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It was only one page, then the client mentioned a second page she created was now having the issues.
Yesterday, I took it upon myself to create a test page using various elements, saved it, edited it a few times from different browsers / IPs, page builder was loading fine.
Then this morning she emailed me saying that she had edited the test page I made yesterday & it was no longer loading the page builder anymore.
So, it’s almost guaranteed that it’s something the client was doing during editing that is causing this issue / bug.
I’ve asked her to make detailed notes of what she’s doing during editing, to hopefully figure out what is causing this to happen.
Is there anything else I can do? Should I provide your team with links?
I’d really like to get this resolved. It’s one of the more bizarre bugs I’ve ever encountered.Thanks!
Update: Client called me again telling me that another page they have added is now resulting in the same issue, which I confirmed.
Now it’s almost certainly something being done during editing that is causing this to happen.
I have created a test page with several elements similar to the pages she is having issues with, and the page builder loads fine.
Upon inspecting her two pages she created, the only thing they have in common is they are using textblocks outside of any grid section.
I am trying to determine exactly what she did during the editing process.
Any help would be awesome! It’s a very confusing problem, especially since I cannot reproduce it.The page that’s having the issue only has 2 text blocks and a few images, nothing fancy.
If I re-create the page with the exact same data, the page builder loads perfectly fine. However if I try to load the existing page the page builder never successfully loads. Almost as if there is some data corruption occurring.
