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Viewing 21 posts - 1 through 21 (of 21 total)
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  • in reply to: Video Media Element not working #1139023

    Okay gotcha. I will have to figure out how to convert them.

    Thanks for your help

    in reply to: Video Media Element not working #1138663

    Hello,

    I uploaded it through the cpanel file manager. I can’t upload it through the wordpress dashboard because of the file upload size limit. I also have a couple dozen to upload so i didn’t want to do them one by one.

    in reply to: Video Media Element not working #1137360

    Hello,

    Yes thats exactly what i am after. As far as i can tell the only difference is the link to the video.

    I can’t make the video work if its stored on the website uploads folder?

    in reply to: Video Media Element not working #1136372
    This reply has been marked as private.
    in reply to: Product tabs automatically scrolling up on click #1113408

    Hello,

    Thanks for your response. How can i exclude it from the custom product tabs?

    Also, how can i edit the avia.js file in my child theme so that i don’t lose the changes when the theme updates?

    in reply to: Product tabs automatically scrolling up on click #1112779

    Th login details expired after a week.

    new login link below.

    Thanks

    in reply to: Product tabs automatically scrolling up on click #1111762

    hello,

    that css folder doesn’t exist in my child theme.

    Where did you find it?

    in reply to: Product tabs automatically scrolling up on click #1109305

    Hello,

    Thanks for your response. I had a look at the settings and the WordPress address and Site address are already using https.

    I deleted a few deactivated plugins that i no longer need and it seemed to change the error. I am not sure how it could make a difference if the plugins were kept off, however the console now has the below error.

    in reply to: Product tabs automatically scrolling up on click #1108941

    Hello,

    I changed it to PHP 7.1 but it made no difference. I have attached a temporary login below.

    in reply to: Product slider not displaying correctly #914625

    thanks, that’s working perfectly now.
    Shame it took so long to supply this as I’ve had to spend hours adding a new slider due to yours being broken.

    in reply to: Product slider not displaying correctly #914072

    hi, I’ve not heard back from you re this support ticket – have you found a solution yet?
    Looks like several other people are having the same issue.

    I’ve had to use a new purchased slider plugin as your one isn’t doing the trick – on pages where I have mixed categories – so have 2 different sliders which is not a good solution but is the only way I can make the website function correctly whilst waiting for you to sort out this issue.

    I’ve posted in the private content the best page for you to look at to still see this problem – in draft for now as I don’t want it in the public domain.

    in reply to: Product slider not displaying correctly #912548

    hi, private login info added and added below.

    the best page to view is http://skywatcheraustralia.com.au/dobsonians/ – I have had to add a new slider plugin to the 2 other pages as I can’t have the website sliders not working correctly.

    thanks,
    sarah

    in reply to: Page width has changed itself. Cant change it back. #807157

    Hi Rikard,

    The problem seems to have fixed itself. Not sure what happened but the page width is now 1300px like its supposed to be.
    Thanks a bunch.

    in reply to: Page width has changed itself. Cant change it back. #805408

    Thanks Rikard. Login details below.

    in reply to: Side bar margin #796260

    Hello,

    I figured it out. Sorry it was my own fault. It turns out that i had a back to front } in the css which was causing all the following css to not work. You can close this ticket.

    Thanks

    in reply to: Side bar margin #796234

    Hello,

    Thanks for your reply. I have created a screenshot of the page im looking at, see link in private section.

    The sidebar on the right is being squished together. See how the word “password” is being pushed into the input field, and the three user names at the bottom are spread across 4 lines. I need to decrease the left margin to give the text more room.

    I have tried using this code but it didn’t work, i have opened it in three browsers and its the same story with each so it can’t be a caching issue.

    .inner_sidebar {
    margin-left: 5px!important;
    }

    in reply to: Side bar margin #795206

    Hello,

    As i said above, i have already tried that code. It doesn’t work.

    in reply to: PROBLEM WITH SLIDERS #776474

    Hello, we have already tried to deactivate ALL plugins and the result is the same. After a bit more experimenting i have found that the issue is caused by the slider button. The moment i try to add a single button to one of the slides the whole thing freezes up and becomes a still image. If i remove the button the slider is still broken and the whole thing needs to be remade. I have tried remaking the entire slider with all plugins turned off, and again it works until i add a button.

    What could be causing the button to break the slider?

    • This reply was modified 2 years, 11 months ago by  S-edwards.
    in reply to: Product Category Banner #746690

    hi, you’re not really understanding my problem here… I have 3 main problems,

    1. When I click on the category breadcrumbs on a product page they take me to a category page and I am having difficulty styling the header/banner image of this category page to match with the rest of the site
    2. I get a big white area above the image
    3. I cannot get the glassy effect on the top navigation like the other pages.

    I’ve tried the plugin you’ve suggested above but it didn’t seem to solve the problem.

    3 images to explain this are in Drop box.

    in reply to: Product Category Banner #744557

    Hello,

    See below for a link to one of the problem pages. Unfortunately they are all automatically generated product category pages that show up in the breadcrumbs, so there’s no way of hiding them.

    here’s a screenshot of how i found the page.
    https://www.dropbox.com/s/lrnknci1p5g2401/Capture.PNG?dl=0

    in reply to: Product Category Banner #742105

    Hello thanks for your reply,

    I have added the links to private and switched off the under construction plugin.

    One screenshot for the category page with the standard ‘Welcome’ banner,
    One screenshot for the page with a custom image (is cropped and messy looking)
    One screenshot for what we want it to look like with the frosted menu over the top of the banner.

    Thanks for your help!

Viewing 21 posts - 1 through 21 (of 21 total)