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It looks like the problem was with my connection. Our IT department must have had some kind of limit on it. I tried it from home and it worked. Thank you for your help. If you had not suggested checking my connection, I would still be pulling my hair out over this.
This is the response from my host:
Thank you for your detailed reply and for sending us a response from the theme developer. As a managed WordPress hosting, our WordPress installs are customized as mentioned. These two lines that the developer mention is indeed correct:
A plugin has prevented updates by disabling wp_version_check()
WordPress security and maintenance releases are blocked by define( ‘WP_AUTO_UPDATE_CORE’, false );
The WordPress core files are blocked from edit to both our customers and the Support team. We are unable to access those files. Would you mind checking with the theme developer asking if any of the theme codes need to access the core files?
If his/her conclusion is still with the web host then please let us know and we’ll take a closer look. Thanks!We have also upped the max_input_vars to 1000 and that has not helped. My host is telling me the problem is definitely related to the theme.
