Page 868 – Support | Kriesi.at – Premium WordPress Themes

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Posts
July 12, 2018 at 11:39 am in reply to: Contact form: several input fields on the same line #984635

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

July 12, 2018 at 11:38 am in reply to: Upload von großen Bilddatei nicht möglich #984634

Mike
Moderator

Hi,
Vielen Dank, dass Sie uns Ihre Lösung mitgeteilt haben, es sei denn, wir können Ihnen in dieser Angelegenheit weiterhelfen. Sollen wir das dann schließen?

————-

Thanks for sharing your solution, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

July 12, 2018 at 11:34 am in reply to: Caption not displayed on the lightbox #984630

Mike
Moderator

Hi,
Yes, we will keep this open until we hear back from you. Have a great day.

Best regards,
Mike

July 12, 2018 at 4:56 am in reply to: Filter for Header Extra Info #984468

Mike
Moderator

Hey cliffrobbins,
Sorry, I don’t believe there is, but we might be able to write some javascript to move it there for you.
Please link to the page in the Private Content area so we can take a closer look.
If you can also include a mockup of what you would like to see, it would be helpful.

Best regards,
Mike

July 12, 2018 at 4:47 am in reply to: Large gap below menu NEED URGENT HELP!! #984465
Mike
Moderator
Hey Chris,
Please try this css in WordPress > Customize > Additional CSS:
```
@media only screen and (max-width: 767px) {
.responsive#ls-global #top.stretched #wrap_all #header.all_colors {
    height: 80px !important; 
}
.menu-item-avia-special {
    top: 40px !important; 
}
}
```
Best regards,
Mike
July 12, 2018 at 4:11 am in reply to: Using Advanced Layout Editor in Blog Posts #984450
Mike
Moderator
Hey luizomf,
Do you mean that if you switch themes will you be able to see your advanced layout builder posts?
If you switch themes the posts should show on your site with the extra shortcode mixed in, so you will need to edit your posts to remove the code, either by first editing from within Enfold, or using regex to remove it after.
```
/\[\/?av_*?\]/
```
Best regards,
Mike
July 12, 2018 at 3:44 am in reply to: Portfolio masonry : remove link #984439

Mike
Moderator

Hey plichart1,
If I understand correctly, you would like to remove the link from the masonry portfolio gallery, so clicking the images does nothing.
Please try editing the masonry gallery element and go to the “Image Link” option and choose “Lightbox linking deactivated. (Custom links will still be used)”

Best regards,
Mike

July 12, 2018 at 3:28 am in reply to: Duplicating Content #984429

Mike
Moderator

Hi,
Please try removing this to test.
When I logged in I believe I saw a admin message that said something like “Thank you for updating woocommerce”
did you recently update woocommerce?

Best regards,
Mike

July 12, 2018 at 3:12 am in reply to: Google maps is blank #984425

Mike
Moderator

Hi,
I just tried to create a new map on a test page, and got an error that your api key is not configured correctly, Please see screenshot in Private Content area, and check your api key restrictions.
Although, it could be due to your internal server error, so please still look into that.

Best regards,
Mike

July 12, 2018 at 2:55 am in reply to: Google maps is blank #984420
Mike
Moderator
Hi,
In the console you are getting this error:
```
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
```
I recommend disabling your plugins, and checking your webhost logs to see if you can find the source for the internal server error, if you can’t find it try asking your webhost as they can probably tell you very quickly.
Do you know what has changed on your site since the maps stopped working?

Best regards,
Mike
July 12, 2018 at 2:27 am in reply to: Duplicating Content #984416
Mike
Moderator
Hi,
I believe that this function in your functions.php is removing it, do you remember adding this?
```
add_filter( 'woocommerce_product_tabs', 'av_remove_product_tabs', 98, 1 );
function av_remove_product_tabs( $tabs ) {
	unset( $tabs['additional_information'] );
	return $tabs;
}
```
Best regards,
Mike
July 12, 2018 at 1:50 am in reply to: Problems uploaded demo theme #984399

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

July 12, 2018 at 1:49 am in reply to: Menu font colours #984398

Mike
Moderator

Hi,
That is great news! We will close this now. Thank you for using Enfold.

Best regards,
Mike

July 11, 2018 at 1:16 pm in reply to: Google maps is blank #984209

Mike
Moderator

Hey dennsen,
Please try this plugin to see if it helps: API KEY for Google Maps Another user was having a conflict and this solved their issue.

Best regards,
Mike

July 11, 2018 at 12:59 pm in reply to: Icons appearing order #984205

Mike
Moderator

Hi,
I have taken a look and found that the layerslider animation is the conflict, hiding the layerslider will allow the icons to animate from left to right, as intended. So since you will be using the layerslider, perhaps a solution is to create images of your 5 icons with the text, then replace the icon elements with image elements, and use one of the image animations. Hopefully the image animation will not be interrupted by the layerslider animation.

Best regards,
Mike

July 11, 2018 at 11:47 am in reply to: Why my advance layout editor turns blank #984151

Mike
Moderator

Hi,
Please try to Enable Avia Layout Builder Debug and see if Yoast can read the shortcode in it’s window, otherwise you can copy the shortcode and paste into another blank default editor, let Yoast make it’s changes, then paste it back into the debugger window.
I recommend saving a copy of the original shortcode, because editing it can brake the layout.
I don’t use Yoast, but this is the first time I’ve heard that Yoast needs to edit the shortcode.

