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  • March 21, 2019 at 11:20 am in reply to: Enfold update – http error 500 #1081328
    PIX3L_r

    Hello,

    It’s solved. I’ve found a backup of Enfold made with the plugin I used to update.
    I’ll update PHP before updating Enfold to its last version.

    Thank you all for all of your help.

    Best regards.

    March 20, 2019 at 3:38 pm in reply to: Enfold update – http error 500 #1080865
    PIX3L_r

    Hey Victoria,

    Thanks for your answer.
    We will eventually do the update. However, since we have to migrate to another server for this as another person is in charge of our web hosting, it will take time and it’ll be complicated to run our activities without our website.
    So, until we can update php, is there any way to get the Enfold version we were running on (unfortunately, I can’t remember which one it was), compatible with our old PHP version?

    Thanks a lot for your time.

    Best regards.

    March 19, 2019 at 1:34 pm in reply to: Enfold update – http error 500 #1080335
    PIX3L_r

    Hello Rikard,

    Thank you for your fast answer.
    We’re not running 7.1, but 5.3.3.
    However, we can’t update our PHP version for the moment, because we would have to migrate our website to another server since we’re not in charge of it.
    Thus, is there any way to solve the problem with Enfold’s last version?
    If not, could you provide us an older Enfold’s version which is compatible with our PHP version, so that we can update the theme later?

    Best regards.

    March 15, 2019 at 7:02 pm in reply to: Enfold update – http error 500 #1079212
    PIX3L_r

    Hello,

    I’ve finally got my hand on the FTP credentials. Thus, I could change theme’s folder’s name to “enfold.s” and our website loads again, though without Enfold, it’s a bit ugly.
    I didn’t succeed retrieving debug log though.
    I can see on the website’s back-office a note to update PHP, but I can’t since I don’t have access to the web hosting.
    Is it possible to return to the older Enfold’s version?

    Best regards.

    • This reply was modified 5 years, 11 months ago by PIX3L_r.
    March 6, 2019 at 12:26 pm in reply to: Enfold update – http error 500 #1075477
    PIX3L_r

    Hey Nikko,

    Thank you for your answer. I’ll transfer this way to see what’s causing the error to the person in charge.
    I’ll keep this thread open until the problem is solved on our website.

    Best regards.

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Viewing 5 posts - 1 through 5 (of 5 total)