Forum Replies Created

Viewing 30 posts - 16,441 through 16,470 (of 25,536 total)
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  • Hi svu,

    Can you try to go to Enfold > Performance then set:
    CSS file merging and compression to Disable – no CSS file merging and compression
    if that doesn’t help, try this also in the Performance setting:
    Disabling of template builder elements set to Always load all elements
    if that still doesn’t help then for the meantime add this css code in Quick CSS (located in Enfold > General Styling):

    #top .av-catalogue-container .av-catalogue-list li {
        list-style: none;
        margin-left: 0;
        clear: both;
    }
    
    .av-catalogue-title-container {
        position: relative;
        font-size: 1.3em;
        line-height: 1.4em;
    }
    
    .av-catalogue-title {
        padding-right: 60px;
        text-transform: uppercase;
    }
    
    .av-catalogue-price {
        position: absolute;
        right: 0;
        top: 0;
    }

    then please give us temporary admin access, so we can check it further.
    I couldn’t reproduce the same issue on my end so we can’t report it yet as a bug.

    Best regards,
    Nikko

    in reply to: Instagram not working #952499

    Hi sdiverde,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/
    Another issue might be caused by the server environment not able to make use of the feature provided by themeforest. If that doesn’t work, then ftp update is the workaround we suggest.
    As for the 2nd link, we suggest using child themes especially if there are some file modifications that needed on your site which is not the default of Enfold, but if you don’t do any tweak or modification on the Enfold theme files (the .php files) then child theme isn’t needed. If you can’t access ftp and didn’t have any modification on the php files of the Enfold theme, then I think what you can do is to download the latest version of Enfold from themeforest extract the zip file, switch the theme to a default wordpress theme such as twentyseventeen, delete the Enfold theme then upload enfold.zip from the extracted folder, install and activate the theme.
    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Smaller menu (header) on just one page #952493

    Hi SoWeAre,

    Thanks for giving the admin access.
    I have checked your site and the code was partially working because this part of the code:

    #top.page-id-1176 #header #avia-menu > li > a

    > was replaced with:

    & g t ;

    without the spaces, I have fixed it but I have cleared my browser cache to view it properly.
    Let us know if it’s good on your end.

    Best regards,
    Nikko

    in reply to: Weird Issue with 4.3 button element #952483

    Hi BlackThundarr,

    We apologize for the late response.
    I have checked your site however I also couldn’t figure out why a single product was duplicated in the links in the dropdown however the other product that starts with ZZ didn’t even show up. Can you try to flush out the cache then disable all plugins except for woocommerce? also try to disable wooocommerce addon plugins. Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Forum design issues #952481

    Hi bakbek,

    We apologize for the late response.
    Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

    #bbpress-forums div.bbp-topic-author, 
    #bbpress-forums div.bbp-reply-author {
        float: right;
        margin-right: 0;
        margin-left: 30px;
    }
    
    .avia_transform .bbp-replies .bbp-reply-author::before, 
    .avia_transform .forum-search .bbp-reply-author::before, 
    .avia_transform .forum-search .bbp-topic-author::before {
        left: auto;
        right: 103px;
        transform: rotate(225deg);
    }
    
    #bbpress-forums .bbp-body div.bbp-topic-content, 
    #bbpress-forums .bbp-body div.bbp-reply-content {
        text-align: right;
    }

    Hope it helps.

    Best regards,
    Nikko

    Hi fvim,

    Glad that you figured it out and that it’s resolved :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great weekend!

    Best regards,
    Nikko

    in reply to: Demo Import #951711

    Hi davidk62,

    Thanks for giving the username and password, can you give us the login link as well?
    As for the import, you can select WordPress and click on the Install Now link below it then click on Run Importer after, then upload the xml file.
    You should see enfold > includes > admin > demo_files folder if you extract the zip file you have downloaded from themeforest.

    Best regards,
    Nikko

    in reply to: [NOT RESOLVED] Mediaelements from WP not loading #951709

    Hi resbangkok,

    I’m not really sure why that’s happening on the video when using the default editor, however if you use Advanced Layout Builder with textblock it does work properly.
    On your live site you can enable ALB and use a text block, for the meantime we’ll try to check further on the issue.

    Best regards,
    Nikko

    in reply to: Demo 2017 Not Installing #951694

    Hi GoogleBizTog,

    Yes, try to contact your host to have a rollback before the issue.
    Can you try to give us ftp access and link to your site, maybe we can try to help out and enable debugging and fix the issue.
    Also give us a link to your site. You can post the details in private content so it’s only visible to the moderators.

