Page 2 – Support | Kriesi.at – Premium WordPress Themes

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April 7, 2022 at 8:01 pm in reply to: Video Player & Menu Button Color Options #1347614

So Evolve
Participant

Still having issues on the Video loading without glitches, but go ahead and mark this support ticket as Closed. We will work on the Glitches later.

Thanks

April 7, 2022 at 4:31 pm in reply to: Video Player & Menu Button Color Options #1347592

So Evolve
Participant

NEVER MIND… COPY PASTE ADDED CHARACTERS TO YOUR CODE, SO WE CHANGED IT AND IT WORKS FINE.

Thanks for the support!!!!

April 7, 2022 at 4:28 pm in reply to: Video Player & Menu Button Color Options #1347591

So Evolve
Participant

This reply has been marked as private.

November 19, 2021 at 4:01 pm in reply to: Single Page Website – Adding Landing Pages #1329706

So Evolve
Participant

Please close this ticket…
Avery

November 19, 2021 at 5:41 am in reply to: Single Page Website – Adding Landing Pages #1329605

So Evolve
Participant

Thanks Rikard, it worked like a charm. Your support has always been terrific and very timely.

Thanks Again,
Avery

August 6, 2021 at 5:46 pm in reply to: Main Menu #1314892

So Evolve
Participant

This reply has been marked as private.

August 6, 2021 at 4:03 pm in reply to: Main Menu #1314872

So Evolve
Participant

See the below information requested in the private section

August 5, 2021 at 5:10 pm in reply to: Main Menu #1314695

So Evolve
Participant

Mike, we have added the above additional CSS on both our test site and the actual site and neither one worked to fix the issue.

Paul

January 18, 2021 at 5:10 pm in reply to: Updating failed. The response is not a valid JSON response. #1273379

So Evolve
Participant

Good Morning Rikard,
I just wanted to provide you with an update on this support ticket.
We finally updated the site to the latest WP version and all its current plugins, and everything is working correctly… knock on wood!!!!
I have no idea what caused this, but whatever it was, it is gone!
Thanks for your excellent and very professional support. We have been using your theme enfold for years, and we do so for multiple reasons, but the main one is your support is a 10 out of 10 / 5 Star…
I wish you and the Enfold Team an Awesome New Year. May 2021 bring you all Health & Happiness!!!

Paul – So Evolve Team

December 23, 2020 at 4:21 am in reply to: Updating failed. The response is not a valid JSON response. #1269430

So Evolve
Participant

This reply has been marked as private.

December 21, 2020 at 6:46 pm in reply to: Updating failed. The response is not a valid JSON response. #1269109

So Evolve
Participant

This reply has been marked as private.

December 19, 2020 at 12:26 am in reply to: Updating failed. The response is not a valid JSON response. #1268523

So Evolve
Participant

Rikard,
FYI – we decided to roll back the site to a clean and known time when the site did not have these issues. WordPress 5.6 is now the latest version and we are not updating this site until we can determine what has caused the many problems.

The site is working fine now, but obviously there is something that caused these problems, so if you have any further ideas please let us know.

Also, I will re-add you to the Users list

Thanks
Paul

December 18, 2020 at 1:50 am in reply to: Updating failed. The response is not a valid JSON response. #1268281

So Evolve
Participant

This reply has been marked as private.

December 17, 2020 at 5:13 pm in reply to: Updating failed. The response is not a valid JSON response. #1268160

So Evolve
Participant

See below:

December 16, 2020 at 6:38 am in reply to: Updating failed. The response is not a valid JSON response. #1267697

So Evolve
Participant

This reply has been marked as private.

December 15, 2020 at 1:13 am in reply to: Updating failed. The response is not a valid JSON response. #1267287

So Evolve
Participant

This reply has been marked as private.

December 12, 2020 at 5:39 pm in reply to: Updating failed. The response is not a valid JSON response. #1266786

So Evolve
Participant

This reply has been marked as private.

December 11, 2020 at 4:27 pm in reply to: Updating failed. The response is not a valid JSON response. #1266584

So Evolve
Participant

This reply has been marked as private.

December 10, 2020 at 5:42 am in reply to: Updating failed. The response is not a valid JSON response. #1266173

So Evolve
Participant

You have my permission to enable the debug mode.

Thanks

Paul

December 8, 2020 at 2:41 am in reply to: Avia Layout Builder – Featured Image in Blog Post does not display #1265654

So Evolve
Participant

This reply has been marked as private.

September 7, 2020 at 6:14 pm in reply to: Custom Menu Tabs – Not Opening in New Window #1244041

So Evolve
Participant

Thanks,
We made this adjustments and all works perfectly.

Paul

September 6, 2020 at 4:25 pm in reply to: Custom Menu Tabs – Not Opening in New Window #1243748

So Evolve
Participant

See requested info in private content area.

Paul

June 29, 2020 at 7:45 pm in reply to: Mega Menu Resizing fonts #1226564

So Evolve
Participant

Thanks

June 24, 2020 at 2:12 pm in reply to: disabled with theme option #1225209

So Evolve
Participant

This reply has been marked as private.

May 10, 2020 at 7:01 pm in reply to: critical error on your website(s) #1211691

So Evolve
Participant

Nikko,
Thanks for your great support.

Paul

May 9, 2020 at 9:24 pm in reply to: critical error on your website(s) #1211506

So Evolve
Participant

Here is the link to the error log… see pvt content area

May 9, 2020 at 8:04 pm in reply to: critical error on your website(s) #1211488

So Evolve
Participant

This reply has been marked as private.

May 8, 2020 at 6:12 pm in reply to: critical error on your website(s) #1211112

So Evolve
Participant

We are setting up the debug on the cPanels for both sites:

StephanieRiseley.com
SunSpiritGems.com

The problems came due to updates:

updating from Woocommerce 3.9.3 to current version 4.1.0

WooCommerce PayPal Powered by Braintree Gateway 2.3.10

Any additional info you have or if you hear of others experiencing these issues we would appreciate any updates.

cheers

April 4, 2019 at 7:06 pm in reply to: Blog – not displaying published post dates (all the same – have screenshot) #1087170

So Evolve
Participant

Hey Rikard,

We changed the; Define Blog Grid layout – Do you want to display a read more link?

and everything is working correctly…

Thanks for the assistance

Avery

April 4, 2019 at 4:24 pm in reply to: Blog – not displaying published post dates (all the same – have screenshot) #1087122

So Evolve
Participant

Yes, but we have been able to change the publishing dates on other sites, and when we change them on the site in question they revert back to the date you’re seeing.

You have admin rights, change one of the earlier posts to another day earlier and tell what occurs for you.

Avery
Author

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