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Viewing 30 posts - 13,261 through 13,290 (of 25,536 total)
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  • in reply to: Is this Possible #1075331

    Hey wealthyone,

    Yes, it’s possible but via Quick CSS.
    Can you give us a link to your site? then we’ll inspect and give you css code that should work.

    Best regards,
    Nikko

    in reply to: Caption fonts disappearing #1075327

    Hi lostinblogland,

    No, if it isn’t online yet then there’s no way we can check it.
    And it would be difficult to help since we will need to inspect things like the current structure of your site and other stuff like css and js.
    Can you try to inspect it caption font with a web inspector then take a screenshot on it? this would atleast give us an idea of what it currently looks like.

    Best regards,
    Nikko

    in reply to: Maintenance mode bug, line 271…how?? #1075324

    Hi lostinblogland,

    Yes you can do that in cpanel, just make sure to have a backup of the file you’re trying to modify just in case.


    @wealthyone
    thanks for helping out :)

    Best regards,
    Nikko

    in reply to: overlapping content/ horizontal scrolling #1075321

    Hi Theresa,

    This is my suggestion on how to deal with it, edit those 1/2 columns and in Screen Options just show it in desktop and hide it in tablet and mobile.
    Then create 1/1 column containing the 2 timelines (just copy it from those 1/2 columns) then in the Screen Options hide this on desktop and show in tablet and mobile.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Questions #1075312

    Hey larias_transfiriendo,

    1. The problem is the padding added on the column.
    Try adding this css code in Quick CSS:

    <pre><code>@media only screen and (max-width:767px) {
      #top #features .flex_cell.av_three_fifth {
        padding: 30px !important;
        width: 100%;
      }
    }

    2. Can we request for a screenshot?

    3. Just add this after your copyright text:

    <pre><code>[nolink]

    Best regards,
    Nikko

    in reply to: Demo images are not imported #1075304

    Hey muhammetcoskun,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Shortcodes not working with latest update #1075302

    Hi crossroadsabc,

    Can you try adding this php code at the bottom of your functions.php:

    add_filter('avf_builder_boxes', 'add_builder_to_posttype');
    
    function add_builder_to_posttype($metabox)
    {
      foreach($metabox as &$meta)
      {
        if($meta['id'] == 'avia_builder' || $meta['id'] == 'layout')
        {
          $meta['page'][] = 'events';
        }
      }
      
    
      return $metabox;
    }

    Best regards,
    Nikko

    in reply to: customize HTML structure of the product slider #1075292

    Hi Chris,

    Can you try adding this code at the bottom of your child theme’s functions.php:

    remove_action( 'woocommerce_before_shop_loop_item_title', 'avia_woocommerce_thumbnail', 10);
    remove_action( 'woocommerce_before_shop_loop_item_title', 'avia_shop_overview_extra_header_div', 20);
    
    add_action( 'woocommerce_before_shop_loop_item_title', 'avia_woocommerce_thumbnail', 20);
    add_action( 'woocommerce_before_shop_loop_item_title', 'avia_shop_overview_extra_header_div', 10);

    Best regards,
    Nikko

    in reply to: Search console errors #1075287

    Hey rsetran,

    Can you give us a link to your site?
    You can post the link in private content, if you want it to be seen only by the moderators.

    Best regards,
    Nikko

    in reply to: Add featured image to custom post type… #1075286

    Hey ihtezaz,

    I think this part of the code should add it:

    'supports' => array( 'title', 'editor', 'excerpt', 'thumbnail', 'revisions' )

    Can you try to replace all your single quotes, just retype it since it might be the cause why it’s not working.
    Another workaround for this is to use this plugin Custom Post Types UI: https://wordpress.org/plugins/custom-post-type-ui/
    It has all the options you need.

    Best regards,
    Nikko

    in reply to: Add a search icon to Fullwidth Sub Menu #1075280

    Hey auserde,

    Please try the solution posted here: https://kriesi.at/support/topic/add-the-search-icon-from-header-into-a-full-width-submenu/
    Hope it helps.

    Best regards,
    Nikko

    in reply to: Media element video show full screen #1075278

    Hi Buddy,

    I tried the credentials you gave both the admin access and sftp however it doesn’t work when I tried.
    It returns this error:

    Error:	ssh_init: Host does not exist
    Error:	Could not connect to server
    

    I also checked if it would work using ftp but unfortunately it doesn’t work as well.

    Best regards,
    Nikko

    Hi metafora29,

    Try adding this css code in Quick CSS (located in Enfold > General Styling):

    #top.page-id-3510 #header .header_bg {
        opacity: 0.1;
        filter: alpha(opacity=10);
    }
    
    #top.page-id-3510 #header .logo img {
        opacity: 0;
        filter: alpha(opacity=0);
    }
    
    #top.page-id-3510 #header .logo img.alternate {
        opacity: 1;
        filter: alpha(opacity=100);
    }

    Best regards,
    Nikko

    in reply to: vertical alignment in tabs #1075257

    Hi metafora29,

    I tried the login credentials, but it also didn’t work.
    For the meantime you can add this css code in Quick CSS, located in Enfold > General Styling:

    .postid-3301 #after_section_1 #tab-id-5-container .av_one_full, 
    .postid-3301 #after_section_1 #tab-id-7-container .av_one_full {
        margin-top: 0;
    }

    Best regards,
    Nikko

    in reply to: Advanced layout builder not showing right #1074993

    Hi hegartpetersen,

    It might be worth a try, since the screenshot of your customers desktop shows that it uses Gutenberg editor while yours is a Classic Editor.
    Installing and activating the Classic Editor plugin removes the Gutenberg editor and replaces it with Classic editor.
    Or maybe you just need to tweak some settings in order for the other language to use classic editor without installing the plugin I suggested.

