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July 24, 2021 at 10:49 am in reply to: Product gallery contains other unrelated media items #1312049
Hi,
Are you still using the same YouTube gallery plugin that was causing the conflict, or are you also able to give that up so that only the theme lightbox script is used?Best regards,
MikeHi,
I don’t believe the devs are, as you see the first example of this was from 2016. This performs quickly as the div is already on the page and only needs to be shown.Best regards,
MikeHey johnosjourney,
I assume that you mean that you have tried uploading the custom font via the Enfold Theme Options ▸ Import/Export ▸ Custom Font Manager
and added the font family css in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field to apply to your elements.
I note that you say you are using OTF, but our Supported Font Formats are:
ttf
eot
woff
woff2
If your custom font does include one of these and you are still having trouble please link to the zip you are using so I can test.Best regards,
MikeHey Sebastian,
Please check the Additional Portfolio Settings in your portfolio item, you can overwite the portfolio link with a custom link:

If you add a direct link to an image it will open in a lightbox, if you have enabled the lightbox option in the theme settings: Enfold Theme Options > Lightbox Modal WindowBest regards,
MikeHey selafferty,
Thank you for the link to your page, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top.page-id-21 #avia-timeline-1 { padding: 0 8px; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey saludesencial,
Sorry I don’t understand what you are trying to create, try posting a link to the actual site with the end result, the video about the funnel builder is just confusing.
Enfold has slider elements like the top of this demo, it also has Content Sliders or Accordion Sliders.
Perhaps a Tab Section Element would suit?Best regards,
MikeHey saludesencial,
Enfold does work with LearnDash, I don’t have experience with BuddyBoss but from my research, it looks like BuddyBoss is meant to be used with their themes in order for the full integration with LearnDash to work correctly, it looks like anything else is called Custom BuddyPress Development on their site, so I would lean towards BuddyBoss not working well with Enfold, but you would have to try it to be sure.Best regards,
MikeHey Junms1,
Thank you for your patience and for the screenshot, we should be able to do this but I’m not sure that I was able to match my archive page layout to yours just from the screenshot, please link to your page so I can examine it closer.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey goldengate415,
Thank you for your patience and the link to your example site, this modal popup works like our Magnific Popup example, aka “lightbox popup” in that a hidden div is added to the bottom of the page and on-click it is shown. Typically we would add the content to a code block element which could include form shortcodes or html, I believe this was one of the first examples of this solution.
Typically our example shows as a box centered in the screen, but with some css this could show as a full screen modal.
Please give this a try and let us know if you would like further help with this.Best regards,
MikeHi,
Glad Ismael could help with this filter instead of the jQuery script:add_filter("avf_masonry_entry_content", function($content) { $content .= "<span>Read more</span>"; return $content; }, 10, 1);If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
MikeHi,
There are quite a few free WordPress plugins that will add Smooth Scroll, please give these a try. Also note that most of these use jQuery so you will want to ensure that the theme setting Enfold Theme Options > Performance > Load jQuery in your footer is not enabled and that none of your cache plugins are delaying the loading of jQuery.
If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Ok, perhaps a file was corrupt or the permissions didn’t set correctly while using the Duplicator plugin, typically I’ve had good luck with it, but sometimes things happen.
If reinstalling woocommerce doesn’t help also try replacing the enfold theme files, but please don’t try to overwrite them, fully delete and replace.
Please let us know how it goes.Best regards,
MikeJuly 22, 2021 at 2:00 pm in reply to: Help with transparency and layering background images #1311481Hi,
I have investigated the audio styling further and found to force the light styling you would set Enfold Theme Options ▸ Performance ▸ Disable Features ▸ Disable self hosted video and audio features
Using the default setting of Default ▸ only load when needed (recommended) will also work depending on other theme styling settings and the page/post type, but to force it uniformly choose to disable it. I have done this for you, please clear your browser cache and check.Best regards,
MikeHi,
@envapk2 I notice that when I check one of your products I see this error:
Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.
What web host are you using? Was this a new install or did you update an older version? You had some custom woocommerce files, is there a chance that you customized any of the main theme files?
Can you create a WordPress test install on your server? Perhaps on a sub-domain like /test/ if so try to export all of your current content at WordPress > Tools > Export > All content

