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Viewing 17 posts - 1 through 17 (of 17 total)
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  • December 13, 2017 at 11:44 am in reply to: ERR_EMPTY_RESPONSE #888270
    prbmachado

    Hi, unfortunately the problem keeps happening and I can’t afford to be without to be able to edit my website.
    I appreciate your efforts, but I will just go for another theme (after at least 6 years continuously).
    Congratulations for the great product you have created.
    Best regards,
    Paulo

    December 1, 2017 at 12:48 pm in reply to: ERR_EMPTY_RESPONSE #883864
    prbmachado

    Hi Ismael, thanks for jumping in… that was precisely my very first topic of this thread.

    I have already tried:

    1. Using different browsers
    2. Clearing the Cache
    3. Reseting Network Connections
    ipconfig /release
    ipconfig /all
    ipconfig /flushdns
    ipconfig /renew
    netsh int ip set dns
    netsh winsock reset

    4. Changing PHP
    memory_limit=128M
    max_input_vars=2000
    upload_max_filesize=64M
    post_max_size=64M
    max_execution_time=120

    5. Using different networks

    November 23, 2017 at 11:17 pm in reply to: ERR_EMPTY_RESPONSE #880965
    prbmachado

    Here is the code I have in Debug Mode:

    PLEASE USE PASTEBIN FOR LONG CODES

    November 23, 2017 at 11:16 pm in reply to: ERR_EMPTY_RESPONSE #880964
    prbmachado

    Hi Victoria, unfortunately, the problem started happening again…
    Would you be so kind in pointing me towards some direction?
    I am running WordPress 4.9, but it also happened in 4.8.

    November 17, 2017 at 3:30 pm in reply to: ERR_EMPTY_RESPONSE #878118
    prbmachado

    Hi Victoria, just to give a positive feedback.
    After I activated the debug mode, the error never happened again.
    Thank you so much! I had tried “everything” before but nothing had seemed to work… but you were the one able to solve my problem.
    I don’t believe it will happen again. If it does, I will let you know…
    Thanks to all other moderators for your efforts as well.
    This is by far the best theme in Themeforest!
    Regards from Brazil,
    Paulo

    November 12, 2017 at 11:45 pm in reply to: ERR_EMPTY_RESPONSE #875882
    prbmachado

    Hi Victoria, thanks a lot for the reply!
    I have successfully activated the debug mode and will work throughout the day tomorrow to see if the error occurs.
    I wasn’t able to spot which element specifically was causing it to happen.
    As for checking the server log for error, how can I do it?

    I have also copied the information in the Home Debug Mode if it helps you:

    PLEASE USE PASTEBIN FOR LONG CODES.

    // https://pastebin.com/RSjcx64a

    November 10, 2017 at 9:09 pm in reply to: ERR_EMPTY_RESPONSE #875376
    prbmachado

    I believe I made some progress…
    The error is only triggered through the homepage… In this video below, I show that I can easily navigate in other pages of the website, edit, preview…
    But when I go the homepage, and the editor is loading… then it crashes!
    So, perhaps, it is some specific element that it is causing it to crash (slider, color section, form…), or the page is just heavier and then it happens.
    Here is the video:

    November 10, 2017 at 3:18 pm in reply to: ERR_EMPTY_RESPONSE #875180
    prbmachado

    Hi Rikard, thanks once again for the response.
    But it doesn’t work either… I’ve made a new video to show you that…

    Any other ideas come to mind? As I said, I am in the middle of a process of selling my Online Coaching Program and every time I need to edit something I go through this pain… Your support you be enormously appreciated. I can’t keep working like this anymore…

    November 9, 2017 at 1:42 pm in reply to: ERR_EMPTY_RESPONSE #874640
    prbmachado

    Hi Rikard! Now I believe it will be more clear… I’ve made a video explaining exactly the problem I am having.
    Perhaps this will help you discovering what the problem is… thanks again for all the support.
    Here is the video: https://youtu.be/AGEka7xFwyo

    November 9, 2017 at 12:54 pm in reply to: ERR_EMPTY_RESPONSE #874628
    prbmachado

    I’ve tried that too… but I don’t believe that’s the case because:

    1. The error only appears on my website (all the rest is fine in browsing the internet)
    2. I tested with my 4G and got the problem as well.
    3. I deactivated the theme temporarily and did not get the error…