Best regards,
Mike

July 11, 2018 at 4:31 am in reply to: Change icon for mega menu sub page #983993
Mike
Moderator
Hi,
Please try changing the lower css rule to this:
```
#top .avia-bullet:before {
    content: "\f1b0" !important; 
    font-family: 'fontello' !important; 
    font-size:11px;
    line-height:1em;
    position:absolute;
    top:10px;
    left:-3px;
}
```
Best regards,
Mike
July 11, 2018 at 3:53 am in reply to: blog meta elements not working in child theme or css fix from earlier forum post #983977

Mike
Moderator

Hi,
I’m sorry to say that I don’t think we are going to be able to get the custom sub-menu for the category pages with the icons to behave correctly without a lot more customization than we can provide here. I would suggest using the regular sub-menu code that we provided earlier, or if you really want the sub-menu with the icons you could try hiring a freelancer to assist.
Would you like me to restore the code for the regular sub-menu for the category pages?

Best regards,
Mike

July 11, 2018 at 3:24 am in reply to: Caption not displayed on the lightbox #983966
Mike
Moderator
Hi,
I added this code to the end of your functions.php file in Appearance > Editor:
```
function custom_img_title_script(){
  ?>
  <script>
  jQuery(window).load(function(){
  jQuery('#top.home img').removeAttr('title');
  jQuery('.av_one_half img').removeAttr('title');
  jQuery('.avia-slide-wrap img').removeAttr('title');
  jQuery('.av_one_third img').removeAttr('title');
  });
  </script>
  <?php
  }
  add_action('wp_footer', 'custom_img_title_script');
```
It seems to be removing the title from all images except the glasses that you will be opening in a lightbox.
If you follow the same format onto your new pages, I would expect the lightbox title to also show on them.
Please clear your browser cache and check.

Best regards,
Mike
July 11, 2018 at 2:42 am in reply to: Fatal error: …line127 #983956

Mike
Moderator

Hi,
Sorry you are having these issues, Can you please include a admin login and ftp access in the private content area so we can take a closer look?

Best regards,
Mike

July 11, 2018 at 2:37 am in reply to: Menu font colours #983953

Mike
Moderator

Hi,
Thank you for being patient with me, I’m pretty sure I have it right this time.
Please clear your browser cache and check.

Best regards,
Mike

July 10, 2018 at 1:52 pm in reply to: Caption not displayed on the lightbox #983676

Mike
Moderator

Hi,
Is it the images on this one page that are your biggest concern?
Or if is images on other pages too, are they always in the image element within a 1/4 column?
I’m asking to find a common factor to target them with.

Best regards,
Mike

July 10, 2018 at 1:44 pm in reply to: Why my advance layout editor turns blank #983672

Mike
Moderator

Hi,
If I understand correctly, you are saying that when a page is built with the advanced layout builder, and then you switch to the default editor and edit it, the advanced layout builder elements disappear?
This is because the default editor is braking the shortcode, we don’t recommend this.
Perhaps if you explain why you would want to do this we can offer a different solution.

Best regards,
Mike

July 10, 2018 at 1:33 pm in reply to: Problems uploaded demo theme #983665

Mike
Moderator

Hi,
You would need to install woocommerce first, the demo doesn’t install it.
When you use the theme’s demo installer it tells you to install woocommerce first, but as we were manually installing, I forgot to tell you.
Unless there is anything else we can assist with on this issue, shall we close this then?

Best regards,
Mike

July 10, 2018 at 1:27 pm in reply to: html code inside special heading not working #983664

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

July 10, 2018 at 1:26 pm in reply to: Caption not displayed on the lightbox #983660

Mike
Moderator

Hi,
Thanks for the image, I see now.
This is because you have a function in your functions.php to remove titles.
Perhaps we can try to target only the titles you want to remove, which ones are they?

Best regards,
Mike

July 10, 2018 at 12:50 pm in reply to: Fatal error: …line127 #983623

Mike
Moderator

Hi,
This sounds odd, adding [nolink] should not cause a crash. It sounds like you uploaded a new file into the enfold folder, I was suggesting to upload a competently new enfold folder and not to try overwriting the files.
But I see now that your site is running v4.4.1 with your copyright in place, which seems correct.

Best regards,
Mike

July 10, 2018 at 12:29 pm in reply to: Google Maps API Key not working #983599

Mike
Moderator

Hi,
Please download the latest version from your Theme Forest account, and update manually via FTP: https://vimeo.com/67209750
Please note that if you update via FTP, you will need to remove the old theme folder first then upload the new enfold folder.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause a error.

Best regards,
Mike

July 10, 2018 at 12:23 pm in reply to: One more HTML #983596

Mike
Moderator

Hi,
Unless there is anything else we can assist with, shall we close this then?

Best regards,
Mike

July 10, 2018 at 12:22 pm in reply to: Menu font colours #983593

Mike
Moderator

Hi,
Sorry, my mistake, you meant that the mobile sub-menu should have a white background with black text, right?
The mobile sub-menu are the items with the dash before the text.

Best regards,
Mike
Author

Posts

Viewing 30 posts - 26,011 through 26,040 (of 34,576 total)

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