Hi Willem7904,

I apologize for the delayed response, however I see a lot of error 429 in the web console.
Here is an article that may help resolve the issue: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-429-too-many-requests-error/
Fixing this or atleast trying to find out the cause would likely to mess up your site, creating a staging site (basically a duplicate of your site placed in your subdomain) would likely be needed.
Here’s a link on how to create it: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi Catherine,

I see, thanks for giving us admin access.
I have added this css code in Quick CSS, located in Enfold > General Styling:

#top #custom_html-2 {
    margin-bottom: 0;
}

#top #custom_html-2 .avia-builder-el-2 {
    margin: 0;
}

#top #custom_html-2 .avia_ajax_form, 
#top #custom_html-2 .avia_ajax_form fieldset {
    margin-bottom: 0;
}

#top #custom_html-2 .avia-builder-el-2 .form_element {
    margin-bottom: 0;
}

#top #custom_html-2 .avia-builder-el-2 .form_element .text_input {
    padding-top: 6px;
    padding-bottom: 6px;
}

#top #custom_html-2 .avia-builder-el-2 .form_element .text_area {
    padding-top: 6px;
    padding-bottom: 6px;
    height: 40px;
}

#top #custom_html-2 .avia-builder-el-2 .form_element .button {
    border: 2px solid;
    padding-top: 7px;
    padding-bottom: 7px;
}

#top .av-custom-form-color .button {
    border: 2px solid;
    padding: 7px 12px;
}

It can still be compressed if we remove labels and use placeholders instead. Placeholders are text within the text field which is removed once you click over the text field.

Best regards,
Nikko

Hi mclweb,

I apologize for that, I forgot it’s a feature only available for Enfold 4.5.2 and up.
Try installing a plugin called Classic Editor and that should remove/hide the gutenberg editor and bring back the classic editor we used before WP 5.

Best regards,
Nikko

Hi brand,

You’re welcome :)

Best regards,
Nikko

Hi Austin,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi marketingnr1,

Glad that it’s resolved :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hey wealthyone,

Sorry about that and thanks for pointing out the last thread. :)
Add box-sizing: content-box; on the last code I gave, so it should look like:

.boxed #wrap_all {
    border-radius: 20px;
    border: 5px solid blue;
    overflow: hidden;
    margin: 20px auto;
    box-sizing: content-box;
}

then add this css code:

.boxed #wrap_all #header_meta {
    background-color: black;
    border-top-left-radius: 15px;
    border-top-right-radius: 15px;
}

Best regards,
Nikko

Hey mclweb,

Try to go to Enfold > Theme Options > Select Your Editor > Use WP Classic Editor, then check if it helps.

Best regards,
Nikko

Hi thanhcng,

Unfortunately we don’t have control over themeforest or accounts there.
Maybe their help center can help: https://help.market.envato.com/hc/en-us/categories/200211970
If that doesn’t help then I’m afraid the only way is to contact them here: https://help.market.envato.com/hc/en-us/requests/new

Best regards,
Nikko

Hi Willem7904,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Willem7904,

Try to go to Enfold > Theme Options > Select Your Editor > Use WP Classic Editor, then check if it helps.

Best regards,
Nikko

Hi TOM,

Is this fix going to be included in 4.5.6 ?
Yes, it will be included.

When is the planned release of 4.5.6?
There’s no ETA, but most likely it will be this month.

Best regards,
Nikko

Hi Smu88,

When I mentioned I uploaded the same image, I’m referring to the screenshot in private content.
Visually nothing is changed but the image url should be updated with the new one, but it’s not changing which means it’s affected by caching.

Best regards,
Nikko

Hi constantinfirescu,

No, Enfold doesn’t contain any malware, you can check logs to know why it crashed.
As for the refund, you can check for envato’s refund policy: https://themeforest.net/page/customer_refund_policy
You can post your refund request here: https://themeforest.net/refund_requests/new

Best regards,
Nikko

Hi Smu88,

What do you mean by destroying the startpage?
The only thing I made was to flush out the cache and try to replace the wine bottle image with exactly similar image which isn’t fetched.

Best regards,
Nikko