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Posts
November 18, 2017 at 11:14 am in reply to: Portfolio Grid goes funny in FireFox Browser – WP4.9 & Enfold 4.2 #878479

Nikko
Inactive Moderator

Hey gregorh,

I have checked in both Firefox and Chrome and the links you gave looks good. Can you give us screenshot on how it looks on your end.

Best regards,
Nikko

November 18, 2017 at 10:57 am in reply to: Icons not showing correctly #878471
Nikko
Inactive Moderator
Hi,

I am getting this error:
```
(index):1 Failed to decode downloaded font
```
Can you try the solution posted here: https://css-tricks.com/forums/topic/custom-fonts-returns-failed-to-decode-downloaded-font/#post-238852

Hope this helps :)

Best regards,
Nikko
November 18, 2017 at 10:50 am in reply to: Burger Menu Responsive Width & Transparent Color #878465
Nikko
Inactive Moderator
Hey msbllc,

Try using this css code:
```
@media only screen and (max-width: 1150px) and (min-width: 768px) { 
  #header #avia-menu li.menu-item {
    display: none;
  }

  #header #avia-menu li.av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Hope this helps :)

Best regards,
Nikko
November 18, 2017 at 10:47 am in reply to: Video broken? #878464

Nikko
Inactive Moderator

Hi,

We can confirm the issue and have already reported this to Kriesi and our devs.

Best regards,
Nikko

November 18, 2017 at 10:45 am in reply to: Mobile Menu showing when full width but disappears when screen size reduced #878463
Nikko
Inactive Moderator
Hey DigitalEssence,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
November 18, 2017 at 10:44 am in reply to: Enfold Medical Font Pack #878461

Nikko
Inactive Moderator

Hi,

Try using this: https://ufile.io/gn7ge

Best regards,
Nikko

November 18, 2017 at 10:30 am in reply to: Coming soon template showing header but shouldn't #878453

Nikko
Inactive Moderator

Hi,

Glad that hear that. Thanks for using Enfold :)

Best regards,
Nikko

November 18, 2017 at 10:30 am in reply to: Google Maps not visible after update? #878451
Nikko
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
November 18, 2017 at 10:29 am in reply to: H2 formatting #878449

Nikko
Inactive Moderator

Hi,

It is defined in base.css. It may vary for example if you use h2 on Special Heading it is also in other css file. You can set the default however in Enfold > Advanced Styling. Hope this information helps.

Best regards,
Nikko

November 18, 2017 at 10:23 am in reply to: Maps API still will not work #878447
Nikko
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
November 18, 2017 at 10:20 am in reply to: Items not showing unless logged in to wp #878445

Nikko
Inactive Moderator

Hi,

Glad to hear that. Thanks for using Enfold :)

Best regards,
Nikko

November 18, 2017 at 10:18 am in reply to: Firefox and Fontello #878444

Nikko
Inactive Moderator

Hi Jody,

Glad that John helped you. Thanks for using Enfold :)

Best regards,
Nikko

November 18, 2017 at 10:18 am in reply to: Price table in responsive view : Repeat description column #878443
Nikko
Inactive Moderator
Hey GregA,

I think it’s a bit complicated but you will need to add some css code, you can add this in Quick CSS (located in Enfold > General Styling):
```
@media only screen and (max-width:767px) {
  #top .pricing-table > li:nth-child(3) td:before {
    content: "Objectifs";
    display: block;
  }

  #top .pricing-table > li:nth-child(4) td:before {
    content: "Utilisateur habituel";
    display: block;
  }

  #top .pricing-table > li:nth-child(5) td:before {
    content: "Diagnostic via un RDV tél.";
    display: block;
  }
}
```
The code above is for rows 3-5, you can use similar patterns for the other rows. Hope this helps.

Best regards,
Nikko
November 18, 2017 at 10:01 am in reply to: Masonry images not displaying correctly #878439

Nikko
Inactive Moderator

Hi,

Just to clarify, do you want the images to have the same sizes?

Best regards,
Nikko

November 18, 2017 at 9:58 am in reply to: Enfold Capabilities #878438

Nikko
Inactive Moderator

Hey Stacy,

Yes please, you can post it in https://imgur.com/ (or sites that provides similar services) and post the link here.

Best regards,
Nikko

November 18, 2017 at 9:55 am in reply to: #top .avia-post-nav for a boxed website #878436

Nikko
Inactive Moderator

Hey newki75,

I have checked it and it works properly on my end. Can you give us a screenshot showing the issue?

Best regards,
Nikko

November 18, 2017 at 9:50 am in reply to: Move add to cart button same line price #878434

Nikko
Inactive Moderator

Hi,

Glad to hear that. Thanks for using Enfold :)

Best regards,
Nikko

November 18, 2017 at 9:49 am in reply to: Extend custom shop product text element #878433
Nikko
Inactive Moderator
Hey leiwesu,

You add br tag to the title for example
```
Contract <br>Demo
```
This will show as
```
Contract
Demo
```
I wouldn’t suggest using this but this is the only way to do that.

Best regards,
Nikko
November 18, 2017 at 9:46 am in reply to: Featured images so big #878429

Nikko
Inactive Moderator

Hi Emmanuel,

Can you post a link showing the featured image? you can post the link in private content if you want it to be viewed only by moderators.

Best regards,
Nikko

November 18, 2017 at 9:44 am in reply to: Still can't manage upload Enfold 2017 Demo #878428

Nikko
Inactive Moderator

Hi Hayco,

I have tested it and it seems it can import some demo properly while some didn’t. Can you give us ftp access as well so we can check further.

Best regards,
Nikko

November 18, 2017 at 9:14 am in reply to: Avia Editor not loading since WP update 4.9 – 02 #878423

Nikko
Inactive Moderator

Hi,

Can you also provide ftp access? so we can check further.

Best regards,
Nikko

November 18, 2017 at 9:12 am in reply to: Remove / hide underline on links in text #878422
Nikko
Inactive Moderator
Hi,

you can add:
```
color: #fd0101 !important;
```
after the text-decoration in the code Victoria gave, it should look like:
```
a:hover, a:focus, a:visited, #top .av_inherit_color a {
    text-decoration: none !important;
    color: #fd0101 !important;
}
```
Best regards,
Nikko
November 18, 2017 at 9:08 am in reply to: Editor won't load after saving the changes in a page #878420

Nikko
Inactive Moderator

Hi alice_c_r,

I have tested it in both Chrome and Safari and it works fine. Try clearing the browser cache in safari. Hope this helps.

Best regards,
Nikko

November 18, 2017 at 9:02 am in reply to: Error after installation #878418

Nikko
Inactive Moderator

Hi,

Go to Enfold > Import/Export and look for Iconfont Manager, then try to remove the font below: Font: entypo-fontello
Hope this helps.

Best regards,
Nikko

November 18, 2017 at 8:55 am in reply to: insert shortcode #878416

Nikko
Inactive Moderator

Hey andreas10002000,

I think you can make the flag smaller and make the paragraph test test “inline-block”. Can you give us temporary admin access, so we can check further. Just post the details in private content.

Best regards,
Nikko

November 18, 2017 at 8:50 am in reply to: Post slider carousel one by one #878413

Nikko
Inactive Moderator

Hey Riccardo,

Thanks for your kind words. :)

We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

Best regards,
Nikko

November 18, 2017 at 8:46 am in reply to: padding between words menu item #878411
Nikko
Inactive Moderator
Hi,

Try adding this css code in Quick CSS (located in Enfold > General Styling):
```
#top #wrap_all #header .av-main-nav .sub-menu li a {
    line-height: 1.5 !important;
}
```
Hope this helps :)

Best regards,
Nikko
November 18, 2017 at 8:36 am in reply to: Reducing space between headings #878408

Nikko
Inactive Moderator

Hi,

Yes, the original post was 4 years ago but this was updated Oct 19, 2017 with the Layout Builder Option. You can’t see this option since you are still using 4.0.3, please update your Enfold to the latest version (4.2) and don’t forget to make a backup first. :)

Best regards,
Nikko

November 18, 2017 at 8:32 am in reply to: How to Add Scroll Down Button Capability to full width Easy Slider? #878404

Nikko
Inactive Moderator

Hi webWahine,

Thanks for confirming that the solution posted here still works :)

Best regards,
Nikko

November 18, 2017 at 8:31 am in reply to: Clickable links on a table #878403
Nikko
Inactive Moderator
Hi Alexia,

Can you try to use this format:
```
<a href="www.google.com">www.google.com</a>
```
instead of just:
```
www.google.com
```
Hope this helps :)

Best regards,
Nikko
Author

Posts

Viewing 30 posts - 19,561 through 19,590 (of 25,536 total)

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