Hi,

Glad we could help!
Thank you for using Enfold :)

Best regards,
Nikko

Hi,

Go to this link: https://kriesi.at/support/forum/enfold/ at the bottom you should find a form where you can submit a new topic.

Best regards,
Nikko

Hi,

Since we are running such an old version and the only recommendation to update is to buy a new license for $60? Yes.

If the customization is done on the Enfold theme (parent), yes it would be lost since all files within the parent theme will be overwritten during the update, if you are using a child theme, then customization on files will be retained. Any customization on Theme Options will not be lost whether you use a child theme or not.

Many images are not populating any longer – do you believe this is because our version is so outdated? Yes, that would most likely be the case since the outdated version of Enfold doesn’t work with the latest version of WordPress, so Enfold should be updated to the latest version to make sure it works properly with the current version of WordPress.

Best regards,
Nikko

Hi,

Thanks for providing the link, try adding this css code:

.page-id-306 #after_section_1 .avia-button-wrap.avia-button-left {
    margin-right: 8px;
}

Hope this helps :)

Best regards,
Nikko

Hey Camilla,

The sliders in Enfold gives you an option to use the size for your slider image though Enfold doesn’t optimize images, you might want to check out some image optimizing plugins or manually optimize image using online apps such as https://tinypng.com/
Hope this helps.

Best regards,
Nikko

Hi,

Try to add this code at the bottom of functions.php:

// Dequeue prettyPhoto 
function prettyphoto_dequeue_script() {
	wp_dequeue_script('prettyPhoto');
	wp_dequeue_script('prettyPhoto-init');
}
add_action('wp_print_scripts', 'prettyphoto_dequeue_script', 100);

Hope this helps :)

Best regards,
Nikko

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Nikko

Hi,

Try adding this css code also:

@media only screen and (min-width: 767px) {
  .sidebar.sidebar_right {
    left: auto;
    right: 0;
    background-color: #4c8599;
  }

  .sidebar.sidebar_right .inner_sidebar {
    margin-left: 0;
    margin-right: 50px;
  }
}

Hope this helps :)

Best regards,
Nikko

Hey Briana,

Try adding this css code in Quick CSS (located in Enfold > General Styling):

@media only screen and (max-width:1024px) {
  .html_header_top.html_header_sticky #header {
    position: absolute !important;
  }

  #top #header_main > .container {
    height: 185px !important;
    line-height: 185px !important;
    background-color: rgba(255,255,255,0.5) !important;
  }

  #top #header_main > .container .logo a, 
  #top #header_main > .container .logo img {
    max-height: 185px !important;
  }
}

Hope this helps :)

Best regards,
Nikko

Hi,

You have already provided the admin access. We would like to request for the ftp access, so we can check the files and try to debug.

Best regards,
Nikko

Hi,

Can you give us ftp access? so we can check on this further.

Regards,
Nikko

Hi,

I have checked your backend in Appearance > Themes and you have 8 themes (Enfold version is 4.0.5) but if I check on cpanel, there are only 5 themes (Enfold version is 3.8).

I also created a test page to test the issue, but it seems to be working fine though the errors are still there (link in private content).

Best regards,
Nikko

Hi,

Thanks for the login, I checked the page mentioned and noticed that the Widget Area points to Sidebar Pages, after checking Appearance > Widgets > Sidebar Pages, this widget area doesn’t have anything, try putting some widgets on it. Hope this helps :)

Best regards,
Nikko

Hi,

Glad to hear that! Thanks for using Enfold :)

Best regards,
Nikko

Hi,

We don’t offer a trial since we are bound with an agreement with Envato/ThemeForest, also you can request for a refund on themeforest as long as it is within their policy: https://themeforest.net/page/customer_refund_policy

Best regards,
Nikko