Forum Replies Created

Viewing 30 posts - 19,201 through 19,230 (of 25,536 total)
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  • in reply to: Enfold Contact Form not Sending Emails #883890

    Hey marketingmojotn,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Pop up #883889

    Hi cipriana,

    Glad to hear that. Let us know if you need further assistance :)

    Best regards,
    Nikko

    in reply to: how to narrow down text in a full screen slider? #883886

    Hey David,

    You are using a boxed layout that’s why there’s spaces left and right, to make it fullwidth, try adding this css code in Quick CSS (located in Enfold > General Styling):

    .responsive #top.boxed.page-id-10520 {
        max-width: 100%;
    }

    Let us know if this helps :)

    Best regards,
    Nikko

    in reply to: Sidebar Login does not provide for CAPTCHA #883885

    Hey laptophobo,

    Can you post a link to your site? so we can have a look. Also temporary admin access, to check the backend.

    Best regards,
    Nikko

    in reply to: Fullscreen slider not responsive #883881

    Hi Charlotte,

    I checked it in mobile and it’s responsive, fullscreen slider does work like that, it maximizes the image to fill in the whole screen even in mobile, would you like to show most parts of the image instead but would make the fullscreen slider shorter?

    Best regards,
    Nikko

    in reply to: "Export theme settings" where to? nothing happens? #883877

    Hey patricknh,

    When clicking on the button it allows you to download the theme settings (a .txt file) which should appear on your downloads folder.

    Best regards,
    Nikko

    in reply to: How to Align Google Map correctly? #883875

    Hi,

    Can you give us temporary admin access? so we can check further.

    Best regards,
    Nikko

    in reply to: Remover hove effect behind single menu item #883874

    Hey Christopher,

    Try adding this css code in Quick CSS (located in Enfold > General Styling):

    .sub-menu li#menu-item-5928 a {
        background: #fff !important;
    }

    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Problems with Google Maps API #883871

    Hi,

    I have tested the api key I have and it works properly, the one you are using has this error:

    DeletedApiProjectMapError

    You can check https://developers.google.com/maps/documentation/javascript/error-messages#deleted-api-project-map-error for more information regarding the error.

    Best regards,
    Nikko

    in reply to: Top Menu losing margin when responsive #883866

    Hey kelsangchodor,

    Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

    @media only screen and (max-width:630px) {
      #header_meta {
        padding: 7px 0;
      }
    }

    Let us know if this helps.

    Best regards,
    Nikko

    in reply to: can't set color #e30020 #883862

    Hi,

    No worries, just let us know if you need further assistance :)

    Best regards,
    Nikko

    Hi Franz,

    Try to Update manually via FTP, you should find it in the link given by Rikard above.

    Best regards,
    Nikko

    in reply to: Reduce Placeholder #883857

    Hi Sonia,

    The code Yigit gave should work, however caching by your css minification plugin seems to show the cached version, please try to flush out the cache, if it doesn’t work, please give us temporary admin access to check further.

    Best regards,
    Nikko

    in reply to: Enfold 4.2 – Burger Menu #882103

    Hi,

    You’re welcome. Let us know if you need further assistance or if we can close this thread :)

    Best regards,
    Nikko

    in reply to: Moving Slider Caption Title & Text Location on Mobile #882102

    Hi,

    Can you try to replace this code that I gave:

    @media only screen and (max-width:480px) {
      .home #fullscreen_slider_0 h2.avia-caption-title {
        margin-bottom: 20px !important;
      }
    
      .home #fullscreen_slider_0 .avia-caption-content {
        padding-bottom: 35px;
      }
    }

    to this:

    @media only screen and (max-width:480px) {
      .home #fullscreen_slider_0 .slideshow_caption {
        padding-top: 0 !important;
        padding-bottom: 120px;
      }
    
      .home #fullscreen_slider_0 h2.avia-caption-title {
        margin-bottom: 20px !important;
      }
    
      .home #fullscreen_slider_0 .avia-caption-content {
        padding-bottom: 0;
      }
    
      .home #fullscreen_slider_0 .avia-caption-content .cta-button {
        margin-top: 0;
      }
    }

    Let us know if this helps :)

    Best regards,
    Nikko

    in reply to: Enfold Masonry Element, Post Title Color #882096

    Hey dnweil,

    Can you try using this css code:

    #top .av-masonry-entry-title.entry-title {
    color: #536046 !important;
    }

    Hope this helps.

