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September 6, 2018 at 11:36 am in reply to: Homepage on black except for the taskbar. Rest of the pages are working fine #1006545

ruffie01
Participant

Hey Mike,

I made a backup of the website and database. I also updated wordpress to the latest version, but i can’t update to the newest version of enfold because when i click to update it says the URL is not correct!

Maybe if you want to check out the login codes at private content.

Thank you for your help!

August 29, 2018 at 5:00 pm in reply to: Homepage on black except for the taskbar. Rest of the pages are working fine #1003219

ruffie01
Participant

Hey Mike,

I just deactivated all the plugins but the homescreen stayed black, so that is not where the problem is.

Should i make a copy of the old version before i update to the new Enfold and wordpress? And if yes, could you tell me how i do that?

Thank you for your cooperation!

August 26, 2018 at 2:57 pm in reply to: Homepage on black except for the taskbar. Rest of the pages are working fine #1001883

ruffie01
Participant

Sure, just did. Hope it get’s solved. Thank you for your time!

February 22, 2016 at 9:02 pm in reply to: Website completely down after update Enfold #587448

ruffie01
Participant

Hi Andy,

Thanks for your reply.
Can you tell me how i delete the theme files completely via FTP? I have no idea.

Cheers
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Viewing 4 posts - 1 through 4 (of 4 total)

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