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Viewing 12 posts - 61 through 72 (of 72 total)
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  • June 7, 2016 at 12:21 pm in reply to: White Bar across homepage on iPhone #643995
    NeilJC

    Hi Andy,

    We have tested it on several mobile devices and they all display the same issue I am afraid.

    I cannot see it on a PC and therefore cannot fix it.

    View post on imgur.com

    Can you delete the image from imgur when you have seen it please?

    Thank you
    Neil

    June 6, 2016 at 10:21 am in reply to: White Bar across homepage on iPhone #643384
    NeilJC

    Hi Rikard,

    Thank you for replying. Upon further testing, we see the thick white bar on the home page on all mobile devices (iOS and Android) but cannot see it on a PC or Laptop.

    Login details below..

    Regards
    Neil

    September 28, 2015 at 4:56 pm in reply to: Insert a black square or black circle #510267
    NeilJC

    Hi Rikard,

    Thank you – that solved the ‘centering’ issue :)

    I have to replace the ‘checks’ with a circle – can you tell me how to do this using quick css please?

    Also, our customer is saying that the website in general is too ‘spacey’ – is it possible to squeeze the elements closer together (vertically) please?

    Thank you
    Neil

    September 27, 2015 at 8:08 pm in reply to: Insert a black square or black circle #509741
    NeilJC

    Hi Elliott,

    I’ve decided to use a workaround. My original plan was to add code to an Excel spreadsheet and then paste into Enfold as a table as below (private). The symbols I wanted were Squares, Circles and Rectangles but just could not work it out.

    I have now inserted a ‘check’ to show sizes available and this seems to work OK?

    All I need now is the css code to center all text both vertically (vertical-align:middle) and horizontally (text-align:center) for each cell in the table, so I ca add to the custom css area in enfold.

    I will be creating several tables for different products – will I need different css for each table?

    Thanks for your help
    Neil

    June 8, 2015 at 10:48 am in reply to: Autoplay Video #455940
    NeilJC

    Perfect :)

    Thank you very much

    Neil

    June 8, 2015 at 10:40 am in reply to: Autoplay Video #455923
    NeilJC

    Hi Josue,

    Well. that is very strange? Tried a different PC and I still get the grey background?

    One question – how can I remove the controls bar when scrolling over the video please?

    Thank you

    Neil

    June 6, 2015 at 12:32 pm in reply to: Autoplay Video #455456
    NeilJC

    Hi Ismael,

    We are using Chrome and IE and in both browsers we see this; http://mouse.uk.com/enfolderase.JPG

    Do you see the same?

    In order to fix this problem we either need to use the SWFPut Element and stop the Enfold Element overlaying the plugin, or set the .webm or .ogv video as default in the Enfold Element so it does not display the .mp4 video. The grey box only appears on the .mp4 format which is automatically set as default and cannot be changed?

    I do not know how to do that?

    Thanks

    Neil

    June 6, 2015 at 11:51 am in reply to: Autoplay Video #455441
    NeilJC

    Hi Ismael,

    I am aware of the iOS compatibility which is why I have uploaded the .mp4 file as well as the other formats. My issue is that the Enfold Element makes the .mp4 file default if it is available, and applies a gray background to it.

    Where do I place the #fffdff code as I cannot see, using Google Inspect Element how to change the css?

    Thank you

    Neil

    June 5, 2015 at 10:26 am in reply to: Autoplay Video #455031
    NeilJC

    Hi Josue,

    Here is a temporary link showing both Enfold and SWFPut Elements. They are both using the same video (.mp4, .ogv, .webm)

    http://mouse.uk.com/temp/

    Although SWFPut Element is displaying correctly, it is being overlayed by Enfold Element and will not autostart unless the viewer clicks on it.

    I hope this helps

    Thanks
    Neil

    June 4, 2015 at 11:50 pm in reply to: Autoplay Video #454807
    NeilJC

    Hi Josue,

    That is the problem though?

    We would rather use the Enfold Element but it defaults to the .mp4 video and applies a gray background – this is incorrect. If we could set a the .ogv or the .webm video as default, that would be great. This will then allow mobile devices to play the .mp4 file. For interest, if we only upload the .ogv & .webm files, they display with a white background – this is correct however, without the .mp4 file, it will not play on mobile devices.

    If we use a different video plugin – the .mp4 displays with a white background – this is correct. We are already loading the .mp4, .webm & .ogv videos in the same location.

    I hope this makes sense?

    Neil

    June 4, 2015 at 11:16 am in reply to: Autoplay Video #454362
    NeilJC

    Hi Josue,

    We want to display a little video automatically on these pages http://www.mouse.uk.com/contact & http://www.mouse.uk.com/support

    We have added 3 versions to cover compatibility for most devices, .webm, .ogv and .mp4. When we used the ‘Enfold’ media option, it defaulted to .mp4 and added a grey background instead of white, so we had to look for an alternative plugin to enable us to set .webm to default and only show .mp4 on mobile devices.

    What is happening now (we are assured by the plugin developers) is the Enfold media player is interfering with the SWFPut Video plugin and preventing it to autostart.

    Their comments are this;
    I can see that the theme is trying to overlay another element with its own controls, which obviously it should not. (Found with Konqueror on Linux).

    Commenting the functions.php code did not work I am afraid.

    Thanks
    Neil

    April 28, 2015 at 3:14 pm in reply to: Align Sidebar to left #436080
    NeilJC

    Hi Yigit,

    Perfect – thank you :)

    Whilst I am on a roll – how can I reduce the spacing above and below the widgets please? http://mouse.uk.com/new/store/

    Thanks again

    Neil

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