and on the test site install a fresh Enfold & Woocommerce and then import the current content, please note that the export file only links to your current images so if you delete the images the install file won’t find them, all of the other content is in the file.
I’m thinking that some strange error occurred with your original install and this will show another install would work correctly?
I could try this on my test server, but that would not help you if it is some issue with your server.Best regards,
MikeHi,
@trexperts please open a new thread, your issue is not the same as this thread as you are not using woocommerce. I was able to open your Advanced Layout Builder so I’m not sure if your issue is with a specific page or not. In your new thread please explain how we can recreate your error, I do recommend disabling all of your plugins and reenabling them one at a time, clearing your browser cache between each one to see if that helps.Best regards,
MikeJuly 21, 2021 at 2:25 pm in reply to: Imported Google font not working on iPhone or desktop Safari #1311152Hi,
Please try this instead:h2.avia-caption-title.playfairdisplay-bolditalic-mobile { font-family: 'playfairdisplay-bolditalic' !important; font-size: 60px; font-weight: 700; font-style: italic; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
The full-width sub-menu was not designed to be sticky on mobile, so this is not an issue. Some of this thread talked about a customization while the opening thread from 2019 was about a user issue. Since this thread is old and jumps between topics, please create a new thread after you update to v4.8.4, as there has been many changes.
In your new thread please link to a test page on your site so we are sure to match the header settings and we will try to help with this.
Thank you for your patience and understanding.Best regards,
MikeHi,
Thanks for the feedback, please try this css:.main_menu > .social_bookmarks { visibility: hidden; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
I have not seen this before but I deactivated your plugin “Disable Gutenberg” and used the theme option Enfold Theme Options > Select Your Editor > Use WP Classic Editor instead, in case there was a conflict there.
Your errors above seem to be coming from woocommerce and pointing to PHP 7.4 but your server settings show you are using PHP 7.3.29, what PHP does your server say you are using in your hosting panel?
Perhaps try changing your PHP version either up or down, to test, but not 7.8
I also see that your PHP ZipArchive Extension is not enabled, perhaps try enabling that also.
Perhaps a woocommerce reinstall would help?Best regards,
MikeJuly 21, 2021 at 1:13 pm in reply to: Help with transparency and layering background images #1311138Hi,
Thank you for your patience, to add extra padding around the easy slider on your /about/ page please try this css:#top.page-id-310 .avia-slideshow { padding: 50px; }adjust the number to suit.
For the masonry pages like /artists/ on mobile, mobile devices do not have a “hover” like a desktop does, this is why the theme shows the title like this. For an alternative we can adjust the title to take less space on mobile:@media only screen and (max-width: 767px) { #main .main_color .av-masonry-entry .av-inner-masonry-content { padding: 5px 25px; } #main .main_color .av-masonry-entry .av-masonry-entry-title+.av-masonry-entry-content { padding-top: 0px; line-height: 16px; } }
For your audio players, they are rendering as two different players in the source code, and when I test on my site I get the light version, so I’m going to need to look at this some more before I make a recommendation. I see that you are merging and compressing your CSS + JS with the theme options and you are using Autoptimize, could you disable Autoptimize for a while while we test, the plugin can give odd effects when the theme & the plugin are both merging and compressing.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for the feedback, I Enabled the Avia Layout Builder Debugger and copied the shortcode for the page to my test site and saved it without any issues, I then created a new test page on your site without any issues, please check.
I’m not sure why you are having issues with this one page but creating a new page this way seems to solve it error, please give this a try on your live site.
You will also note that I changed the text element with your stock shortcode to a code block element, I’m sure this didn’t change anything but this is the correct use of this element and it is recommended.Best regards,
MikeHi,
Please try removing your custom child theme woocommerce files to see if this corrects, perhaps there is a conflict with your customizations

When I check a woocommerce page I see this errorFailed to load resource: the server responded with a status of 500 (Internal Server Error)
so if removing your custom woocommerce files doesn’t solve then you will need to check your web server log for the cause of the Internal Server Error.Best regards,
MikeJuly 20, 2021 at 10:36 am in reply to: Wrong pricing information in Google rich text results #1310858Hi,
Unfortunately, the only way that I can imagine correcting this is to not use net prices without four decimal places because Google is showing the json price not the page rendered price that we see.
This is also the only way to get Google to show a different price, basically, you are giving Google the wrong information as it doesn’t seem to understand four decimal places. Perhaps there is some way to add the fact that you are using four decimal places to the structured data, but I found no information about this in my search.Best regards,
MikeHi,
I have submitted this as a feature request to the dev team, I will reply when I hear back.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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