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Viewing 30 posts - 27,091 through 27,120 (of 34,981 total)
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  • in reply to: Enfold 2017 Demo Import: Site doesn't look like Demo #967588

    Hi,
    I was able to login to your WordPress site, but I was not able to login via FTP, please check.
    I notice that you have started creating you site, do you still wish for a manual install of a demo?
    I see that you understand that in doing so you will lose all content and settings.
    I also see that you asked for the standard demo but please note that this demo doesn’t include all of the demo images that are in the version you see online, perhaps you would be interested in the 2017 Demo which does include all of the demo images?
    Please let us know your choice and check your ftp password.

    Best regards,
    Mike

    in reply to: bunch of featured Image copyright text issues #967585

    Hi,
    I wanted to give you a update, the dev team is working on it, and has come up with one fix, but after testing it showed to need a little more work.
    We hope to have a solution for you soon, thanks for your patience.

    Best regards,
    Mike

    in reply to: Search results are missing #967155

    Hi,
    I took a look at your page, but only saw the text once as the heading. Please see screenshot in Private Content area.
    While it could be hidden with:

    .entry-content-header {
    display:none !important;
    }

    I’m not sure if you want to hide it for every page or just this one.

    Best regards,
    Mike

    in reply to: Lightbox not working on Easy Slider image #967144

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: General question: do demo imports modify theme files? #967136

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Vimeo Video Backgrounds no longer work #966962

    Hi,
    To confirm if the Vimeo links work, please open a new video element and copy the example link:
    2018-06-04_232513
    2018-06-04_232631
    Also please try updating to v4.4.1 which came out today and has many bug fixs.
    If you continue to have issues, please include a admin login in the private content area so we can take a closer look.
    Please remember to clear your browser cache and any site cache plugins.

    Best regards,
    Mike

    in reply to: Help with portfolio image display #966953

    Hi,
    I can understand your situation, and I’m sorry to hear this has been on going.
    Would you say that on a day-to-day basis the site has been running well and Katie has been able to post and make changes on her own?
    Typically it seems the issues come from updating WordPress, plugins & themes.
    I would recommend creating a staging site, this is typically offered though your webhost as a option in the cPanel and takes one click.
    2018-04-29_082202
    2018-04-29_082329
    this would allow any future updates to be tested on a non-critical site first, should an error occur we can help resolve it without Katie’s site being down.
    Then along with this, blocking automatic updates on her live site will keep from having any surprises. This plugin seems to be highly rated for this job: Disable All WordPress Updates
    I just tested it on my localhost site, with no errors, and it also removed the update nags that might lure Katie into clicking on a update.

    On the most part, once your site is running well it is not necessary to update the plugins and theme every time a new version comes out. Unless you want to take advantage of new features, or if there was a bug that has been fixed.
    You could plan to review the theme change logs every 6 months to see if updating makes since, and then test first on the staging site.
    The WordPress core updates are recommend because they typically contain security patches, but testing them first on a staging site could save you both a lot of headaches.
    I hope this makes since, and will make your site easier to manage.
    I’m also glad to hear that we have been helpful, and we thank you for choosing Enfold.

    Best regards,
    Mike

    in reply to: General question: do demo imports modify theme files? #966945

    Hi,
    Good news!
    I just updated to v4.4.1 and the issue has been fixed
    2018-06-04_215615
    Unless there is anything else we can assist with, shall we close this then?

    Best regards,
    Mike

    in reply to: General question: do demo imports modify theme files? #966943

    Hi,
    I will do, glad Ismael was able to help you, shall we close this then?

    Best regards,
    Mike

    in reply to: Unable to update theme #966942

    Hi,
    Please include your webhost login in the Private Content area, and we will try.

    Best regards,
    Mike

    Hi,
    I see, try line 276, right above:

                // echo the post content
                echo $content_output;

    Best regards,
    Mike

    Hi,
    If I understand correctly, you updated the shortcodes.js in your child theme and this didn’t solve after clearing your browser cache and any cache plugin?
    In this case deleting the enfold theme folder (parent theme) and uploading a new copy of it would be a good idea.

