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Viewing 30 posts - 24,991 through 25,020 (of 34,980 total)
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  • in reply to: Layerslider not working as before #1018508

    Hi,
    I took another look at your reviews and found that your tab section on your product pages has been customized to not show the review tab, when compared to the default product tabs:
    2018-10-06_094203
    I think this maybe part of the issue, but it’s hard to tell because your child theme has a lot of customizations for your products.
    But I have come up with another solution, if you use the account you created for us to add a one word review to show the review form, then use this css to hide all reviews by that user, you can show the form without any “fake” reviews.

    .comment-author-kriesi,h2.woocommerce-Reviews-title {
    display: none !important;
    }

    To change the upsell title, Try adding this code to the end of your functions.php file in Appearance > Editor:

    function custom_upsell_text(){
      ?>
      <script>
    jQuery(window).load(function(){  
      jQuery(".up-sells.upsells.products h3").text("Ti potrebbero piacere anche");
    });
     </script>
      <?php
      }
      add_action('wp_footer', 'custom_upsell_text');

    For in the future I hope you will consider renewing your support service, it’s only a small amount and I hope we have provided a great value :)

    Best regards,
    Mike

    in reply to: Link is not working on posts and widgets. #1018502

    Hi,
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: 2 Buttons in AJAX PORTFOLIO? #1018501

    Hi,
    Glad to help, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    Hi,
    Can you please include a admin login in the private content area so we can take a closer look to assist.

    Best regards,
    Mike

    in reply to: Modifications to WooCommerce shop page in Enfold #1018402

    Hey flylanddesigns,
    Thank you for the mockup, to make the page full width, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top #main .template-shop .container:first-child {
    	max-width: 1800px !important; 
    	padding: 0px !important;
    }
    #top #main .template-shop .container:first-child .page-thumb img {
    	width: 100% !important; 
    }
    #top #main .template-shop .container:first-child div .products .product {
        width: 14.25% !important; 
    }

    this should give you room for two sidebars, please add them so we can make final adjustments.
    If I could suggest making the sidebars hidden on tablet and smaller screens, because it will be easier to look at, and be easier to navigate.

    To make the post titles smaller, try this css & adjust to suit:

    h2.woocommerce-loop-product__title {
    	font-size: 14px !important;
    }

    To remove the grid border, try this css:

    .main_color div {
    border-color: transparent !important; 
    }

    Best regards,
    Mike

    in reply to: Changing font style only on posts #1018385

    Hi,
    Sorry for the late reply, to change the font style for the blog page and all blog posts we can help with some css to effect only those pages. For example:

    #top.page-id-18 p,#top.page-id-18 h2 a, #top.single-post p,#top.single-post h1 a,#top.single-post h2,#top.single-post h2 span{
    font-family: "HelveticaNeue" !important; 
        color: #222 !important; 
    }

    The “page-id-18” is your blog page, and all posts will have “single-post” in them, Then we just add the elements that you want to effect, such as paragraphs (p), links, (a), and headings (h1,h2)
    So you can use this css to try setting your own styles, or if you explain what you would like we can assist.

    You can set your default sidebar settings at Enfold Theme Options > Sidebar Settings in combination with choosing a sidebar in the widgets area to have only certain sidebar on pages vs posts or archives. For further control you can use the plugin Widget Options easily assign pages visibility and restrict each widgets on different pages, posts, custom post types, categories, tags and custom taxonomies.

    To change the “next” and “previous” posts order you can go to your posts listing and use the “Quick Edit” option under the title if you hover over them and change the date or time to change the order.
    2018-10-05_225810
    Or you can use the plugin Post Types Order to drag & drop the order.

    I logged it to look at your top phone number, and I tested with many sizes, and recommend adding this code in the General Styling > Quick CSS field instead of your current css to manage your phone number font size:

    @media only screen and (min-width: 500px) { 
    #top #header_meta .phone-info a,#top #header_meta .phone-info span {
    	font-size: 30px !important;
    	line-height: 30px !important; 
    	padding: 0px !important;
    }
    }
    @media only screen and (max-width: 499px) { 
    	#top #header_meta .phone-info a,#top #header_meta .phone-info span {
    	font-size: 17px !important;
    	line-height: 17px !important; 
    	padding: 0px !important;
    }
    }

    For mobile device sizes it’s the max size without breaking the singe line, and it’s much larger for larger devices.
    Feel free to adjust the sizes to suit.

