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Viewing 30 posts - 26,701 through 26,730 (of 34,568 total)
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  • in reply to: Help with portfolio image display #966183

    Hi,
    Since you had the error that says you need to use FTP, please include ftp access in the Private Content area, or cPanel access in the Private Content area.

    Best regards,
    Mike

    in reply to: page builder, save issue #966182

    Hi,
    Strange, I tested all of your other pages and the “home” is the only page this happens on, until I cloned your “home” to “home 2”, now it happens on that page too.
    Do you find it only happens on this page?

    Best regards,
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: bunch of featured Image copyright text issues #966161

    Hey alarian_ger,
    1: I took a look at many of your blog post pages but couldn’t find one where the copyright text was not showing, is it always the same ones that don’t show, or is it that any random one may show or not?
    2: I did find one post image copyright that had two links that created a new line on the page /muskelarten/
    the solution for this is adding the css:

    .avia-copyright a {
        display: inline-block !important; 
    }

    which I did, please check
    For the next 2 questions, do you need the copyright link showing in the “Post nav” & “Similar Posts”?

    Best regards,
    Mike

    in reply to: Your urgent help! i think i created a mess ): #966151

    Hi,
    Thanks for the screenshots, unfortunately on my Android mobile using Chrome the images are showing.
    I will ask the team to check your page with a iPhone.

    Best regards,
    Mike

    Hi,
    Removing the widget does remove the error, but doesn’t solve the timeline icon error.
    So to solve I added this css in WordPress > Customize > Additional CSS

    @media only screen and (max-width: 1024px) { 
    .avia_transform .avia-timeline-vertical .milestone_icon,.avia_transform .avia-timeline-vertical .av-milestone-indicator {
        opacity: 1!important; 
        -webkit-transform: scale(1)!important; 
        -ms-transform: scale(1)!important; 
        transform: scale(1)!important; 
    }
    }

    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Your urgent help! i think i created a mess ): #966134

    Hi,
    I didn’t see any errors there, and your slider looks ok on your homepage.
    Please see screenshot in Private Content area.
    Do you still see the slider error? Please include a screenshot pointing out the error.

    Best regards,
    Mike

    Hi,
    I believe it is due to a js code error you have on the page:

    mO2eGwfpUvV.js:57 ErrorUtils caught an error: "<![EX[["Bootloader: %s is not in the component map","GeneratedArtilleryUserTi...". Subsequent errors won't be logged; see https://fburl.com/debugjs.

    which is being served from:

    https://static.xx.fbcdn.net/rsrc.php/v3/yM/r/mO2eGwfpUvV.js

    This looks like a FaceBook script, please try to remove and see if that helps.

    Best regards,
    Mike

    in reply to: page builder, save issue #966129

    Hi,
    Sorry about that, we will continue here:

    Hello I have updated enfold to the latest version and now seem to have a page builder issue. If I add new page content, grids, content, contact form etc and save all seem to be ok. If I then add more content and save, the content saved before disappears. If I clone an item such as a spacer and drag and drop to a new section and save, nothing is saved.
    So far I have, reinstalled wordpress, uploaded a fresh copy of enfold, disabled plugins, moved the site to another server but the issue remains.

    I enabled the debugger and checked your page code and found that every page, except the home page, was missing a

     [/av_horizontal_gallery]

    which I corrected on each page.
    I believe this will solve your issue, please check.

    Best regards,
    Mike

    in reply to: Your urgent help! i think i created a mess ): #966122

    Hi,

    @orhila
    when you are ready, please include a admin login in the private content area so we can take a look.
    Also please explain where you were adding the css and accidentally removed some code.

    Best regards,
    Mike

    in reply to: Testimonials: move image lower, next to name #966119

    Hi,
    Glad Vinay was able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Cookie consent message bar not showing #966116

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Cookie consent message bar not showing #966113

    Hi,
    I made a copy of your button in a code block under your current button so it would have the URL “#test-popup” and the class “open-popup-link”:

    <div class="avia-button-wrap avia-button-center  avia-builder-el-9  el_after_av_heading  avia-builder-el-last "><a href="#test-popup" class="open-popup-link avia-button av-icon-on-hover  avia-icon_select-yes-right-icon avia-color-custom avia-size-large avia-position-center " style="background-color:#ffffff; border-color:#ffffff; color:#000000; "><span class="avia_iconbox_title">GET A FREE CASE EVALUATION</span><span class="avia_button_icon avia_button_icon_right" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></span></a></div>

    Then I added your popup in a code block at the bottom of the page, you will need to add some content:

    <div id="test-popup" class="white-popup mfp-hide">
    <div>Your message goes here</div>
    </div>

    Then I added this css in your child theme stylesheet:

    .white-popup {
      position: relative;
      background: #FFF;
      padding: 20px;
      width: auto;
      max-width: 500px;
      margin: 20px auto;
    }

    Then I added this function to your child theme functions.php:

    function popup_inline() { ?>
    <script type="text/javascript">
    jQuery(window).load(function(){
    	jQuery('.open-popup-link').magnificPopup({
    	  type:'inline',
    	  midClick: true
    	});
    });
    </script>
    <?php }
    
    add_action('wp_head', 'popup_inline');

    Then I cleared your site cache, please take a look and add your content to the popup.

    Best regards,
    Mike

    in reply to: footer socket is bigger than it should be #966109

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: HTTP ERROR 500 after template update #966108

    Hi,
    This is correct, please don’t overwrite the theme folder anymore, this leaves old files in place. Always delete the old theme folder first then upload the new one.

