I had been using a CommentLuv plugin but ended up deactivating it last night while trying to figure out what is going on with my site because I noticed the developer hasn’t updated it in years and wondered if it was now conflicting with recent updates to Enfold. The issue persists whether it’s activated or not. I reset the password on the account I sent you and provided the new login info below.

Sure, that’s fine. You can do whatever you need to do with those for debugging purposes.

I did try switching to the parent theme and the symbols still show up. The only difference is that they actually stay visible in the top left corner instead of disappearing when the page loads. I deactivated it and went back to my child theme but if having the symbols visible helps with troubleshooting, it can be switched back to the parent.

Hi Victoria, I’ve posted the errors I got the last time I tried to update to PHP 7 in the private content area of this post. I’m unfortunately not tech savvy enough to know what they mean or how to resolve them.

Hi Rikard, thanks for your reply. I’ve tried disabling all of the plugins and then updating to PHP 7 but I still just get a white screen and a critical error.

A little additional troubleshooting – If I switch from my Enfold child theme over to the WordPress Twenty-Twenty theme, I can update to PHP 7 just fine and the site doesn’t crash. If I then try to switch back to the Enfold child theme, however, I get the white screen and the critical error all over again and have to revert back to PHP 5.6 to get the site back up.

• This reply was modified 4 years, 6 months ago by suzannewm94.

Hi Victoria,

What I want for the tablet view is what you’re seeing in the first image you shared (Image 2018-06-21 at 17.55.03.png). That’s actually the way it looked after you helped removed the extra white space that I initially had.

Now, however, I’m not seeing that anymore since the tweaks were made to the phone view. Even after clearing the cache on my iPad repeatedly, I’m seeing a plain text only version of the header. I’ve posted a screen shot of my tablet view in the private content. So what I’m trying to determine now is can I get the tablet view back to the way it looked in your first screenshot without undoing the fix for the smartphone view that Ismael went in and did for me.

Hi and thanks for continuing to assist me with this issue. Unfortunately when I view my site on a tablet and phone now, the images are missing from my logo on both views. I was happy with the way it was looking on the tablet after the tweaks we made before so I didn’t want that one to change any further. On the phone view, the images are also missing from the logo but the logo is also no bigger than it was before and it’s still pushed off to the left rather than centered.

Thanks so much, Victoria. That code did a great job of removing all of the extra space on the tablet view and it has the logo more centered on the phone view, which is exactly what I wanted.

On the smartphone view, is there any way to make the logo itself just a little bit larger/wider? It’s a good size on the desktop view and tablet view, but It’s still just appearing a little smaller on phone screens than I hoped it would.

Hi Mike,

I contacted my service provider after your initial response and they were able to replicate my issue and determine it had something to do with the firewall settings on the server. They made a couple of tweaks and the issue appears to be resolved, so I think I’m good to go now. Thanks!

Hi Mike,

Thanks for looking into this issue. I’m unfortunately not computer savvy enough to know much about the .htaaccess file and how that works so I definitely would not have added any rules to that myself. Could a plugin have done something to it? I did have a All-In-One WP Security Plugin installed when this issue started happening. Since I know that has a pretty heavy duty spam blocker, I disabled it a couple of days ago to see if it would make a difference, but the issue seems to persist.

Link to Photo

• This reply was modified 7 years, 6 months ago by suzannewm94.

I think my issue may be resolved but I’m not entirely sure how or why. I reset my permalinks back to default and then changed them right back to the custom setting I was using. When I re-saved the settings and went back out to my site, I was able to advance to pages 2, 3, etc. on my blog without any issues.

I do have one more cosmetic question though. Should I ask that here or open up a new topic? It’s about the vertical line that separates the widget area from the rest of the page. I like the way it looks when I’m viewing it on my computer but when I view the site on my iPad, it looks weird because I have the widgets set to load beneath the main page so the separator is just sitting out there all by itself off to the right. Is there a way I can hide the line on the iPad view without removing it from the normal computer view?

Thanks in advance for all of your help!

Thank you! As requested, I’ve posted a temp login/password and login url in the private content of this post.

Sure. Posting them below, thanks!

Hi Yigit,

Unfortunately I just tried it and it didn’t make any difference. The tags are still showing up on the front page.

That did the trick. Thanks so much, Jordan!