Since there was no reply, I *hacked* a solution together.

Here is the solution for someone looking for an answer to the same problem:

For a individual hotspot set the textarea style to be dark transparant and then add this CSS rule:

.av-hotspot-image-container .av-image-hotspot[data-avia-tooltip-class*=”transparent_dark”] {display: none !important;}

It hides all hotspots that have that setting.

• This reply was modified 4 years, 9 months ago by Luuk van Dongen.

Hi Jillian,

This was a specific problem related to the Postmark plugin. That’s the one I use to send the e-mail. I didn’t use another debugging plugin for this purpose. There are some though that might be useful. You can try “WP Mail Logging” I use that one a lot.

Kind regards,

Luuk

Okay for everyone having trouble: I did some more debugging and I finally found the error. Mind you, I use PostMark as a SMTP service so the answer might quite specific for the people using that service.

The enfold contact form uses the e-mail address that the user typed in as the “FROM” address when sending the mail (which is okay in most cases). But I need the FROM e-mail address to be the same as my domain ( (Email address hidden if logged out) ) otherwise my mail server won’t accept the e-mail as a verified sender.

I found the error when I tried filling in the contact form using a mail address that is the same as my domain and it worked. When I tried to fill it in using my gmail account it failed. I installed some more debugging tools and this was the error:

{“ErrorCode”:400,”Message”:”The ‘From’ address you supplied ( (Email address hidden if logged out) ) is not a Sender Signature on your account. Please add and confirm this address in order to be able to use it in the ‘From’ field of your messages.”}

So all e-mails must be sent under (Email address hidden if logged out) . How to do that? I found a global filter that can override the from e-mail address:

add_filter(‘avf_form_from’, ‘avia_change_from’, 99, 3);

function avia_change_from($from, $new_post, $params){
$from = (Email address hidden if logged out) ‘;
return $from;
}

Any questions? Please feel free to ask!

Regards, Luuk

@2011apuchin, I tried different SMTP providers but it still doesn’t work. There is something broken inside the enfold forms themselves, since regular wordpress e-mails actually are sending when using a SMTP provider. It’s just some of the Enfold forms that don’t work…

@moderators, it’s been 11 days now, still no solution….

Hi Nikko,

Thanks for the reply. Although I’m little disappointed by the late response and neglecting of the support ticket for almost a week.

I did a lot of debugging already and so far my conclusion is that the Enfold contact form is broken. All mail is sending, except for some Enfold contact forms. Installing another plugin means I have to replace close to a 50 forms… That’s no solution in my honest opinion.

I have created a staging version of the website as asked for in the other thread, details are in the private section.

Please stay in contact with me about this problem.

And if there is NO fix, PLEASE LET ME KNOW! Then I start swapping out all the contact forms. I want the forms to be sending mail before the weekend starts at least…. So if the enfold forms won’t be working by tomorrow then I rather start using CF7 or something.

It has taken enough money so far.

Some more research, another SMTP plugin also does not work with enfold contact form. Sending password recovery e-mails or test e-mails using the SMTP plugin work completely fine.

I also installed a mail logger. All mail (default WordPress user/password mail, test mail, Contact Form 7 mail) is being logged except for the Enfold contact form e-mails. It seems like the Enfold contact form is using the wrong PHP/Wordpress function to send mail.

Please provide some help… The Enfold contact form is actually broken.