Hey elbnetz,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey nickgin,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi,

Try adding this css code in Quick CSS (located in Enfold > General Styling):

#header_main .container.av-logo-container {
    max-width: 1310px;
}

Hope this helps :)

Best regards,
Nikko

Hi,

Try adding this css code:

@media only screen and (max-width:767px) {
  .responsive #top #wrap_all .container.caption_container {
    width: 100%;
    max-width: 100%;
  }
}

Hope this helps :)

Best regards,
Nikko

Hey Tri Tran,

Thanks for contacting us :)

Yes, Enfold has it’s own unique page builder called Avia Layout Builder which is integrated on the theme.

Best regards,
Nikko

Hi,

Thanks for providing the login link, I tried to check it but I couldn’t find errors that might cause the issue, can you try switching to a wordpress default theme, like twenty seventeen and check if it works, if not try contacting the plugin author/support, they should be able to help better than us :(

Best regards,
Nikko

Hey Merilla,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Nick,

Glad that Victoria helped you. Thanks for using Enfold :)

Best regards,
Nikko

Hi,

Can you give us the ftp access also? so we can try to add the code in functions.php without any risk.

Best regards,
Nikko

Hi,

You can download it here: https://ufile.io/p00od :)

Best regards,
Nikko

Hi,

Glad that Victoria helped you. Let us know if you need further assistance or if we can close the thread :)

Best regards,
Nikko

Hi,

You’re welcome, try adding this css code:

#scroll-top-link:hover {
    border: 0 !important;
}

Hope this helps :)

Best regards,
Nikko

Hey Bluehoop,

Try adding this css code in Quick CSS (located in Enfold > General Styling):

@media only screen and (max-width:989px) {
  #header #header_main {
    z-index: 9999;
  }
}

Best regards,
Nikko

Hi,

Can you give us ftp access? so we can test why it’s not working on your end.

Also please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi,

Thanks for providing the login and ftp access, can you try the solution posted in this thread: https://kriesi.at/support/topic/fatal-error-after-theme-update-2/#post-900547

Best regards,
Nikko