    Is there anything else we can assist with on this issue, or shall we close this then?

    Best regards,
    Mike

    in reply to: Help with portfolio image display #966106

    Hi,
    I would recommend first going to WordPress > Appearance > Editor > Child Theme if you see a file header.php then I would copy the whole file and save it to your computer as a plain text file that you name header, if you can’t save it as .php .txt will be ok.
    Typically if you have a header.php file in you child theme then this means that there is some extra code in it that your engineer, or someone will want to take a look at and try to add to the new header.php

    Now that you have the original code backed up, you can go to Appearance > Editor & select Enfold as the theme to edit then copy all the code from header.php. Then go into the Enfold Child theme and paste that code in the header.php replacing all the code that is currently there.

    Another way is to use FTP or your cPanel file manager, go to /wp-content/themes/enfold-child/header.php download the file to your computer, saving in a safe place, then delete it off the server. Then copy the header.php at /wp-content/themes/enfold/header.php and place in your child theme folder.
    I hope this helps.

    Best regards,
    Mike

    in reply to: page builder, save issue #965976

    Hi,
    Glad to hear, thanks for using Enfold.
    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hi,
    Sorry, I’m not 100% on that, I believe it is one support login. But I sure your client will share the login with you.
    Here is how to register:
    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Mike

    Hi,
    The css from the child theme & Quick CSS is merged into a file in /wp-content/uploads/dynamic_avia/
    saving the theme options is what causes the merge.
    If you add css to the child theme, please go to the Quick CSS field and add a blank space to enable the “Save all changes” button, and then save.
    If you are in development please disable the Enfold Theme Options > Performance > JS & CSS file merging and compression
    as this is better to use once your site is done and you are not editing css anymore.
    Perhaps your css has an error in it, you can easily check by copying all of it to the WordPress > Customize > Additional CSS, as it will error check for you.
    Hope this helps

    Best regards,
    Mike

    in reply to: Background Image in color section on Mobilephones #965970

    Hey salai_com,
    Try this code in the General Styling > Quick CSS field:

    .avia_mobile #top .av-parallax {
        top: 10px !important; 
    }

    Best regards,
    Mike

    in reply to: Testimonials: move image lower, next to name #965964

    Hey steenvreter,
    Sorry I couldn’t view your image as I didn’t have permission with google drive, please allow anonymous viewing.
    But I did guess at what you want and achieved it with css, Try this code in the General Styling > Quick CSS field:

    #top.page-id-744 .avia-testimonial-content p.p1 {
        display: inline-block!important;
        float:right !important;
        width: 85% !important;  
        margin: 0.85em 0 !important; 
    }
    

    Please see screenshot in Private Content area.
    Let us know if it’s what you had in mind.

    Best regards,
    Mike

    in reply to: Demo images not loading #965962

    Hi,
    We could assist with a manual demo import of the Minimal Photography Demo, but we will need ftp access to upload the files. Please note you will lose all content and settings.

    Best regards,
    Mike

    in reply to: General question: do demo imports modify theme files? #965960

    Hi,
    The first layout above is the Modern Business
    Here are the screenshots:
    2018-06-02_140124
    2018-06-02_140523

    Best regards,
    Mike

    in reply to: page builder, save issue #965955

    Hi,
    Thanks, I can see the site, but the WP login is not working, please check.
    Please disable any Geo-IP filters.

    Best regards,
    Mike

    Hi,
    I see you are using v4.2.6 which only has 4 options, where I’m using v4.4 which has 6 options.
    Please try updating.
    Please note that if you update via FTP, you will need to remove the old theme folder first then upload the new enfold folder.
    Please don’t try to overwrite the theme folder, as this will leave old files behind.

    Best regards,
    Mike

    Hey daxforcer,
    Vielen Dank für die Login-Daten, ich habe die Demo installiert, bitte überprüfen Sie Ihre E-Mail und bestätigen Sie den Link per E-Mail. Sie können den Demo-Admin entfernen, wenn Sie möchten. Bitte überprüfen Sie alle Einstellungen, da sich einige möglicherweise geändert haben. Danke für die Benutzung von Enfold.
    ——-
    Thank you for the login details,
    I have installed the demo, please check your email and confirm the site email link.
    You can remove the demo admin if you wish.
    Please check all setting, as some may have changed.
    Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Please click the drop down to choose:
    2018-06-02_122246

    Best regards,
    Mike

    in reply to: HTTP ERROR 500 after template update #965924

    Hey shalenie,
    I was able to see your login page with no errors, but can I ask when you updated did you do this via ftp?
    If you updated via ftp, please be sure to remove the old enfold folder, before uploading the new folder.
    Please don’t try to overwrite the enfold folder, as it will leave old files behind.

    Best regards,
    Mike

    in reply to: page builder, save issue #965922

    Hey Dogmut,
    Please check your PHP version, it needs to be v5.6 or higher, also if you updated via FTP you need to remove the old enfold folder before adding the new one. Please don’t try to overwrite your enfold folder, as this leaves old files in place.
    If this doesn’t help, Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Media Images not being delivered HTTPS #965920

    Hey MSM,
    Please try using the plugin Really Simple SSL
    This should solve it for you.

    Best regards,
    Mike

Viewing 30 posts - 26,701 through 26,730 (of 34,568 total)