Hi,
We will leave this open to hear back from you if this helped.

Best regards,
Mike

Hi,

@andreathebox on this site you are using Enfold v4.5.7 please update to the latest version.
Please follow these steps to update via ftp.

Best regards,
Mike

Hi,
Glad to hear this helped, unless there is anything else we can assist with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Sorry for the late reply, do you want the “COVID-19 Update” to always show or only before scrolling?
Please add a custom class to your div like this:

<div class="update" style=”background-color:lightblue; padding-left: 20px”>
<span>
COVID-19 Update<br>
Learn about our expanded patient care options for your health care needs.
</span>
</div>

this will allow us to write some css to correct this.

Best regards,
Mike

Hi,
I have seen something similar once when a category slug was the same as a page, perhaps the issue was like that, anyways I’m glad it is sorted out.
Unless there is anything else we can assist with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Sorry @andreathebox I missed some of your messages, so thanks for the host login but it’s not working for me, please check.

Best regards,
Mike

Hi,

@a212silver, you don’t need to do anything with the child theme, the only changes are with the parent theme via ftp.

Best regards,
Mike

Hi,

@a212silver you are using Enfold v4.2 which is a pre WordPress v5 release, you will need to update via ftp to the current version v4.7.6.3

The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

If you have trouble updating please open a new thread and include an admin login and ftp access and a link to your v4.7.6.3 theme download in DropBox or Google Drive, in the private content area so we can take a closer look.

Best regards,
Mike

Hi,
Thanks for the link to your site, to remove the horizontal border between the social icons, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

#top .social_bookmarks li {
    border-right-style: none !important;
    border-right-width: 0px !important;
}

To remove the extra elements bottom border, please try this css:

#top .av_header_transparency #header_meta {
    border-bottom: 0px none transparent !important;
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
I see you are getting some javascript errors, but I’m not sure the cause, I also see that you are using v4.5.7 with WordPress v5.5.1
Please try the latest Enfold version v4.7.6.3, if this doesn’t help try disabling your plugins and clearing your server cache, if there is one, and your browser cache and check again.

Best regards,
Mike

Hi,
Sorry, I’m not sure I understand correctly, on your sub-domain when you upload the theme it will not install? This would be before you enter a license, right? Or is it installing but you get an error when you enter a license?
As I understand the licensing for sub-domains, the license for the domain covers all sub-domains so I don’t think you would be entering a new license for the sub-domain.
Please explain the steps you are taking starting with a new WordPress install on a sub-domain, first you upload the theme zip file…

Best regards,
Mike

Hi,
Glad to hear, for the next issue I’m not sure I understand correctly, on the quiz page you linked to I do not see a footer, this is using the learndash template so the theme header & footer or sidebar won’t show.
On the quiz page what should the footer look like?

Best regards,
Mike

Hey Hannah,
Sorry to hear this, but unfortunately this theme is not available in our archive which only goes back 5 years, it seems this one is 11 years old.

Best regards,
Mike

Hi,
Thank you for the login, if you find that you are still having issues with importing the 2017 Demo, please download the file in the Private Content area and extract. Inside you will find enfold-2017.xml & 2017_demo_uploads.zip

Inside 2017_demo_uploads.zip you will find two folders 2015 & 2017, these contain all of the images for the demo, please upload these folders to \wp-content\uploads\ via ftp or your webhost file manager.
Then upload enfold-2017.xml to \wp-content\themes\enfold\includes\admin\demo_files\, this file has been modified to import the demo images from your server instead of ours, which may be blocked by a security option on your server.
Then run the demo import from the theme options and it should work fine, if not then please include ftp access in the Private Content area so we can investigate further.

Please note that importing a demo will overwrite your current content, for best results please run a reset before importing the demo.
I also recommend installing and activating these plugins before importing the demo, if you plan on using them,
BBPress & Woocommerce.

Best regards,
Mike

Hi,
Glad to hear Ismael was able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike