Hey OKEI,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi,

You’re always welcome and I’m glad to hear that, just let us know if you need further assistance :)

Best regards,
Nikko

Hi,

Glad to hear that. Let us know if you need further assistance or if we can close the thread :)

Best regards,
Nikko

Hey stefan,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey jonna_gaertner,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi,

Thanks, can you try to clear the browser cache and check again (or try another browser that hasn’t opened the site before). If that still doesn’t show, can you post a screenshot.

Best regards,
Nikko

Hey andrewkyo,

Can you post a link to your site? so we can take a closer look.

Best regards,
Nikko

Hey RoyalFlushGroup,

Can post a link to your site? so we can take a closer look. You can post the link in private content if you want the link to be seen only by moderators.

Best regards,
Nikko

Hey Ripoll,

I tried to check your site but I’m getting:

This site can’t be reached

If I remove the ftp, I get this:

Veuillez créer votre page Prochainement dans les paramètres du plugin.

Best regards,
Nikko

Hey masaribrahim,

There might be some plugins that are hogging lot of resources, please try one of the plugins mentioned here: https://asphaltthemes.com/alternative-to-p3-plugin-performance-profiler/ to check what is causing it.

Best regards,
Nikko

Hi,

Glad to hear that. Thanks for using Enfold :)

Best regards,
Nikko

Hey Florinek,

It fetches the favicon, I checked your site and it fetches the wordpress favicon, see private content.

Best regards,
Nikko

Hey DaveA,

Can you give us temporary admin access and ftp access? just post the details in Private Content.

Best regards,
Nikko

Hi,

Glad to hear that. Thanks for using Enfold :)

Best regards,
Nikko

Hi,

You’re welcome, we will just leave this thread open until we get your feedback :)

Best regards,
Nikko