    Best regards,
    Nikko

    in reply to: WordPress 4.9 Compatible #882095

    Hey Webifii,

    Enfold 4.2 is not yet fully compatible with WP 4.9 since latter was updated just recently with lots of changes breaking some of the themes functionality. Kriesi and our devs are already making fixes which would be released on the next theme update. :)

    Best regards,
    Nikko

    in reply to: please match the requested format #881929

    Hi,

    I have tried the ftp access, however I could not get through (this is what I get, screenshot in private content).

    Can you
    Best regards,
    Nikko

    in reply to: breadcrumbs shortcod #881926

    Hey Tal,

    You can post it after this code in functions-enfold.php (line 382):

    add_theme_support( 'post-thumbnails' );

    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Infiinity loop at "Page Edit" #881924

    Hi,

    Glad that Victoria helped you. Let us know if you need further assistance :)

    Best regards,
    Nikko

    in reply to: Losing white space underneath logo when scrolling #881923

    Hey kelsangchodor,

    I have checked it and it seems good, can you try to add this css code in Quick CSS (located in Enfold > General Styling), and see if it helps:

    .header-scrolled #header_main .logo img {
        max-height: 40px !important;
        margin-top: 7px;
    }

    Best regards,
    Nikko

    in reply to: Logo Overlay on Header? #881919

    Hey gatorfan02332,

    Yes, but you need to use transparent background for the logo, then add this css code in Quick CSS (located in Enfold > General Styling):

    #header .logo {
        height: 110px;
    }

    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Pre-Sale Question #881917

    Hey Dundee,

    Sure, can you post the link of the thread you are referring? you can post it in private content.

    Best regards,
    Nikko

    in reply to: Reduce Footer Socket height on Mobile #881912

    Hi,

    Glad to hear that. Thanks for using Enfold! We will be closing this thread :)

    Best regards,
    Nikko

    in reply to: Enfold 4.2 – Burger Menu #881911

    Hi daka37,

    I would suggest your stage server is just subdomain of your live site and on the same host, so they have same settings.

    As for the burger menu, try using this code:

    .responsive #top .main_menu .av-burger-menu-main {
        display: none;
    }
    
    @media only screen and (max-width:767px) {
      .responsive #top .main_menu .av-burger-menu-main {
        display: block;
      }
    }

    Try using !important too if that doesn’t help.

    Best regards,
    Nikko

    in reply to: Can't Update Enfold #881908

    Hi Damien,

    You’re welcome. Let us know how it goes :)

    Best regards,
    Nikko

    Hi,

    I apologize but I’m confused, the issue was the facebook likebox showing up in front of the related products section, you have given the link above and I can confirm the issue, and this was already fixed, you can see the screenshot in private content. You should not see that anymore. If you still see the issue, please post a screenshot.

    Best regards,
    Nikko

    in reply to: Localhost Enfold #881685

    Hey Robin,

    Thanks for contacting us :)

    Can I set up Enfold on a local machine instead of a live WordPress site, for testing purposes?

    Yes, you can, we are also doing the same since it’s faster to test in local machine :)

    Best regards,
    Nikko

    in reply to: Enfold not responsive? #881684

    Hey sellherr,

    Can you post a link of the page mentioned? so we can take a closer look.

    Best regards,
    Nikko

    in reply to: Wrong Layout of Main Meny #881683

    Hey Loining,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

Viewing 30 posts - 19,201 through 19,230 (of 25,536 total)