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Viewing 30 posts - 10,201 through 10,230 (of 25,536 total)
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  • in reply to: WooCommerce product review: Impossible to delete #1199491

    Hey bzumoberhaus,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Enfold and Embed Any Document #1199489

    Hey studiono,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: logo slider #1199488

    Hi Dogmut,

    Enfold doesn’t have that feature but you can check for plugins that does that, you can search for “logo carousel”.
    I tried to check out this one: https://wordpress.org/plugins/wp-logo-showcase-responsive-slider-slider/ and it seems to work great and responsive as well.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: There has been a critical error on your website. #1199475

    Hi idilturkmen,

    Can you give us temporary admin access on your site as well?
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Enfold Masonry Gallery entry content not showing #1199472

    Hi Patrick,

    It’s possible via Quick CSS.
    Can you give us a link to the page? so we can inspect on it and give you an accurate CSS code to use.

    Best regards,
    Nikko

    Hi bemodesign,

    Yes it won’t show up in Advanced Layout Editor mode and that is intentional.
    Page builders work like that, what you put in Advanced Layout Editor content is what will show in frontend, layout can change however Default Editor uses a pre-made layout.
    The only workaround this is to use an Image element to show the image and I suggest you still add a featured image because Blog page and some elements like blogposts and masonry uses featured image.
    I hope you find this helpful :)

    Best regards,
    Nikko

    in reply to: Icons missing #1199467

    Hi Konstlist16,

    What version of Enfold are you using? if you are using 4.6.3.1 then you need to update to the latest version to fix it.
    Make sure to have a backup first.

    Best regards,
    Nikko

    in reply to: video background does not work audio! #1199464

    Hi genovesefelice,

    Autoplay videos should be mute, major browsers such as Chrome and Firefox have already made policies for it, you can read these articles from them:
    https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
    https://hacks.mozilla.org/2019/02/firefox-66-to-block-automatically-playing-audible-video-and-audio/

    Best regards,
    Nikko

    in reply to: main-title entry-title h1 to h2 #1199460

    Hi Rafael,

    Can you give us a link to the page mentioned? so we can inspect and check which file it belonged to.

    Best regards,
    Nikko

    in reply to: Sidebar Flyout Menu Colour #1199453

    Hi smura21,

    I tried to check the sidebar flyout menu color but I see the link as white and background color red but I don’t see any pink color.
    Can you give us a screenshot on your end?

    Best regards,
    Nikko

    in reply to: Portfolio Template using shortcodes #1199013

    Hi paoluccimarketing,

    Thanks for giving us admin access.
    I was able to check the backend however if I go to Appearance > Editor > single-portfolio.php it’s empty.
    Can you give us ftp access? so we can try to do some modification, it seems like the color section breaks the layout in the footer.

    Best regards,
    Nikko

    Hi djarrow01,

    Please after this code:

    @media only screen and (max-width:767px) {

    add this code:

    .responsive #top #wrap_all #header .social_bookmarks, 
    .responsive #top #wrap_all #header .social_bookmarks li, 
    .responsive #top #wrap_all #header .social_bookmarks li a {
        height: 30px;
    }
    
    .responsive #top #wrap_all .main_menu .avia-menu .av-burger-menu-main, 
    .responsive #top #wrap_all .main_menu .avia-menu .av-burger-menu-main a {
        height: 80px !important;
        line-height: 80px !important;
    }

    Also a tip, you don’t need multiple

    @media only screen and (max-width:767px) {

    so for example instead of having this code (I used partial of the code above):

    @media only screen and (max-width: 767px){
      .responsive #top #header .social_bookmarks {
        display: block!important;
      }
    }
    
    @media only screen and (max-width:767px) {
      .responsive #top .logo {
        width: 100%;
        padding-top: 20px;
      }
    }

    you can write it like this:

    @media only screen and (max-width: 767px){
      .responsive #top #header .social_bookmarks {
        display: block!important;
      }
    
      .responsive #top .logo {
        width: 100%;
        padding-top: 20px;
      }
    }

    Hope this helps. :)

    Best regards,
    Nikko

    Hi rob,

    I will forward this to my colleagues who can understand German.

    Best regards,
    Nikko

    in reply to: Portfolio Template using shortcodes #1198645

    Hi paoluccimarketing,

    Thanks for giving us access.
    I can’t really give an answer why it’s different but can you try to wrap the Masonry instead inside a Content Layout element.
    Maybe that could fix it since it seems to be wrapping inside the same section as those 1/3 columns.

    Best regards,
    Nikko

    in reply to: grid column failure #1198643

    Hi newmesis,

    I fixed n3 by adding a closing div so it looks like this now:

    <div id= "#ind1"></div>

    If you check Timisoara 2 and Timisoara 3, the difference actually like this:
    Timisoara 2:

    <div id= "#ref1">Some text
    <div id= "#ref2">Some text

    Timisoara 3:

    <div id= "#ref1">Some text</div>
    <div id= "#ref2">Some text</div>

    Best regards,
    Nikko

    in reply to: Responsive grid four forth > two half #1198314

    Hi NorthcoastProject,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi Konstantin,

    Do this instead:
    1. Edit each Color section mentioned, then go to Advanced tab, click Developer Settings and in Custom CSS Class put section1 (this can be any name, for other sections you can put section2 or section3, etc) just keep in mind if you want to use the same styles (example max-height) you can use the same name.
    2. Remove the code I gave and replace it with:

    @media only screen and (max-width:480px) {
      /* SECTION 1 */
      #top #wrap_all .section1 {
        background-size: 400px !important;
      }
    
      .responsive #top #wrap_all .section1 .container {
        max-height: 220px;
      }
    
      /* SECTION 2 */
      #top #wrap_all .section2 {
        background-size: 420px !important;
      }
    
      .responsive #top #wrap_all .section2 .container {
        max-height: 240px;
      }
    }

    You can see the pattern in the code, just replace the background size and max height as needed. This should make it more flexible.