    I will try to make a video to show it to you…

    November 8, 2017 at 7:01 pm in reply to: ERR_EMPTY_RESPONSE #874281
    prbmachado

    Hi Rikard, now it is happening constantly when I try to edit the homepage.
    Perhaps now you will be able to see the error on your end.
    Thanks again

    November 7, 2017 at 10:27 pm in reply to: ERR_EMPTY_RESPONSE #873911
    prbmachado

    I still could not isolate what specifically trigger the error…
    Today, for example, I was working all day and it was fine… However, just now I tried to save home as a template and then I got the error…

    ERR_EMPTY_RESPONSE

    Then, it stays like that for a while… the error keeps happening… up until a point in a few hours where I can edit it again.

    I would really appreciate any help… thanks for your efforts.

    November 4, 2017 at 3:30 pm in reply to: ERR_EMPTY_RESPONSE #872534
    prbmachado

    I certainly need help!
    I built the homepage from zero once again and thought I had resolved the issue… but after a while I got the same error again!
    My last resource will be to delete everything, buy a new theme and start over… I have already lost a week of sales because of this problem.
    Please, this is my last try… I have been using ENFOLD for almost 5 years now!
    http://www.paulomachado.com

    November 1, 2017 at 1:06 pm in reply to: ERR_EMPTY_RESPONSE #871194
    prbmachado

    UPDATE: it’s not a matter of the embedded video… the error happened before I uploaded the video.
    I believe it is a fullwidth button that I added… I will keep digging…

    November 1, 2017 at 12:19 pm in reply to: ERR_EMPTY_RESPONSE #871174
    prbmachado

    Hi Rikard, thanks for the reply!
    I am sending in private the login information.

    After hundreds of attempts, I could finally isolate the error…
    It happens only at the homepage…
    I have save a daily template of the design (Oct 26, Oct 27…) and so on…
    The problem started to happen after the version Oct 29. Something that I change caused the problem to start happening.

    I am trying to identify precisely which change, but, apparently it was and embedded YouTube video that I added, which is pretty weird…
    But, without the video, it works fine. Once I add the embed code from Youtube, I start getting the error.
    THat is the code:

    <iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/H5bF0W-tHCM?rel=0&controls=0&showinfo=0&#8243; frameborder=”0″ allowfullscreen></iframe>

    Thanks for your support!

    October 31, 2017 at 7:28 pm in reply to: ERR_EMPTY_RESPONSE on Enfold Version 3.8 on WordPress 4.8.2 #870950
    prbmachado

    Hi, since yesterday I’ve been receiving the ERR_EMPTY_RESPONSE error in my website: http://www.paulomachado.com

    I have already tried:

    1. Using different browsers
    2. Clearing the Cache
    3. Reseting Network Connections
    ipconfig /release
    ipconfig /all
    ipconfig /flushdns
    ipconfig /renew
    netsh int ip set dns
    netsh winsock reset

    4. Changing PHP
    memory_limit=128M
    max_input_vars=2000
    upload_max_filesize=64M
    post_max_size=64M
    max_execution_time=120

    And I still getting the error… It goes back online, but after a while, it goes down.
    Could you please help me ASAP, since I am in a middle of a Sales Campagin through the website?

    I will provide you with a temporary user.

    Thanks!

    October 31, 2017 at 7:27 pm in reply to: didn’t send any data. ERR_EMPTY_RESPONSE on brand new install…. no custom.. #870949
    prbmachado

    Hi, since yesterday I’ve been receiving the ERR_EMPTY_RESPONSE error in my website: http://www.paulomachado.com

    I have already tried:

    1. Using different browsers
    2. Clearing the Cache
    3. Reseting Network Connections
    ipconfig /release
    ipconfig /all
    ipconfig /flushdns
    ipconfig /renew
    netsh int ip set dns
    netsh winsock reset

    4. Changing PHP
    memory_limit=128M
    max_input_vars=2000
    upload_max_filesize=64M
    post_max_size=64M
    max_execution_time=120

    And I still getting the error… It goes back online, but after a while, it goes down.
    Could you please help me ASAP, since I am in a middle of a Sales Campagin through the website?

    I will provide you with a temporary user.

    Thanks!

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Viewing 17 posts - 1 through 17 (of 17 total)