    Best regards,
    Mike

    in reply to: Momondo #966498

    Hi,
    Sorry, guess I read it too quick
    2018-06-04_074033

    Best regards,
    Mike

    in reply to: Unable to update theme #966471

    Hi,
    When you log into your webhost there should be a “manage” button or “cPanel” button, what company do you use for your webhosting? Godaddy, Strato, WP Engine?
    Here’s what my webhost looks like when I login:
    2018-06-04_055703

    Best regards,
    Mike

    in reply to: General question: do demo imports modify theme files? #966467

    Hi,
    Perhaps it’s a language issue, but both blog styles work, this should help you choose.
    2018-06-04_054416
    2018-06-04_054036

    Best regards,
    Mike

    in reply to: Help with portfolio image display #966451

    Hi,
    Thank you for the login, I renamed your old “header.php” to “header.php.old” then I examined it for custom code and found:

    <?php if ( is_page('Success!') ) { ?>
       <script type="text/javascript">
          window.setInterval(customRedirect, 10000);
          function customRedirect() {
             window.location = "/";
          }
       </script>
    <?php }; ?>

    so I added this to your new “header.php”
    I then tested you site portfolio images to ensure they open in lightbox, all seems fine.
    Please check your site.

    Best regards,
    Mike

    in reply to: page builder, save issue #966416

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: H1 is forced uppercase #966414

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hey Gaso,
    You could add the ecver=2 attribut for yourtube videos, it is responsible for getting rid of advertising on pause videos.
    Read More Here
    Working Example (Thanks to @Guenni007)

    Best regards,
    Mike

    in reply to: Momondo #966235

    Hi,
    Please try the jQuery Updater plugin, according to the page it has the option to choose a specific jQuery version.

    Best regards,
    Mike

    in reply to: Unable to update theme #966230

    Hi,
    I’m surprised they said they couldn’t do it. Try using the “File Manager” in your cPanel, here’s a how to guide

    Best regards,
    Mike

    in reply to: Help with portfolio image display #966228

    Hi,
    You would get a FTP login from your webhost, perhaps sharing your cPanel login would be easier, this would be your webhost login.
    Be sure to put it in the Private Content area.

    Best regards,
    Mike

    in reply to: bunch of featured Image copyright text issues #966201

    Hi,
    For the ones that are “two liners” listed above, this is because the total text is too long for the space, and because HTML won’t brake a link it brakes at the space before the link. To demonstrate I made the text very small with this code: “font-size: 9px;” and there was no second line:
    2018-06-03_125031
    Would you like the text small, or leave as is?

    I’m going to ask for some help with the copyright links in the “Post Nav”
    thanks for your patience.

    Best regards,
    Mike

    in reply to: Help with portfolio image display #966183

    Hi,
    Since you had the error that says you need to use FTP, please include ftp access in the Private Content area, or cPanel access in the Private Content area.

    Best regards,
    Mike

    in reply to: page builder, save issue #966182

    Hi,
    Strange, I tested all of your other pages and the “home” is the only page this happens on, until I cloned your “home” to “home 2”, now it happens on that page too.
    Do you find it only happens on this page?

    Best regards,
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: bunch of featured Image copyright text issues #966161

    Hey alarian_ger,
    1: I took a look at many of your blog post pages but couldn’t find one where the copyright text was not showing, is it always the same ones that don’t show, or is it that any random one may show or not?
    2: I did find one post image copyright that had two links that created a new line on the page /muskelarten/
    the solution for this is adding the css:

    .avia-copyright a {
        display: inline-block !important; 
    }

    which I did, please check
    For the next 2 questions, do you need the copyright link showing in the “Post nav” & “Similar Posts”?

    Best regards,
    Mike

    in reply to: Your urgent help! i think i created a mess ): #966151

    Hi,
    Thanks for the screenshots, unfortunately on my Android mobile using Chrome the images are showing.
    I will ask the team to check your page with a iPhone.

    Best regards,
    Mike

    Hi,
    Removing the widget does remove the error, but doesn’t solve the timeline icon error.
    So to solve I added this css in WordPress > Customize > Additional CSS

    @media only screen and (max-width: 1024px) { 
    .avia_transform .avia-timeline-vertical .milestone_icon,.avia_transform .avia-timeline-vertical .av-milestone-indicator {
        opacity: 1!important; 
        -webkit-transform: scale(1)!important; 
        -ms-transform: scale(1)!important; 
        transform: scale(1)!important; 
    }
    }

    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Your urgent help! i think i created a mess ): #966134

    Hi,
    I didn’t see any errors there, and your slider looks ok on your homepage.
    Please see screenshot in Private Content area.
    Do you still see the slider error? Please include a screenshot pointing out the error.

    Best regards,
    Mike

Viewing 30 posts - 27,091 through 27,120 (of 34,981 total)