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Viewing 30 posts - 1 through 30 (of 41 total)
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  • in reply to: Nelson Plastics #1188913

    Hi Yigit,
    Thanks for the email.
    I understand you feel threatened. That was my intention.
    I just want this issue to be resolved. I have not seen any indication that we are anywhere near it.
    Please understand that there are other Theme Designers who go a long way to find the issue and fix it, not offering theories on what may have caused.
    the issue.
    I do not have much time left. My customer will walk out on me if the issue is not fixed in the next day or two.
    Good luck!
    Mohan

    in reply to: Nelson Plastics #1188703

    Hi,
    Please see my comments on Themeforest:
    ENFOLD – POOR OR NON-EXISTENT SUPPORT
    I am a Level 4 Collector in Themeforest. I have been with Themeforest for 7 years. I am an experienced web developer with over 150 websites.
    I had four copies of Enfold. I have not used any as I did not find the design attractive enough. I purchased a fifth copy recently to get support for a recently built website.
    I am truly disappointed with the poor quality of support. The support technician(s) do not read the ticket nor do they make an honest attempt to understand what the issue is. They are very happy to throw the blame on anything other than the theme itself.
    After a week of going back and forth, I am at my wit’s end. I am at a stage where I will have to dump the theme and re-develop the website with a decent theme – at my cost.
    If you are thinking of buying the theme, please consider and ask some hard questions about the quality of support. It would be in your interest.
    Mohan
    This will continue till my issue is sorted out.

    in reply to: Nelson Plastics #1188700

    Hi Yigit,
    Please read my post. It is reproduced here.
    I have disabled both the cache plugins after deleting the cache. I have also deleted browser cache and tried the gallery pages. The problem has not gone away.
    I am providing a link to the screenshots here – https://www.dropbox.com/sh/9479ouqr3x1le0o/AAA6ceXMn3sFuNu9JSwtrClMa?dl=0
    Safari is not the world standard for browsers. Just checking Safari alone is not sufficient.
    I would have appreciated if you had actually had a look at the uploaded screenshots and found that they are from Chrome and FF. Are you saying that the theme is only Safari-compliant?
    Please test it in ALL the browsers including FireFox and Chrome. The opacity issue is still there in Firefox and Chrome in macbooks and windows laptops.
    I have deactivated ALL the plugins and tried the four gallery pages. The issus is still there.
    Yigit, I want you to hand over the issue to the second level, if there is one.
    All my future posts will be found in Themeforest Comments section.
    Lastly, you have not even addressed the issue where, after updating, the updated pages show up correctly in an iphone but not on a macbook. I have sent you the screenshots through dropBox.
    Mohan

    in reply to: Nelson Plastics #1188652

    Hi,
    Thanks for adding the css. I do not know how this can help anything.
    There are two issues. I reproduce them below:
    1. When a page or gallery is updated with new images, the new images seem to display on the iPhone but not the larger screens. Please see enclosed screenshots. The link is here – https://www.dropbox.com/sh/9479ouqr3x1le0o/AAA6ceXMn3sFuNu9JSwtrClMa?dl=0
    2. The Gallery pages are seen with a white transluscent shade. Please see screenshots.
    I am providing the credentials for the website again under private content.
    No one seems to have look at the complaint in totality.
    I have disabled both the cache plugins after deleting the cache. I have also deleted browser cache and tried the gallery pages. The problem has not gone away.
    I am extremely dissatisfied with the quality of support. The idea of support seems to do something and push back on the issue rather than providing a solution. I will be posting this on the themeforest comments section every 24 hours until this issue is solved.
    PLEASE TAKE THIS ISSUE SERIOUSLY. I AM NOT KIDDING.
    PLEASE READ THE TICKET COMPLETELY AS WELL AS THE HISTORY. YOUR JOB IS TO PROVIDE A FIX – NOT UNHELPFUL EXPLANATIONS!
    I am providing a link to the screenshots here – https://www.dropbox.com/sh/9479ouqr3x1le0o/AAA6ceXMn3sFuNu9JSwtrClMa?dl=0

