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Hi I have the same problem with this website : loralisbouvier.com
And when I put on mute, si the video appears in safari, if not, only in chrome and firefox…
That’s a big issue Kreisi would you solve thi sissue cause I see a lot of post about it from years…
Thank you
@Ismael thank you it did work, and each element I did forgot to close even models were creating this bug. Thank you very much.
@Vinay I did the test with editor of the default theme WP and it does work properly.
Hi @Vinay,
We have still the issue even all plugins disabled.
And now I have the issue even on simple text page like CGV not only on levelstructure pages (build with models)
Really this is very painful for my timing and business.
Could you please make an effort and ask some additionnal help perhaps with and expert?
When you say : ” if the text editor works fine with the default WordPress theme ” what do u mean? I should deactivate or uninstall the enfold theme?
But what will become my data and configuration?
Looking forward to read you.
Thanks@Vinay did you get the information please? Could you help?
Thank you @Vinay
I send you details in private mode for FTP Access thank you again for your help.
Hi @Vinay,
Sorry now you have admin rights, I have allready my IT guy who tried several time to solve this issue.
And we did all we could with your recommandation : Upgrade PHP7 + replace WP enfold theme with FTP
Now we let you study this case and I wish solve it, because I had a new version of my site to put online, and I am blocked for my business.
Again thank you for your help,
Regards,
MonaHi @Vinay thank you for all these information.
We did the test : 1) renew the theme folder directly with FTM 2) switch on PHP7
But the bug is remaining… It continues, you can do the test I did put the login and pass in private mode
I have created for you an account on my WP and put you information there.
Can you take a look at it please?
Thanks.
Mona.
Thank you @Vinay please are you sure that it will not destroy the site? :)
Hi @Victoria,
Thank you for helping me because I have an emergency : I must finish my website and publish it in 3 days for business agenda.
I can as you did make a new text. But if you save it, and go back it disapears, so how change my text in a long page?
If you look theses screenshots it shows: http://monaleprince.com/bugs/And I have the problem on a simple text page : http://monaleprince.com/cgv
Or other page made based on models is complex page : http://monaleprince.com/level1 << this is my sale page and it’s very important that it worksThank you for your help
Hi @Victoria
I was suprised no one did respond.
I am also surprised from your post, I already did post a link with all the explanations and also some screenshots.
What can I do more ? Is that a jock?@Rikard please could you help ??? :(
@Vinay please could you help I have a big update to do on my website and I am totally blocked
You can see the bugs here >>> http://monaleprince.com/bugs/
I did’nt find how to add pictures to this post@Vinay thank you I did the update of the theme and the issue si still remaining…
Please could you help I did also already deactivated all plugins…Hi there,
First of all thank you for the fantastic and great job you do ☺️ I Love Nefold it had changed my life.
I have the same issue on my website. Since weeks…
Here is my domain, and for example the page : http://www.monaleprince.com/cgv
And that’s the first time I open a ticket on support so I don’t know how it works…
I did desactivated all plugins now to test if it keeps the text… Let u know.
I can give you access of course,
You can email me on : (Email address hidden if logged out)
Thank you.Hi Victoria and the Enfold team ☺️
First of all thank you for this mervelous theme you have created.
I have a big issue I am trying to solve since days and it makes me loose a lot of time.
When I create a “template” or ” model” ( I am not sure of the name in english cause I have it in french so I call it template) and then I try to build a new page using several template, if I change one of them in this new page, all the others bloc made by templates disapear !!!it is like i have to work on them seperatly and then create a page and import each template which will be part of my new page. But if I want to change one of the bloc verything dispaear…
Could you help please? Thank you a lot 🙏
And have done this test page http://www.ethicall.fr/testvideo/ where I put both video and a picture…
But not sure it will work.
For example for mobile, we have this = ” data-mobile-img” and it enables to show a picture instead of the Youtube link and I wan to do the same put some picture behind the youtube like. It should be possible.
And you would be nice to answer my first question also how to put a picture on my profile in this forum?
Hi,
Really this is totally blocking me can’t you help please?????!!! :(
I already have tried different format. I am just asking to help me to put a picture in addition of the movie as it is for mobile…
Please I am too much late now help me …
Other information : when I try to put the movie in my own server directory like : http://www.ethicall.fr/wp-content/themes/enfold/movies/ethicAll_Happy_Consultant.mov
And I try to integrate this url into the Slider Full Screen it does’nt work even for me ! :(Please help I have an important demo to do and I have chosen your theme particularly for this movie feature. :D
HI Ismail,
Thank you for your help ! :) I have tried the tiny URL and it gives something like http://tinyurl.com/nv5egej
It does’nt even work for me when I put it in the template.My question is what is the code to put by default a picture when the movie can not be read?
Like this site they do it : http://www.devoteam.fr ? My client which has the proxy in a big and corporate firm, does not see the movie, but at least he sees a picture of the 3 people. How can I do it?
Thanks for your help.
