Forum Replies Created

Viewing 30 posts - 2,281 through 2,310 (of 33,844 total)
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  • in reply to: Turn off gdpr consent banner #1439863

    Hey Intell,
    Please go to Enfold Theme Options ▸ Cookie Consent ▸ Cookie Handling ▸ Enable cookie consent messages and choose Disable cookie consent messages

    Best regards,
    Mike

    in reply to: Testimonial Link: Open in the same window #1439862

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Sudden site-wide display problems #1439860

    Hi,
    I don’t see the server logs, please upload them to DropBox or such and include the link in the Private Content area so we can examine.

    Best regards,
    Mike

    in reply to: Favicon on ios #1439859

    Hi,
    Please check that this setting is enabled on your iPhone
    Enfold_Support_5396.jpeg
    When I check your site with an iPhone on browserstack.com the favicon.ico shows, see the screenshot in the Private Content area.

    Best regards,
    Mike

    in reply to: Background Images Missing After Enfold Update? #1439849

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Ninjaforms datepicker #1439848

    Hi,
    Thanks for your patience I have checked your page at many screen sizes but I was not able to reproduce the error, and I don’t find the css clas rightMost that was reported above, perhaps this has been solved?

    Best regards,
    Mike

    in reply to: Favicon on ios #1439845

    Hey lion73,
    We have asked our team to check your page with an iPhone, in the meanwhile try uploading your favicon.ico to the root of your domain, this is the default location that browsers look for the favicon.ico.
    If you don’t have a ico file you can convert your jpg or png online with a site like this.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Background Images Missing After Enfold Update? #1439841

    Hi,
    Thanks for the login, your site was already setup with the steps above so it was not needed. I reviewed your css for the pages and made an adjust for the six pages using the css for the background image. Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Hover Text Red #1439839

    Hi,
    Try this CSS instead, and adjust the font size to suit.

    #top.home #av_section_2 .avia_textblock > h2 > a:hover strong,
    #top.home #av_section_2 .avia_textblock > h2 > strong a:hover {
    	color: #a62c0a;
    	font-size: 40px;
    }

    Best regards,
    Mike

    in reply to: Hover Text Red #1439818

    Hey Anna_Tewes,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top.home #av_section_2 .avia_textblock > h2 > a:hover strong,
    #top.home #av_section_2 .avia_textblock > h2 > strong a:hover {
    	color: #a62c0a;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Enfold / Woocommerce / Category view does not work #1439816

    Hey donillo,
    Thank you for your patience, but the login doesn’t see to work, please check.
    When I check my demo site categories, when a sub-category like this example for “Casual” under “Woman”:
    Enfold_Support_5386.jpeg
    will have a URL like: /shop/product-category/women/casual/ and the parent category “Woman” has a url of: /shop/product-category/women/
    Your site is using this url path: ?product_cat=, I believe that you have not set your WordPress ▸ Dashboard ▸ Settings ▸ Permalink Settings try using the Post name option instead of Plain.

    Best regards,
    Mike

    in reply to: open direct link in portfolio #1439815

    Hey schweg33,
    Thank you for your patience, your first page looks like it is built with a plugin called “at-gallery”, I’m not sure if the plugin has an option to open the portfolio pages of the images, if you don’t see an option I recommend asking the plugin author.
    For the table, it now has three links, try adding a new link like those, if you can’t please include an admin login in the Private Content area so we can be of more assistance.
    For your last page I think that you want to add the image grid from the first page to this page, your “at-gallery” plugin should have a shortcode that you can add to this page, I would think. Is this what you mean?

    Best regards,
    Mike

    in reply to: Background Images Missing After Enfold Update? #1439812

    Hey Moondreamer21,
    Please try to disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and Then clear your browser cache and any cache plugin, and check.
    If this helps you can then try to put the settings back to the way they were and you should be all set. If this doesn’t correct please include admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    in reply to: Enfold theme upgrade #1439811

    Hey Anna,
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account. If you do not have access to the Theme Forest account then you will need to purchase a new license. Then upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Recovery functions-enfold.php #1439809

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Turn off Cookie Bar #1439808

    Hi,
    It could be a plugin conflict, I see that you have 50 activate plugins, try disabling all of your plugins and then reload the page and try to disable the cookie consent messages.

