them to look like. Images in color sections look fine as backgrounds, the video on the Layer Slider did not load on mobile, you can set a fallback image for that in Layer Slider.
If you need further assistance please let us know.
Best regards,
Victoria
July 12, 2017 at 2:44 pm in reply to: ajax portfolio window not align to center on mobile #820029

Victoria
Inactive Moderator

Hi Doron,

We could try to adjust it if you really want, but I think it’s a great size, you can see the label clearly.

Best regards,
Victoria

July 12, 2017 at 2:37 pm in reply to: Woocommerce 3.1.1 issue #820023

Victoria
Inactive Moderator

Hey Ed,

Please refer to this thread for a possible solution.

Best regards,
Victoria

July 12, 2017 at 2:30 pm in reply to: Open specific category at FAQ page #820018

Victoria
Inactive Moderator

Hey techielab,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

July 12, 2017 at 2:28 pm in reply to: no more menus found after the newest enfold update – please help ASAP #820016
Victoria
Inactive Moderator
Hey Boria20000,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
    nav.main_menu {
       display: block!important;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
July 12, 2017 at 2:15 pm in reply to: Navigation stuck left #820009
Victoria
Inactive Moderator
Hey janeyj,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.html_header_top.html_bottom_nav_header #header_main_alternate .main_menu {
    width: auto;
    float: left;
    left: 50%;
    webkit-transform: translate(-50%, 0);
    -ms-transform: translate(-50%, 0);
    transform: translate(-50%, 0);
}
```
If you need further assistance please let us know.

Best regards,
Victoria
July 12, 2017 at 1:03 pm in reply to: Widget on secondary menu #819977

Victoria
Inactive Moderator

Hi ifidik,

These might help you:

WC_Product::get_price_html() – Returns the price in html format.

woocommerce.wp-a2z.org/oik_api/wc_productget_price_html/embed/#?secret=toTBAQztkB" data-secret="toTBAQztkB" width="600" height="338" title="“WC_Product::get_price_html() <span class="summary">– Returns the price in html format.</span>” — <a href="https://automattic.pxf.io/y2XdbN/" target="_blank" rel="nofollow">WooCommerce</a> a2z" frameborder="0" marginwidth="0" marginheight="0" scrolling="no">

https://www.tmdhosting.com/kb/question/how-to-get-woocommerce-price-attributes/

If you need further assistance please let us know.
Best regards,
Victoria

July 12, 2017 at 1:00 pm in reply to: How to switch to mobile menu on higher resolutions in Enfold 4.1 #819974

Victoria
Inactive Moderator

Hi Vikab,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

July 12, 2017 at 12:58 pm in reply to: Burger Menu appears on all screen sizes and unable to edit #819972

Victoria
Inactive Moderator

Hi,

Please refer to this thread for a possible solution.

If you need further assistance please let us know.
Best regards,
Victoria
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Viewing 30 posts - 35,251 through 35,280 (of 38,331 total)

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