Page 115 – Support | Kriesi.at – Premium WordPress Themes

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October 10, 2020 at 2:31 pm in reply to: Failled GTMetrix test "Specify a cache validator" #1251871

Victoria
Inactive Moderator

Hi fbcclinton,

I asked my colleagues to have a look.

Best regards,
Victoria

October 10, 2020 at 2:28 pm in reply to: Sec menu item not shown in hamburger menu mobile #1251870

Victoria
Inactive Moderator

Hey Eefke,

Best regards,
Victoria

October 10, 2020 at 2:25 pm in reply to: 404 header #1251869

Victoria
Inactive Moderator

Hi Fra_87,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

October 10, 2020 at 2:20 pm in reply to: Color section: Fixed image – issues #1251868

Victoria
Inactive Moderator

Hi Sachs,

I see that the code is applied on the main page to the image with the clock. The image does not have a parallax effect on mobile, it just scrolls with the page. This is how the code works.

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

October 10, 2020 at 2:18 pm in reply to: Problems with Color Sections after Update #1251867
Victoria
Inactive Moderator
Hi JP1308,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.responsive #main .container {
     padding: 0;
}
.responsive #top .avia-section .container {
    max-width: 100vw;
    padding: 0 50px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
October 10, 2020 at 2:14 pm in reply to: Socket per language #1251866
Victoria
Inactive Moderator
Hi Ikyo,

I adjusted the code for you. Please check.

The solutions for others:
```
add_filter('kriesi_backlink','socket_per_language');
function socket_per_language(){ 
$currentlang = get_bloginfo('language');

$output = "English content";
if($currentlang=="fr-FR") {
    $output = "French content";
}
return $output;
}
```
Best regards,
Victoria
October 10, 2020 at 1:59 pm in reply to: Produkt Raster ignoriert Sidebar Filter #1251864

Victoria
Inactive Moderator

Hey mogasi,

I do not see the sidebar on this page. Where can I see the widget?

Best regards,
Victoria

October 10, 2020 at 1:57 pm in reply to: Google Maps – Marker Link #1251861

Victoria
Inactive Moderator

Hi Plutohh,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

October 10, 2020 at 1:56 pm in reply to: Ticket got lost #1251859

Victoria
Inactive Moderator

Hey adir adir,

I am closing this thread. I see that Ismael is helping you with that ticket.

Best regards,
Victoria

October 10, 2020 at 1:55 pm in reply to: Make text box smaller #1251858

Victoria
Inactive Moderator

Hey mbesh,

Best regards,
Victoria

October 10, 2020 at 1:51 pm in reply to: Display a product's primary category only after loop-title #1251856

Victoria
Inactive Moderator

Hey micscr,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

October 10, 2020 at 1:48 pm in reply to: Header displaying with extra padding on mobile portrait view only #1251854

Victoria
Inactive Moderator

Hi oladigital_co,

I added the code for you. Please check.

Best regards,
Victoria

October 8, 2020 at 6:25 pm in reply to: Upload/Select Font Zip File #1251548

Victoria
Inactive Moderator

Hi Arlie_Francis,

Could you please attach some screenshots of the issue? What color does the menu have to be?

Best regards,
Victoria

October 8, 2020 at 6:24 pm in reply to: Edit footer menu #1251547

Victoria
Inactive Moderator

Hey MyMedicalShopper,

The widgets are added to the footer in Appearance > Widgets. As for the spacing, could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

October 8, 2020 at 6:21 pm in reply to: Resize images on full slider? #1251545
Victoria
Inactive Moderator
Hi MyMedicalShopper,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Victoria
October 8, 2020 at 6:20 pm in reply to: error message on front end home page #1251544

Victoria
Inactive Moderator

Hi farrdesign79,

We did not get your credentials, please add some text in the normal text box and then credentials in private.

Best regards,
Victoria

October 8, 2020 at 6:19 pm in reply to: Table within a text element #1251543

Victoria
Inactive Moderator

Hi Jak73,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

October 8, 2020 at 6:17 pm in reply to: Icon font manager will not import fontello icon pack #1251541

Victoria
Inactive Moderator

Hi CurlyHost,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

October 8, 2020 at 6:17 pm in reply to: Sidebar main menu #1251540

Victoria
Inactive Moderator

Hi MPPcreative,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

October 8, 2020 at 6:16 pm in reply to: Enfold Fatal Error #1251539

Victoria
Inactive Moderator

Hi milkrow,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

October 8, 2020 at 6:15 pm in reply to: Which Theme can be installed in the Enfold – Responsive Multi-Purpose Theme #1251538

Victoria
Inactive Moderator

Hey ertius,

Can you please explain your question a bit more? What are you trying to do? To activate Enfold in Appearance > Themes or import demo?

Best regards,
Victoria

October 8, 2020 at 6:13 pm in reply to: Error on Theme Update #1251537

Victoria
Inactive Moderator

Hi Henningcircle,

Those warnings are about the jQuery library, we still use this code, but it will be removed sometime in the future. You can disregard them for now.

Best regards,
Victoria

October 8, 2020 at 6:10 pm in reply to: Row # 1 has smaller image size #1251533

Victoria
Inactive Moderator

Hi opvab,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

October 8, 2020 at 6:10 pm in reply to: Issue with the Theme and the update to WordPress 5.5+ #1251532

Victoria
Inactive Moderator

Hey Jake Gibbs,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

If you don’t have access to the original account, you will need to create a new account and purchase the license. This way you’ll be able to get the latest version of the theme and register at the forum here to get more support.

If you need further assistance please let us know.
Best regards,
Victoria

October 8, 2020 at 6:06 pm in reply to: Boton scroll to top #1251531
Victoria
Inactive Moderator
Hi Presumebox,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
    .responsive #scroll-top-link {
        display: block;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
October 8, 2020 at 6:05 pm in reply to: Change width #1251530
Victoria
Inactive Moderator
Hey dittejoe,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .container {
    max-width: 80vw;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
October 8, 2020 at 6:03 pm in reply to: insert pic in table #1251528

Victoria
Inactive Moderator

Hi Talker77,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

October 8, 2020 at 6:02 pm in reply to: Remove single page from sidebar menu #1251526

Victoria
Inactive Moderator

Hi edgold,

Great :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria

October 8, 2020 at 6:01 pm in reply to: WooCommerce Product page configuration #1251525

Victoria
Inactive Moderator

Hi Dave,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

October 8, 2020 at 6:01 pm in reply to: How to download new release without EVENTO Account #1251524

Victoria
Inactive Moderator

Hi mansurijahir,

Here are the docs for you:

Theme Registration

I am afraid you either settle this issue with the Envato account or make another account and purchase the license again.

Best regards,
Victoria
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Viewing 30 posts - 3,421 through 3,450 (of 38,331 total)

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