    Best regards,
    Nikko

    Hi svu,

    Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

    .av-catalogue-list img {
        float: left;
    }

    Hope this helps :)

    Best regards,
    Nikko

    Hi Kieran,

    Glad that we could help. :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Contact form calendar pop-up #951684

    Hi aB-Agenta,

    Glad that we could help. :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Can't see some pages on front end of site #951682

    Hi barbarawsimon,

    Sure, we’ll wait for it :)
    Have a great weekend!

    Best regards,
    Nikko

    in reply to: Gallery stretches preview picture to full screen #951680

    Hi FadingReality,

    Can you try adding !important, so it should look like:

    #top div .entry-content-wrapper > .avia-gallery img {
        width: auto !important;
    }

    Let us know if this works.

    Best regards,
    Nikko

    in reply to: how to add poster image on self hosted video #951678

    Hi bensonfx,

    I’m not sure what you meant by other video source. If you’re using a Video element a single video source should be used per element.
    Can you explain it a bit more?

    Best regards,
    Nikko

    in reply to: Line under header button after update #951435

    Hi GregDunn,

    Glad that Rikard helped you :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Play button icon on hover #951433

    Hi Lara,

    I have tried to add it on your Quick CSS however it doesn’t seem to reflect on the page for some reason though the same code works properly when testing it via a web inspector.
    Can you try to remove the script and shortcode inside your Quick CSS, if that still doesn’t reflect, try to flush the cache and disable all plugins then check. If the issue disappears enable the plugin one by one, if that still doesn’t work please give us permission to disable plugins temporarily and give us ftp access, so we can check further.

    Best regards,
    Nikko

    in reply to: CSS preview no longer working after upgrade to 4.3 #951428

    Hi wacky32,

    You can see it in Enfold > Performance.
    Try to disble CSS file merging and compression and Javascript file merging and compression.
    As for Disable Template Builder Elements, try to set it to Always load all elements.
    Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Modifying padding in column + color section #951425

    Hi wacky32,

    Glad that you figured it out. :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Demo Import #951424

    Hey David,

    Try to import manually by going to Tools > Import.
    Then look for the xml file found in enfold > includes > admin > demo_files folder.
    The name of each xml is descriptive so it’s easier to know which one you want to select.

    If that doesn’t help, please give us temporary admin access, so we can check further.
    Just post the details in private content so it’s only visible to the moderators.

    Best regards,
    Nikko

    in reply to: Demo 2017 Not Installing #951421

    Hey GoogleBizTog,

    You can import manually by going to Tools > Import.
    Then look for the xml file found in enfold > includes > admin > demo_files folder.
    The name of each xml is descriptive so it’s easier to know which one you want to select.
    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Background video in color section messed up #951419

    Hey Kyle,

    Thanks for giving us admin access.
    Can you also give us ftp access, so we can try to check it further and enable debugging.

    Best regards,
    Nikko

    Hi med,

    Glad that Victoria helped you. :)
    Let us know if you need further assistance or if we can close this thread.

    Best regards,
    Nikko

    in reply to: Cannot logout of support site #951416

    Hi Ronald G Marshall,

    I’m not really sure why that’s happening even when clearing browser cache.
    I would suggest installing another browser and use it. Chrome or firefox would be much better alternative.
    Let us know if this helps.

    Best regards,
    Nikko

    in reply to: The login button does not work #951413

    Hey minogig,

    Can you try to flush out the cache and disable the caching plugin.
    Let us know if this helps.

    Best regards,
    Nikko

    Hi jj_delaney,

    I’m not really sure why that’s happening and it’s more of a woocommerce plugin issue.
    Can you try to crop it manually using image editing software.
    If that doesn’t help, can you give us temporary admin access, so we can check further.

    Best regards,
    Nikko

    in reply to: Hide play button on mobiles #951410

    Hey jonrouse,

    I tried to check it with my mobile device and couldn’t see the issue as viewed it your screenshot.
    Is this already fixed?

    Best regards,
    Nikko

    Hi svu,

    Can you give us a link to your site? so we can take a closer look.

    Best regards,
    Nikko

    in reply to: Updated theme won't save or show text boxes #951404

    Hi BrendaSarg,

    Thanks for giving us admin access.
    I was able to access your site and checked some of the pages with textbox and didn’t see the issue.
    Can you give us a specific link where we can see it.

    Best regards,
    Nikko

    in reply to: Text falls off on mobile size #951400

    Hi Quinten,

    The link you gave doesn’t show if you’re not logged in or doesn’t have permission to view it.
    Can you give us access to view the link/page you posted?

    Best regards,
    Nikko

Viewing 30 posts - 16,441 through 16,470 (of 25,536 total)