    Mohan

    in reply to: Nelson Plastics #1188342

    Hey guys!
    I am still waiting for a response that will fix my issue.
    I cannot wait forever.
    Please get this issue fixed.
    Mohan

    in reply to: Nelson Plastics #1187899

    Hi Rikard,
    Thanks for the reply. This white-screen is not a recent issue. It has been there for over 6 months. I have not delete any css or .js files. I purchased a new copy of Enfold, just to get continued support. I am only using one copy, although I am using only one copy.
    I re-iterate the issues.
    1. When a page or gallery is updated with new images, the new images seem to to display on the iPhone but not the larger screens. Please see enclosed screenshots. The link is here – https://www.dropbox.com/sh/9479ouqr3x1le0o/AAA6ceXMn3sFuNu9JSwtrClMa?dl=0
    2. The Gallery pages are seen with a white transluscent shade. Please see screenshots.
    I am providing the credentials for the website again under private content.

    Please treat this as urgent.
    Thanks,
    Mohan

    in reply to: Nelson Plastics #1187158

    Hi,
    Thanks for the help.
    I have updated the theme to the latest – 4.7.3.
    The https://www.nelsonplastics.co.nz/cabinets/ page still displays a white layer for a long time on my macbook, even though it looks fine on iphones.
    Please see the screenshot. I have flushed the cache and have tried it with different browsers.
    DropBox link for screenshots – https://www.dropbox.com/s/jt1poorekwesj9x/Screenshot%202020-02-24%2012.53.42.png?dl=0
    Thanks in advance,
    Mohan

    in reply to: Lancewood Gallery #1075258

    Hi Victoria,
    Thanks for the message. The page is http://www.lancewood.co.nz/gallery/
    There is a largish gap between the fourth and the fifth image from top,
    I think all I need is a css to cure it.

    in reply to: Lancewood Gallery #1065211

    Thanks, Nikko. I appreciate the help.

    in reply to: Attention: Kreisi #365599

    Hi Kreisi,
    Thanks for the email.
    It would have been brilliant if the support staff had mentioned it in the first place. The issue would have been sorted out a long while ago.
    It took me some time which one is supported and which is not. This was a waste of time.
    Cheers
    Mohan

    in reply to: Metspin – Fusion Biolder – Services page #365174

    Look, there is something essentially wrong with the template.
    First of all, I am using Fusion Builder. It will be helpful if you can tell me what third party plugin I am using.
    I started a new page with the following elements.
    Full-width Container – image frame. That works ok.
    Full Width Container – two 1/2 elements. It seems to work ok.
    Full with Container – with a separator
    Full Width Container – Ac Section Separator followed by Text Block
    Full Width Container – with three 1/3 sections.
    The result is unchanged.
    THIS IS MY LAST POSTING. IF THE ISSUE IS NOT SORTED OUT I AM PLANNING TO EXIT THIS TEMPLATE, LEAVE MY REMARKS IN THEMEFOREST COMMENTS SECTION AND LOOK FOR A BETTER THEME AND BETTER SUPPORT
    I am really unhappy with the support.
    Mohan
    PLEASE PASS MY COMMENTS TO KREISI

    in reply to: Metspin – Fusion Biolder – Services page #364971

    Hi Elliott,
    Yes, I did that. Two of them. But the result is the same.
    M

    in reply to: GTB – A General Concern #361329

    Hi Kreisi,
    Thanks for the reply. I understand this may be a one-off issue.
    You have restored my confidence in WordPress and particularly Enfold.
    Just bought a copy of Replete. Itching to put it to use for a large eCommerce website.
    Cheers
    Mohan

    in reply to: GTB – Blank page #352711

    Hi Yigit,
    Thank you for your help. I re-named all the plugins and then I could log in. When I renamed each one back to the original one by one and when all of them were renamed, the blank page issue vanished.
    I also went and increased the memory limit to 128 MB.
    The good news is the blank-page issue has been sorted out.
    The bad news is, I am no wiser to what caused this.
    I would appreciate if you can let me know what the possible issue was so I can act quickly in the future. That will increase my confidence in the theme and would make me consider it for future sites.
    Regards
    Mohan

    in reply to: Metspin – Fusion Builder – Contact page #350542

    Hi Yigit,
    Thanks for the help.
    Mohan

    in reply to: GTB – Banner is misbehaving #346143

    Yigit,
    I have done that. This is not what I expected.
    I want the header to look like – http://182.160.153.36/~kx83j3k9sk4
    I now have a site that looks like – http://www.gtb.co.nz
    Can you provide a solution?
    Thanks
    Mohan

    in reply to: GTB – Banner is misbehaving #346079

    Hi Yigit,
    I placed the following css code
    .logo img, #header_main .container {height:95px !important;}
    .logo img, #header_main .container { height: 150px; max-height: 150px !important; width: 100%; }
    .logo img, #header_main .container { height: 95px !important;}