    Best regards,
    Mike

    in reply to: Modal window on a page with sidebar #1018374

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Layerslider not working as before #1018371

    Hi,
    Well the reviews was a odd issue, I ended up un-checking the reviews in the “Quick Edit” in the product list:
    2018-10-05_213705
    and in the advanced tab of the product:
    2018-10-05_214134
    and then saved. Then I enabled them both again. My research found that this often “resets” the reviews so they will show.
    But for the one I was working on it didn’t solve, so I manually added a review by going to screen options at the top of the product page and checking “review” so the manual box would show at the bottom of the page:
    2018-10-05_214950
    so now the review form shows.
    If you have any other review sections not showing try to follow these steps, or you could try disabling all plugins and try recreating the page. Hopefully this helps.

    How LayerSlider Updates work in Enfold
    The bundled version of LayerSlider will be updated with theme updates, which we do depending on our own release cycle and depending on critical updates. The users cant update the bundled version of the layerslider, even if actived.
    However, if a user wishes to update before the next theme update, they can simply purchase a copy of the layerslider on codecanyon, upload it as a plugin and activate it. It will then overwrite the bundled version, and then the user is in full control of LayerSlider updates.
    There is no need to deactivate the bundled version, it automatically detects if the plugin version is active and disables itself.

    Best regards,
    Mike

    in reply to: Menu issues #1018367

    Hi,
    I adjusted the mobile version so the whole image will show.
    Please see the screenshot in Private Content area. Then please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Transparent Header not working – Urgendly! #1018366

    Hi,
    I took a look at your link & anchor and found that your link is in caps, & your anchor is not. Please adjust your link so it matches the anchor.

    Best regards,
    Mike

    in reply to: Contact form not sending auto-reply emails #1018364

    Hi,
    Thank you for sharing your solution, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Center content and show breadcrumbs #1018363

    Hi,
    Please see our documentation for the breadcrumbs

    Best regards,
    Mike

    in reply to: Layerslider not working as before #1018279

    Hi,
    Thank you for the explanation, to hide the first table, Please try this code in the General Styling > Quick CSS field:

    .single-product .av-woo-purchase-button .shop_attributes {
    		display: none !important;
    }

    The reason some of the product pages have the product info below the flipbook is because these product pages use a two third column for the flipbook, where the pages that are showing “correctly” are using a one half column.
    If there are not many pages that are built “wrong” or “different” perhaps you would want to correct the columns, otherwise can you create a list of links to these pages so we can decide how to target just these products with css and not effect the others?
    As for the missing comment sections, Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: How to copy comment.php from parent to child-theme? #1018131

    Hey ezvisa,
    To copy the comment.php to child theme and change it, please add this code to the end of your child theme functions.php file in Appearance > Editor:

    function avia_include_shortcode_template($paths)
    {
    	$template_url = get_stylesheet_directory();
        	array_unshift($paths, $template_url.'/shortcodes/');
    
    	return $paths;
    }
    add_filter('avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1);

    then create a folder “shortcodes” in your child theme directory and add your modified file there.

    Another option is to add this code to the end of your functions.php file in Appearance > Editor to change the text, but you must have jQuery enabled and loading in the head within the performance settings:

    function custom_comment_script(){
      ?>
      <script>
    jQuery(window).load(function(){   
      // Replace coments title to "Let me know your thoughts, leave a comment.". 
      jQuery(".single-post .miniheading").text("Let me know your thoughts, leave a comment.");
      // Replace sub-heading to "Please tell us more". 
      jQuery(".single-post .minitext").text("Please tell us more");      
      // Replace submit button text to "Post your Thoughts".
      jQuery(".single-post .submit").val("Post your Thoughts");
    });
     </script>
      <?php
      }
      add_action('wp_footer', 'custom_comment_script');

    2018-10-05_000642

    Best regards,
    Mike

    in reply to: Center content and show breadcrumbs #1018125

    Hi,
    I took a look at your site, but it seems that the breadcrumbs are at the top of your pages and visible.
    Please see the screenshot in Private Content area.
    Please link to the page(s) where the breadcrumbs are not visible so we can assist.

    Best regards,
    Mike

    in reply to: Problem with installation of Enfold #1018121

    Hi,
    Glad Rikard could help, and that you got it sorted out. You do not need to go to a higher PHP version, I recommend using v7.0
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Transparent Header not working – Urgendly! #1018119

    Hey Excention,
    Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top #header .av-main-nav > li > a {
        background-color: transparent !important; 
    }

    Best regards,
    Mike

    in reply to: Layerslider not working as before #1018117

    Hi,
    The bundled layerslider will not show in your plugin page, this is normal.
    I took a look at your sidebar menus and found that you could add this code in the General Styling > Quick CSS field to correct:

    .sidebar_left.sidebar{text-align: left !important;}

    I’m not sure I understand what your second error is, please try to explain again with some images.

    Best regards,
    Mike

    Hey Raffaele,
    This is a server error log and is created automatically when errors occur. You can delete it, but you may find it useful one day if you or your webhost is trying to track down errors.

