Hi envato99,

Can you try to install this plugin: https://envato.com/market-plugin/ and see if it helps with updating.

If that’s not working then please do this method:

1. Login to ThemeForest and download the Enfold theme.
2. Right-click over the downloaded zip file and extract/unzip it.
3. It should generate a new folder, open it and look for the enfold folder
4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip)
5. Log in to WordPress as Admin and put the site in maintenance mode.
6. Go to Appearance > Themes.
7. Switch to a default WordPress Theme like TwentyTwenty and delete Enfold theme.
8. Click on the ADD NEW button.
9. Click on the UPLOAD THEME button.
10. Click BROWSE and choose enfold.zip file
11. Click the INSTALL NOW button

Best regards,
Nikko

Hi Courtney,

Just a tip, create a staging site where you test the updates first and check before doing it on a live site.
Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi Miki,

You’re welcome :)
I have added this code in your child theme’s functions.php:

function enfold_title_args( $args, $id ) {
	$args['title'] = 'Blog';
	return $args;
}

add_filter( 'avf_title_args', 'enfold_title_args', 10, 2 );

Best regards,
Nikko

Hi Marcel,

Thanks for giving us admin access as well as the video.
I have checked it and experienced the same slow response time.
I checked Media in the dashboard and it seems some images (most likely new ones) are empty, however, there’s nothing in the updating of theme that should remove any images as it’s only replacing the enfold folder.
I checked it further but experienced the database was down, maybe it was overloaded or needs some repair.
Here’s an article that may help: https://www.thoughtco.com/repairing-mysql-database-with-phpmyadmin-2693966
Screenshot of the issue in private content.

Best regards,
Nikko

Hi Miki,

Thanks for pointing it out. It is changed to h1 tag because of this article: https://yoast.com/how-to-use-headings-on-your-site/
However, since the h1 in Advanced Styling is set, it overrides the default style.
I added this CSS code to fix it.

#top #wrap_all .all_colors h1.main-title.entry-title {
    font-size: 16px;
}

As for the word itself, would you prefer to use Blog or the title?

Best regards,
Nikko

Hi rachelryerson,

I apologize for that, please do the following (make sure to have a backup first):

1. Login to ThemeForest and download the Enfold theme.
2. Right-click over the downloaded zip file and extract/unzip it.
3. It should generate a new folder, open it and look for the enfold folder
4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip)
5. Log in to WordPress as and Admin.
6. Install and activate this plugin: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
7. Go to Appearance > Themes.
8. Click on the ADD NEW button.
9. Click on the UPLOAD THEME button.
10. Click BROWSE and choose enfold.zip file
11. Click the INSTALL NOW button

Best regards,
Nikko

Hi James,

Please do the following (make sure to have a backup first):

1. Login to ThemeForest and download the Enfold theme.
2. Right-click over the downloaded zip file and extract/unzip it.
3. It should generate a new folder, open it and look for the enfold folder
4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip)
5. Log in to WordPress as and Admin.
6. Install and activate this plugin: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
7. Go to Appearance > Themes.
8. Click on the ADD NEW button.
9. Click on the UPLOAD THEME button.
10. Click BROWSE and choose enfold.zip file
11. Click the INSTALL NOW button

Best regards,
Nikko

Hi vanherel,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey Jonas,

It’s possible however the tweak however it will take some time to do which is outside the scope of our support
Also it’s not scalable since you’ll need to change the left margin every time you add a menu item.
To add, the hr tag I would suggest using javascript to inject it.
Then override the CSS properties of menu based on the codepen example.

Best regards,
Nikko

Hey premiumpsu,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey dynamicdesignsnw,

I tried the credentials you gave however it doesn’t work, please check.
Can you try to clear the browser cache? or try a different browser or use incognito mode in Chrome?

Best regards,
Nikko

Hi vanherel,

Please try to clear the browser cache, the old js files are just fetched that’s causing the issue.

Best regards,
Nikko

Hey MartinA78,

Thanks for giving us admin access.
I tried adding some dots in the text block inside the 3/4 column, it worked properly (I have removed it afterwards).
Can you give us some instructions regarding it? since we don’t want to mess up your page.

Best regards,
Nikko

Hey sunvalleyskiclub,

Thanks for giving us admin access.
Based on your description I believe you’re server uses built-in internal caching, if you have access to cPanel try to check it out there if there some settings to turn it off temporarily since caching improves performance and speed of your site but during development when it’s turned on it’s annoying since changes doesn’t take effect immediately.
Sometimes the changes take effect but it’s not consistent. Aside from that I could suggest when using Chrome browser press ctrl + f5 when you refresh since it forces the browser to fetch new styles or scripts since browser also caches these files.

Best regards,
Nikko

Hey tsays,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko