Hi Devin,

As I mentioned at the start of the thread, we’ve deactivated all plugins and it didn’t have an effect. WC system status is all good and green. And WP Engine support says they don’t review anything like this. I’m not sure digging into why Enfold isn’t working on WP engine is worth it because the hosting company doesn’t much matter, as long as the site and checkout works.

If you were me, how would you go about troubleshooting this theme, or child theme, issue? It doesn’t seem to be a problem with Stripe because I couldn’t get Paypal to work either. I’m getting really desperate and would love any help you can offer.

Thanks
Robin

Hey Dude,

Our developer checked the error logs and nothing could give us an indication of the actual error. He just found generic 500 database error but that didn’t help.

So we ran a bunch of woocommerce checkout tests (using the Stripe gateway extension) on two hosting platforms, bluehost and wp engine, and the results are here:

BLUE HOST
THEME / CHECKOUT SUCCESS or NOT / BROWSER
Twentyfourteen, checkout in 14 secs on chrome
Twentyfourteen, checkout in 30 seconds on safari
Enfold, checkout in 11 secs on chrome
Enfold, checkout in 12 secs on safari
Dancedojo (Enfold child theme), checkout doesn’t complete on chrome
Dancedojo (Enfold child theme), checkout doesn’t complete on safari

WP ENGINE
Twentyfourteen, checkout in 6 sec on chrome
Twentyfourteen, checkout in 5 sec on safari
Enfold, checkout doesn’t complete on chrome
Enfold, checkout doesn’t complete on safari
Dancedojo (Enfold child theme) checkout doesn’t complete on chrome
Dancedojo (Enfold child theme) checkout doesn’t complete on safari
Twentytwelve, checkout 5 sec on chrome
Twentytwelve, checkout 7 sec on safari

It seems like there is a theme issue here. Do you have any ideas, suggestions? This is killing me!
Thanks
Robin