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August 28, 2020 at 3:28 pm in reply to: Vimeo videos showing black box #1241609

Nikko
Inactive Moderator

Hi Steve,

I apologize for that, I have switched to the parent theme for about 5 seconds and quickly reverted to check when not logged in how it shows since I also checked using incognito mode, I didn’t notice there was a change and I deeply apologize for the mistake.
I tried to reproduce the issue on my local server with the same WordPress version and Enfold version (logged in and not) and didn’t show the same results even with the same privacy settings.
Can you create a staging site instead? where we can try to make changes without affecting your live site.
It’s basically just a clone to your live site, here’s a tutorial on how to do it: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

August 28, 2020 at 3:19 pm in reply to: Width of content #1241603

Nikko
Inactive Moderator

Hi dezineo,

Thanks for giving us admin access.
The reason why it’s not working was because there’s an invalid value (in private content) in the generated CSS, (the primary color in logo area, main content, alternate).
Now, it’s working properly.

Best regards,
Nikko

August 28, 2020 at 2:39 pm in reply to: Menu color #1241588

Nikko
Inactive Moderator

Hi Gaëlle,

We’re glad that we could help :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

August 28, 2020 at 2:37 pm in reply to: Enfold + Update = Fatal error (Need help) #1241586

Nikko
Inactive Moderator

Hi REMADesign,

Thanks for understanding :)
I’ll be closing this thread.
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

August 28, 2020 at 2:36 pm in reply to: Prevent Partner Logo Element from Changing on Mobile #1241585
Nikko
Inactive Moderator
Hi James Bowtine,

Please try adding this CSS code in Quick CSS, located in Enfold > General Styling:
```
@media only screen and (max-width:767px) {
  .responsive #top #wrap_all .slide-entry {
    width: 25% !important;
    clear: none !important;
  }
}
```
Hope it helps.

Best regards,
Nikko
August 28, 2020 at 2:30 pm in reply to: Contact 7 Dropdown text colour #1241584
Nikko
Inactive Moderator
Hi Brian,

I have checked your site and I don’t see the code appearing in the web inspector.
Can you try to flush out the cache? if you don’t have a caching plugin, please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
August 28, 2020 at 2:28 pm in reply to: Vimeo videos showing black box #1241583

Nikko
Inactive Moderator

Hi Steve,

Thanks, I tried the same thing on my end and didn’t get the same results as you.
Can you try to switch to PHP 7.3?

Best regards,
Nikko

August 28, 2020 at 1:20 pm in reply to: Enfold + Update = Fatal error (Need help) #1241570

Nikko
Inactive Moderator

Hi REMADesign,

You’re welcome.
To be honest I’m not sure how to make them work together at the moment since I’m not very familiar with the plugin.
It would take a lot of time fixing it and also tweaking for 3rd party plugins (except for major ones) are outside the scope of our support :(

Best regards,
Nikko

August 28, 2020 at 1:11 pm in reply to: bold text #1241569
Nikko
Inactive Moderator
Hi bencottrell,

After checking it properly, there’s one missing letter in the email address (private content).
The code you are looking for is this (found in Enfold > General Styling > Quick CSS):
```
.main_color p
{
font-weight:bold;
color:#000;
font-size:18px;
}
```
Just remove:
```
font-weight:bold;
```
Best regards,
Nikko
August 28, 2020 at 1:06 pm in reply to: Enfold + Update = Fatal error (Need help) #1241567

Nikko
Inactive Moderator

Hi REMADesign,

No worries :)
The problem is coming from the incompatibility between AliDropship Woo Plugin and Enfold.
You can see it working properly when the plugin is deactivated.

Best regards,
Nikko

August 28, 2020 at 12:56 pm in reply to: Vimeo videos showing black box #1241562

Nikko
Inactive Moderator

Hi Steve,

The link you gave won’t give access, it should look something like the link in private content.

Best regards,
Nikko

August 28, 2020 at 12:52 pm in reply to: My homepage is down due to failure – please help – Enfold & Layerslider #1241559

Nikko
Inactive Moderator

Hi Voldsgaard,

What PHP version are you using? can you try to switch to PHP 7.3?

Best regards,
Nikko

August 28, 2020 at 12:49 pm in reply to: Contact 7 Dropdown text colour #1241558
Nikko
Inactive Moderator
Hi Brian,

I see, try to use this code instead:
```
#top .main_color select {
    color: #465a64;
}
```
Best regards,
Nikko
August 28, 2020 at 12:15 pm in reply to: banner above header #1241551

Nikko
Inactive Moderator

Hi eyeqindia,

We’re glad to hear that :)
Thanks for your kind words and thanks for using Enfold.
Have a great weekend!

Best regards,
Nikko

August 28, 2020 at 7:50 am in reply to: My homepage is down due to failure – please help – Enfold & Layerslider #1241425

Nikko
Inactive Moderator

Hey Voldsgaard,

What version of Enfold are you using? Please update to the latest version of Enfold which is 4.7.6.3.
Since you can’t login in the dashboard, you would most likely need to update via FTP or cPanel, here’s how a link to our documentation for it: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Hope it helps.

