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Hello Rikard, I have contacted our hosting provider.
Here is their answer, I hope this helps you understand why we need your IP address.
Hoste Provider:
In my 30+ years of IT this is definitely the first time I have heard that a company doesn’t want to provide IP information. Without knowing anything more, if their IP is a non US based IP they won’t have access to the server as those IPs are only configured to browse their site.
All websites have total access to their code and files, however if the plugin needs to communicate to a foreign – Non-US company, I would need to know that in order to configure and allow it. Due to all the hacking and attacks, I have our servers locked down pretty tight.In conclusion, we need to know your IP address to be able to give you access as I mentioned in the first message of this thread.
I was answering your question on why did I asked for your IP address.
Could you be more specific about returning a 404 error message on a WordPress file?
When you said a WordPress file, what exactly are you referring to? Are you talking about a specific file, the WordPress install, or the whole site? A screenshot would be very helpful too if that’s possible.Thank you.
Hello Rikard,
The last time I got a 404 error was because of the firewalls. My IT asked me for my IP address and they white listed it just so I could get full access. That’s the reason I asked for you IP.
I am not very familiar with server stuff. Could you please help me out and be a bit more specific about what you need whitelisted, and what files you need access to?
I will communicate that to our developer and hopefully we can get you access to anything you need.
Thank you