    Best regards,
    Nikko

    in reply to: Avia Layout builder #1074989

    Hi campustalenti,

    Glad that we could help you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Ajax Portfolio Gallery #1074988

    Hi volmering,

    That happens because when you click on next or prev the image is centered on the page however the header occupies a lot of space on the top part.
    There are 2 solutions I can think of this, one is to modify the js file however it’s not ideal since it would take a lot of time and probably testing to do this.
    The second one is to adjust the fixed header, especially the part on top of the logo which I can still be reduced to half.

    Best regards,
    Nikko

    in reply to: Fatal error on my website #1074984

    Hi Louise_Brace,

    Thanks it works now.
    I have checked it and noticed that you’re already using WordPress 5.1 and Enfold 3.8.4, the latest version is 4.5.4.
    And you would most likely need to update Enfold to make it work properly with WordPress 5.1.
    If it’s super urgent I would suggest to rollback to your last backup since this might take some time to fix.
    I would suggest creating a stage site first (basically a duplicate of your site in your subdomain) then test the updates there first, so your live site won’t get affected.
    Here’s a tutorial on how to create it: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    in reply to: Content filter can't get post ID #1074977

    Hi pharefm,

    Thanks, I tested it out your code and if I checked the values for example in this post (link in private content).
    I get id of 41 whether I use $current_post[“the_id”] or get_the_ID().
    How can we see this:
    I get a notice saying “Undefined index: the_id ”
    If I try to use get_the_ID() it only returns 1’s

    Best regards,
    Nikko

    in reply to: Change button font size on single button #1074972

    Hi Handyann,

    Can you give us a link to the page where we can see the button? we’ll inspect it and try to give you css codes that should work.

    Best regards,
    Nikko

    in reply to: Multiple Contact Form to Database for Export Option #1074971

    Hi eyeqindia,

    I can’t find other plugins aside from those you mentioned and those that I suggested to try.
    I’m not sure I can help you more with it, since I have only tested a few of them and it works maybe because the use isn’t that extensive.

    Best regards,
    Nikko

    in reply to: Ajax Portfolio Gallery #1074964

    Hi volmering,

    This is what I see on my end (screenshot in private content).
    Maybe the issue is the large fixed header on top which has higher z-index value which cover the prev and next when I scroll the page down.

    Best regards,
    Nikko

    in reply to: Tab Section – Titles below content? #1074960

    Hi transformmedia,

    Thanks for giving us admin access.
    I have checked it and noticed that there no other option in the Tab Position setting.
    It’s supposed to have 2 options: Display Tabs above content and Display Tabs below content.
    We would like to isolate the issue as it may be a plugin conflict or a theme issue since the version of Enfold you have is already outdated.
    However you’re live site might be messed up when debugging your site, can you create a staging site instead? where we can do the debugging.
    Here’s a tutorial on how to create it: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    in reply to: Homepage (static page) problem #1074955

    Hi Anton,

    1. Great to hear that.
    2. Yes, you can either fix the links or if there’s too many to change then redirection is the best thing to do in order to save both time and effort.
    3. I’m not really sure since I’m not very much familiar with the polylang plugin to be honest, however I did notice in Language Settings it uses the slugs like /ru/ and /en/ and I was expecting it will have a url like website.com/language/slug/ or something like website.com/en/home/ since it’s a translated page but it didn’t work that way, so I thought it might be some conflict with the slug used and just tried to change it and test which works.

    Best regards,
    Nikko

    in reply to: Content filter can't get post ID #1074944

    Hi pharefm,

    I have made some changes however I did made a mistake and was unable to undo the code I added in functions.php.
    Can we request for ftp access? so we can undo it and try to tweak the code.

    Best regards,
    Nikko

    in reply to: primary menu label change on mouse over #1074941

    Hi tcp5004,

    Thanks for providing the screenshot however I couldn’t reproduce it on my end.
    I tested it with browsers like Chrome, IE11 and Edge and it doesn’t behave as what you have described.
    Can you try to flush out your browser cache? it might just be some caching issue.

    Best regards,
    Nikko

    in reply to: Avia Layout builder #1074933

    Hi campustalenti,

    Thanks, I have checked it and since you’re using 4.4.1, that option isn’t available since it was added in Enfold 4.5.2
    Please install and activate a plugin called Classic Editor, this plugin disables the new Gutenberg editor and replace it with the Classic Editor we used before WordPress 5.x
    Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Advanced layout builder not showing right #1074930

    Hi hegartpetersen,

    That option only shows in Enfold 4.5.2 and up.
    Try to install and activate a plugin called Classic Editor, this plugin disables the new Gutenberg editor and replace it with the Classic Editor we used before WordPress 5.x
    Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Fatal error on my website #1074926

    Hi Louise_Brace,

    I still can’t login using those credentials.
    Can you try this instead?

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    Your issue seems similar to this one: https://wordpress.org/support/topic/php-7-0-14-to-7-1-1-operator-not-supported-for-strings/

    Best regards,
    Nikko

    in reply to: enfold update #1074923

    Hi kvindenskraft,

    Glad that we could help you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 30 posts - 13,261 through 13,290 (of 25,536 total)