    Best regards,
    Mike

    Hey Chris_85,
    Thank you for your patience, when the product filters are used the page is reloaded, this is why the page is then shows at the top, to work around this I would recommend adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function restore_the_scroll_position_after_reload() { ?>
      <script>
    window.addEventListener('beforeunload', function() {
        localStorage.setItem('scrollPosition', JSON.stringify({
            path: window.location.pathname,
            position: window.scrollY
        }));
    });
    window.addEventListener('load', function() {
        const saved = JSON.parse(localStorage.getItem('scrollPosition'));
        if (saved && saved.path === window.location.pathname) {
            window.scrollTo(0, saved.position);
        }
    });
    </script>
      <?php
    }
    add_action( 'wp_footer', 'restore_the_scroll_position_after_reload', 99 );

    If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
    Enfold_Support_2680.jpeg
    then add the code and save. Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    Below you can check my test page where I have a large space and then the product grid and when the filter is used and the page is reloaded the page shows at the same place.
    But when I test this on your page by injecting it via the browser it seems to work by scrolling back to the correct location after the top of the page is seen. This doesn’t occur on my test page. On your page in the browser console I see the message: Scrolling to section was successful or max attempts reached., this seems to come from a custom javascript file in your child theme: /enfold-child/inc/js/jongo-js.js try disabling the custom this javascript, if you need the custom javascript then perhaps this behavior will be acceptable.

    Best regards,
    Mike

    in reply to: Turn off Cookie Bar #1439782

    Hey ballindigital,
    Please go to Enfold Theme Options ▸ Cookie Consent ▸ Cookie Handling ▸ Enable cookie consent messages and choose Disable cookie consent messages

    Best regards,
    Mike

    in reply to: Sudden site-wide display problems #1439781

    Hey BerntOlaf,
    It looks like you are getting a “mixed content” error, this is where your site uses “https” but in your WordPress settings you have “http”, please look in tour WordPress setting:
    WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address and ensure they both use “https” for your URL.
    After correcting this you may need to disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files.
    If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Sudden site-wide display problems #1439780

    Hey BerntOlaf,
    It looks like you are getting a “mixed content” error, this is where your site uses “https” but in your WordPress settings you have “http”, please look in tour WordPress setting:
    WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address and ensure they both use “https” for your URL.
    After correcting this you may need to disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files.
    If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Maintenance mode #1439764

    Hey rixi,
    Please go to the maintenance mode option and then enable it, then in the dropdown that shows the list of pages choose the top choice “select page”, then disable the maintenance mode option and save the theme settings.

    Best regards,
    Mike

    in reply to: Saving didnt work #1439763

    Hi,
    I tried a proxy and was able to get to the login page but the login that you posted above doesn’t seem to be correct, please check:
    Enfold_Support_5384.jpeg

    Best regards,
    Mike

    in reply to: info #1439676

    Hey patrizia,
    Please note that the support fourm is included with purchase of the theme for six months, with an option to upgrade for a year. After this you can go to your Theme Forest account and renew your support.

    Best regards,
    Mike

    in reply to: Favicon problem #1439675

    Hey Lion73,
    Your favicon is showing for me on Android mobile in both languages. You could try uploading your favicon.ico to the root of your domain, if you wish, this is the default location that browsers look for the favicon.ico
    Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    in reply to: Iframe extends beyond edges #1439669

    Hi,
    I don’t see it that way on Windows or Android, please see the screenshot in the Private Content area.
    Try clearing your cache, iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: portfolio category page style changed #1439668

    Hi,
    When I test this function on my test shop site:

    add_filter( 'avf_wc_before_shop_loop_item_title_img_size', 'avf_wc_before_shop_loop_item_title_img_size_mod', 10, 1 );
    function avf_wc_before_shop_loop_item_title_img_size_mod( $thumbnail_size ) {
        return 'fullsize';
    }

    The category and tag archive page show the full size product images.

    Best regards,
    Mike

    in reply to: Adjusting Blog Posts Grid Layout #1439616

    Hi,
    Try this CSS:

    #top .avia-content-slider .slide-image img,
    #top .avia-content-slider .slide-image {
    border-radius: 0;
    }

    Best regards,
    Mike

    in reply to: Event Calendar imports all 1970 #1439615

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: WordPress 6.5 – Enfold Implications and Settings? #1439602

    Hi,
    The documentation says that it adds to the Block Editor that can be used in Classic themes this means themes that are not built on the Block Editor API, it doesn’t mean the Classic Editor which WordPress has already said the they will no longer support or maintain.
    To use these features you must use the Block Editor and block elements to build your page, this will not work with Advanced Layout Builder pages, the ABL doesn’t support Block elements in the builder.
    We can leave this thread open if you wish.

    Best regards,
    Mike

Viewing 30 posts - 2,281 through 2,310 (of 33,844 total)