Best regards,
Nikko

August 28, 2020 at 7:47 am in reply to: Possible bug; first entry in masonry posts displays 7px padding #1241423

Nikko
Inactive Moderator

Hi Sheila,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

August 28, 2020 at 7:02 am in reply to: banner above header #1241418
Nikko
Inactive Moderator
Hi Priyanka,

Thanks, the problem is in line 50-51
```
<head><meta charset="euc-jp">
" />
```
which I believe should be:
```
<head>
<meta charset="euc-jp" />
```
Best regards,
Nikko
August 28, 2020 at 6:58 am in reply to: Error with updating PHP from 7.0 tot 7.3. #1241417

Nikko
Inactive Moderator

Hi Jooster,

I understand. As for your question, if the child theme is activated, both functions.php of the child and parent theme will work. But if only the parent theme is activated, only functions.php of the parent theme is in effect. I hope it answers your question :)

Best regards,
Nikko

August 28, 2020 at 6:32 am in reply to: Enfold + Update = Fatal error (Need help) #1241408
Nikko
Inactive Moderator
Hi REMADesign,

The reason might be because of PHP 7.4.9 since it’s just recently released (Aug. 6, 2020) according to PHP.net so it might not be fully compatible with Enfold atm though some PHP 7.4.x versions (like 7.4.1 and 7.4.2) are fully compatible.

I have tried but it still didn’t work, after using either username or email, I got this:
```
406 Security Incident Detected
Your request was blocked. Please try again later.
```
Best regards,
Nikko
August 28, 2020 at 6:24 am in reply to: Avia Layout Not working #1241407

Nikko
Inactive Moderator

Hi dirt_diver,

By Admin Pages are you referring on Enfold Theme Options? if yes, I have checked it and it loads in 2-3 seconds on my end.
I think it’s pretty good loading time.

Best regards,
Nikko

August 28, 2020 at 6:15 am in reply to: banner above header #1241404

Nikko
Inactive Moderator

Hi Priyanka,

Can you put the whole code in https://pastebin.com/ and then give us the link here.
So we can inspect the code. Just put the link in private content if you don’t want to show it in public.

Best regards,
Nikko

August 28, 2020 at 6:12 am in reply to: Site is not editable. #1241403

Nikko
Inactive Moderator

Hi kilimnet,

The link I gave in private content shows the screenshot/image.
You can test this by opening your site in Google Chrome, go to the Dashboard.
Right click, select Inspect Element, click Network (tab) > XHR, then add a new post.
You should see admin-ajax.php with 403 Status, click on it then click Preview tab and you’ll see the same as in the screenshot.
I don’t have any access on your server and also not very familiar with IIS server, so I can only point the issue and most possible solution I know.

Best regards,
Nikko

August 28, 2020 at 6:06 am in reply to: bold text #1241402
Nikko
Inactive Moderator
Hi bencottrell,

I have tried the credentials you gave but it’s returning:
```
Unknown email address. Check again or try your username.
```
Please check.

Best regards,
Nikko
August 28, 2020 at 6:05 am in reply to: Can not display theme optiion menu in WordPress v.5.5 #1241401

Nikko
Inactive Moderator

Hi zambalee,

I have checked your site and it’s still using Enfold 4.5.7, the latest version is 4.7.6.3.

Best regards,
Nikko

August 28, 2020 at 5:59 am in reply to: Duplicator calling old site link #1241400

Nikko
Inactive Moderator

Hi rsetran,

I have tried the credentials you gave however it does not seems to work, please check.

Best regards,
Nikko

August 28, 2020 at 5:56 am in reply to: Width of content #1241398
Nikko
Inactive Moderator
Hi dezineo,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
August 28, 2020 at 4:31 am in reply to: Testimonial formatting on mobile #1241386

Nikko
Inactive Moderator

Hi laurastenhouse,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

August 28, 2020 at 4:28 am in reply to: Vimeo videos showing black box #1241384
Nikko
Inactive Moderator
Hey voodoosteve,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
August 28, 2020 at 4:26 am in reply to: Testimonial formatting on mobile #1241383

Nikko
Inactive Moderator

Hi laurastenhouse,

I don’t see the code I gave when trying to inspect your site.
If you have a caching plugin please flush it or if there’s a built-in internal caching provided by the server.
Or if you have Autoptimize plugin or any optimization/minification plugins, please flush it out as well.
If none works, please Disable CSS file merging and compression in Enfold > Performance.

Best regards,
Nikko

August 28, 2020 at 4:24 am in reply to: Duplicator calling old site link #1241382
Nikko
Inactive Moderator
Hey rsetran,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
Author

Posts

Viewing 30 posts - 8,641 through 8,670 (of 25,536 total)

← 1 2 3 … 288 289 290 … 850 851 852 →