    Best regards,
    Mike

    in reply to: dating #1018098

    Hey Martijn veltheer,
    Thank you for contacting us, but we don’t build or create websites, we create the software to build websites.
    We can recommend Codeable to assist you. Please follow the link to discuss your project and time frame with them.

    Best regards,
    Mike

    Hey Tim,
    I assume you are referring to the Fontello font icons at: Enfold Theme Options > Import/Export > Iconfont Manager
    and that you are not accidentally trying to add them in the field below it: Enfold Theme Options > Import/Export > Custom Font Manager
    Please check: WordPress > Dashboard > LayerSlider > Options and click “System Status” and look under “Server Settings” to ensure your webhost has the PHP ZipArchive Extension enabled.
    Please link to your Fontello font file via DropBox or Google Drive so we can test the file.

    Best regards,
    Mike

    in reply to: Enfold Table Pricing Row Font Size #1018096

    Hey scotthco,
    Please check your image url, I’m getting a 404.
    If I understand correctly, on the frontend the font is correct, only the backend preview is not correct.
    Are you using any html tags in the title fields, please check that you don’t have any un-closed html tags.
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Enfold contact form not working #1018094

    Hi,
    If I understand correctly, you are having your contact form mail sent to a gmail address, when you test did you use a non-gmail address sent from the form?
    Please try installing the WP Mail Logging plugin, and test again it will capture the error messages.
    Then afterward please start a new thread and include a admin login in the private content area so we can take a closer look.
    As this is not your thread your login info will not be private in this thread.

    Best regards,
    Mike

    in reply to: Produktseite bearbeiten #1018093

    Hi,
    Vielen Dank für die Anmeldung. Ich habe die erste Funktion hinzugefügt, um die Beschreibungsbox auf Ihren Produktseiten in voller Breite anzuzeigen, und sie dann nach dem Zufallsprinzip überprüft. Die Funktion scheint gut zu funktionieren. Ich habe keine der Videos auf der Produktseite gefunden, die das gleiche Problem wie auf der Testseite haben. Deshalb habe ich den CSS-Code-Block nicht hinzugefügt. Bitte löschen Sie Ihren Browser-Cache und prüfen Sie, ob Sie der Lösung zustimmen.

    — Translated with Google —

    Thank you for the login, I added the first function to make the description box full width on your product pages, and then randomly checked them. The function seems to be working good.
    I didn’t find any of the videos on product page to have the same issue as on your test page, so I didn’t add the css code block.
    Please clear your browser cache and check to see you agree to the solution.

    Best regards,
    Mike

    in reply to: Menu not appearing on mobile, live site, enfold 4.4.1 #1018090

    Hi,
    I noticed that in the console you have this error:

    Failed to set referrer policy: The value '' is not one of 'no-referrer', 'no-referrer-when-downgrade', 'origin', 'origin-when-cross-origin', 'same-origin', 'strict-origin', 'strict-origin-when-cross-origin', or 'unsafe-url'. The referrer policy has been left unchanged.

    and I found this solution: Failed to set referrer policy error
    that may shed so light on it from within your CDN, cache plugin, or .htaccess file.

    Please go into your .htaccess file and find and change the following:
    Header set Referrer-Policy “”
    to
    Header set Referrer-Policy “origin”

    or see if this is a option in your CDN

    Best regards,
    Mike

    in reply to: Sidebar #1018087

    Hi,
    I’m not familiar with this, all sales and licenses are managed by Theme Forest. Please try contacting them to to resolve this as they will have the records and ability to issue a new license, or add the purchase to your account.

    Best regards,
    Mike

    in reply to: Menu not appearing on mobile, live site, enfold 4.4.1 #1017891

    Hi,
    I will ask the team to check on iPhone and post a screenshot, I included the Android screenshot in the Private Content area.

    Best regards,
    Mike

    in reply to: 2 Buttons in AJAX PORTFOLIO? #1017887

    Hi,
    Sorry I don’t see “Đăng ký” on your page, but you can create a popup following these steps: Lightbox popup
    Then to collect customer data you could add a contact form to the popup by adding the contact form shortcode.
    Please let us know if you need a hand with setting this up.

    Best regards,
    Mike

    in reply to: Sidebar #1017880

    Hi,
    Glad this helped.
    The latest version is 4.4.1, try going to your Theme Forest account and downloading the latest version, and manually updating via FTP.
    First please make a full backup using your webhost backup tools.
    Then via FTP, look for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”
    There have been many changes since v4.0.7, so you may need to make a few minor adjustments once you update.
    If you don’t feel comfortable with these steps, we can assist if you post FTP access in the Private Content area, and link to your copy of Enfold (that you download from your Theme Forest account) in DropBox or Google drive.

    Best regards,
    Mike

Viewing 30 posts - 24,991 through 25,020 (of 34,980 total)