    Getting better, but not what I wanted.
    Please help.
    Mohan

    in reply to: GTB – Banner is misbehaving #346063

    Hi Yigit,
    I have placed the above code in General>Css.
    #header_main .container {background: transparent;}
    There is no change.
    I need to reproduce the target site gtb.co.nz the same as the source site – http://182.160.153.36/~kx83j3k9sk4
    Any ideas?
    Mohan

    in reply to: Pacific – Advanced Layout Editor malfunctioning #346059

    Thank you Elliott. That was brilliant.
    Cheers
    Mohan

    in reply to: GTB – Banner is misbehaving #345751

    Hi Elliott,
    Thanks for the reply.
    I removed the css entry. The blue background has gone in both the teo pages. Thank you.
    Can you please look at the header issue?
    Thanks
    Mohan

    in reply to: Pacific – Advanced Layout Editor malfunctioning #345641

    Hi Yigit,
    I am a wordpress developer and have over 80 templates from Themeforest alone. I usually get good support for Enfold but I am unhappy that this issue has lingered so long without a resolution.
    There are only three plugins active – came with the template – Ajax Portfolio, Contact Form 7 and Revolution Slider.
    I have deactivated ALL pugins. The issue remains. If I try to add a new page. Same result. I have placed the debug code in the functions.php. No help.
    Is there something I can do persuade you to have a look at the website? You have admin access.
    Cheers
    Mohan

    in reply to: Directory Error – GTB #344714

    Hi Ismael,
    Thanks for the email.
    What happens when the template is upgraded?
    Cheers
    Mohan

    in reply to: Pacific – Advanced Layout Editor malfunctioning #341881

    Hi Ismael,
    Please forget about Visual Composer.
    Please go to About Us.
    The Avia Layout Builder is malfunctioning.
    I am unable to use it. It just showing an arrow going round and round.
    I am unable to edit anything in the page.
    I am able to add any element.
    I am unable to view any elements in the page.http://182.160.153.36/~wosld0dl9jufj/wp-admin/post.php?post=1971&action=edit
    Got it?
    All I need to do is remobe two word from the page – if I can edit it.
    Cheers
    M

    in reply to: Pacific – Advanced Layout Editor malfunctioning #340831

    Hi,
    I was trying to upgrade Visual Composer. Is there an easy way to upgrade it without going through hoops?
    Cheers
    M

    in reply to: Pacific – Advanced Layout Editor malfunctioning #340829

    Hi Yigit,
    Thanks for the message.
    I have upgraded to Version 3.0.2. I have de-activated ALL plugins. The result is the same. I tried to create a new page – the resulkt is the same.
    I have now activated the following – as they are required.
    – Ajax Portfolio
    – Revolutiion Slider
    – WPBakery Visual Composer

    You have access. All I need to do is to remove “About Us” just under ‘Premium Quality Work’ in the page http://182.160.153.36/~wosld0dl9jufj/about-us/
    Cheers
    M

    in reply to: GTB – Header font size and colort #335889

    Hi Arvish,
    Thanks for the help.
    Mohan

    in reply to: GTB – Header font size and colort #334171

    Hi Ismael,
    Thanks for the message.
    I should have provided a link.
    It is – http://182.160.153.36/~kx83j3k9sk4
    Cheers
    M

    in reply to: GTB – Squashed banner #334114

    Please respond. Thank you.
    M

    in reply to: GTB – Sidebar widget title – text transform – none #330695
    This reply has been marked as private.
    in reply to: GTB – Log- centered and 1200 width #330691

    Hi Ismael,
    Thanks. Worked perfectly.
    Mohan

Viewing 30 posts - 1 through 30 (of 41 total)