    I hope this helps.

    Best regards,
    Nikko

    in reply to: Responsive grid four forth > two half #1198311

    Hi NorthcoastProject,

    We’re glad that we could help. :)
    Just some tip that might help (most likely you already know this) but some people who struggle the same issue might not know who sees this thread
    The .home is page-specific and works only on the homepage, to make it global replace it with #top
    The #av_section_5 is also specific to a Color section, this can be removed to make it global, or use .avia-section so it only applies to all Color section.
    Hope this helps.

    Best regards,
    Nikko

    Hi rob,

    We apologize for the delayed response.
    I tried to look into Enfold if there should be anything that causes when it comes to sending email however I could not find any as enfold uses the default wp_mail used by WordPress which is only actually used if you use an Enfold Contact form.
    Also, I can’t seem to follow everything, since I can’t understand german language but maybe you can tell us only the important details like:
    – Where do you set GTC and revocation instructions? is it in Woocommerce > Settings > Germanized > edit Revocation Terms Generator? or somewhere else?
    – You mentioned it should be inserted as continuous text and not pdf attachment at the end of the email, is this set in Woocommerce > Settings > Emails > Order Confirmation (manage button)? if yes how do you insert it? is there some code like {order_number}? a screenshot with an English title would most likely help.
    – I looked at the text file and not really sure which one is showing the correct email and the incorrect email, is Widerruf.txt showing the correct content of the email? I tried to run diffchecker to compare the contents though I expected them to have similar content but the other one has some extra content with the revocation but the contents seems entirely different.

    Best regards,
    Nikko

    in reply to: Image optimization for photography website #1198300

    Hi Jaime,

    We apologize for the delayed response.
    The images seems to be coming from a CDN: https://secureservercdn.net/
    Can you try to disable it? if it’s not a plugin maybe it’s from your hosting provider.

    Best regards,
    Nikko

    in reply to: Full Height Column #1198298

    Hi jannnnnneke,

    We apologize for the delayed response.
    Can you give a screenshot of the issue or at least what you want to achieve?
    If I check the link you gave the semi-transparent menu header is above the content and pink background.

    Best regards,
    Nikko

    Hi Carolin,

    We apologize for the delayed response.
    Can you try to check it again?
    I have removed the 2 other sliders and made changes to Quick CSS.
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Responsive grid four forth > two half #1198280

    Hi NorthcoastProject,

    Can you post a screenshot which one you’re referring? there seems to be changes and the code I gave might not apply since it only applies to the 5th Color section.

    Best regards,
    Nikko

    Hi Powtin,

    Can you replace the code I gave above with this one:

    @media only screen and (max-width:480px) {
      .avia-section {
        background-size: 400px !important;
      }
    
      .responsive #top #wrap_all .av-minimum-height-75 .container {
        max-height: 220px;
      }
    }

    Best regards,
    Nikko

    in reply to: anyone know how to display most popular post in a page? #1197613

    Hi hanafi1234,

    We’re glad we could help :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

    Hi Carolin,

    We apologize for the delayed response.
    Thanks for the login credentials.
    I have modified the code in Quick CSS (organized the code and media queries and added new css codes).
    The slider is not stretched now same as your old homepage, also I would like to ask what’s the difference between the 3 full-width sliders? I think you only need to use 1 or maximum of 2 but it actually depends on the slider image that you are using.
    Can you try to check again if it looks much better now on desktop, iPad and mobile?

    Best regards,
    Nikko

    in reply to: mistery not https tags added to theme #1197574

    Hi xuamox,

    We apologize for the delay.
    Can you remove the code I gave and use this code instead:

    add_filter('avf_profile_head_tag', __return_false);

    Best regards,
    Nikko

    in reply to: anyone know how to display most popular post in a page? #1197573

    Hi hanafi1234,

    Use Masonry element (not Masonry Gallery) under Content Elements.
    Do the following setting in the Masonry:
    Content tab:
    – Select Entries (choose your category to display)
    Sorting:
    Order by: Comment Count
    Display Order: Descending Order
    Styling tab:
    – Masonry Settings
    Size Settings: Perfect Masonry
    Gap between elements: Large Gap
    – Columns (choose if it’s automatic or x number of columns)

    Hope this helps.

    Best regards,
    Nikko

    in reply to: Error in my homepage #1196375

    Hi LienM,

    We’re glad that we could help :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: social icons not showing #1196372

    Hi keyseven,

    No worries, we’re glad that we could help :)
    Let us know if you need further assistance or if we can close this thread.

    Best regards,
    Nikko

Viewing 30 posts - 10,201 through 10,230 (of 25,536 total)