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Viewing 30 posts - 11,041 through 11,070 (of 34,988 total)
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  • in reply to: Custom Elements Not Working #1361932

    Hey navindesigns,
    Thank you for your patience, we have been looking into this, the padlock icon may have been removed we are double checking and if true we will update the documentation.
    Sorry for the confusion.

    Best regards,
    Mike

    Hi,
    The login is not working, please check.
    2022-08-17_002.jpg

    Best regards,
    Mike

    in reply to: text in popup #1361928

    Hi,

    @Guenni007
    thanks for the css recommendation, I have added it to the team member solution :)

    Best regards,
    Mike

    in reply to: Widget critical error message #1361797

    Hi,
    Sorry the login is not working, the error I see is: Unknown email address.
    Please check the login details below.

    I see that you are using Enfold v4.8.1, I believe that if you update to v5.1.1 you will not have the error.

    Best regards,
    Mike

    in reply to: text in popup #1361796

    Hi,
    Very nice, thanks for sharing @Guenni007

    Best regards,
    Mike

    in reply to: WP Layer slider issue after your fix / #post-1361659 #1361795

    Hi,
    Try disabling your WP Rocket plugin and see if the error occurs again. I’m not seeing any errors on your site.
    If that doesn’t help also try disabling the Imagify plugin.

    Best regards,
    Mike

    in reply to: Demo Import #1361794

    Hi,
    Thanks for the login, I see in WordPress ▸ Tools ▸ Site Health your Max input time is a negative number:
    2022-08-16_002.jpg
    this should be 180 and your PHP time limit is also low try setting to 270
    You may need to ask your web host to set these for you.
    Are you using OVH hosting? If you are OVH hosting has disabled the set_time_limit() function, this function is to ensure that the WordPress import doesn’t time out, and is different than the PHP time limit.
    With this function disabled some people opt to use a different web host, one user had success with these settings

    Best regards,
    Mike

    in reply to: WP Layer slider issue after your fix / #post-1361659 #1361790

    Hey Tilman,
    Glad to hear this is working again, I see that you are using WP Rocket, is your server also caching or are you also using a CDN like Cloudflare? These caches can take a little while to start showing the newest version of your site, I’m guessing this is what occurred.

    Best regards,
    Mike

    in reply to: Contact form autoresponder markup broken #1361788

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Toggle not show all the content #1361736

    Hi,
    Thanks for the video, I might have a solution for you but can you create a test page that behaves like your video, your live page doesn’t.

    Best regards,
    Mike

    in reply to: Link to specific section #1361734

    Hi,
    Are you asking how to have a different main menu for each language without using a language plugin?

    Best regards,
    Mike

    Hi,
    I believe that you have a css error, because when I check the css seems to work.
    Please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Blog post – preview image #1361731

    Hi,
    Please try the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field

    Best regards,
    Mike

    in reply to: text in popup #1361730

    Hi,

    @sky19er
    @Guenni007’s solution at https://enfold.webers-webdesign.de/sky19er/ seems to work good.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: text in popup #1361701

    Hi,
    Another option might be to see this solution for using the team member element and open it in a lightbox. I see on your page you are not using a team member element, but images with toggles below them so perhaps give this a try.

    Best regards,
    Mike

    in reply to: Galerie Breakpoints #1361699

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad to hear that this helped, Ismael’s solution is a PHP function and works on the server side while the page is being built, but getting the browser screen size needs to be done on the client side with javascript after the page is built, so this won’t work.
    I can add a function to account for screen resizing, but it just auto reloads the page on resize and in a live situation the user would not trigger this because their devices would not change from desktop to tablet on the fly. Originally I thought you asked for the product tabs below the product image and make it fullwidth, in your last post you asked to have the title, price, add to cart button and description below the image, just like on the mobile version, so for this I have also added the resize function.
    Try this code to the end of your child theme functions.php file in WordPress ▸ Appearance ▸ Theme File Editor instead:

    function move_woo_product_summary_below_image_with_resize() { ?>
        <script>
    window.addEventListener('DOMContentLoaded', function() {
        (function ($) { 
            var width = $(window).width();
        if (width > 767 && width < 1200) {
          $('#top.single-product .woocommerce-tabs.wc-tabs-wrapper').css({'padding-top':'0'}).appendTo( ".container_wrap_first.template-shop > .container > .product" );
          $('#top.single-product .single-product-summary .entry-summary').css({'padding-top':'0'}).insertBefore( ".container_wrap_first.template-shop > .container > .product .woocommerce-tabs.wc-tabs-wrapper" );
          $('#top.single-product .single-product-main-image').css({'padding-bottom':'0','width':'100%'});
           }
        })(jQuery);
        var resizeId;
        window.addEventListener('resize', function() {
            clearTimeout(resizeId);
            resizeId = setTimeout(doneResizing, 300);
        });
        
        function doneResizing(){
            location.reload();
        }
    });
    </script>
      <?php
    }
    add_action('wp_footer', 'move_woo_product_summary_below_image_with_resize');

    Below I have linked to my test page, I tested with a Dev Tools device emulation of a device 1024px by 1205px to test the resize by rotating portrait to landscape and back.
    For portrait:
    2022-08-15_001.jpg
    For landscape:
    2022-08-15_002.jpg
    Please give this a try.

    Best regards,
    Mike

    in reply to: Image position in mobile view #1361693

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Using ALB to customize author archive page? #1361677

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Using ALB to customize author archive page? #1361674

    Hey adapt,
    Thanks for your question, but unfortunately it can not be edited with the ALB, you would need to edit the template file author.php or redirect the page to a new page you create with the ALB. There are a few plugins you can use to redirect with.

    Best regards,
    Mike

    in reply to: Form submissions to coming through to recipients #1361673

    Hi,
    Thanks for the login, I have tested your contact form by cloning the element and replacing your email address with mine, and I found the form is sending the contact email and the autoresponder email correctly.
    I do note that your email is marked as spam because it’s sent from a different domain, it looks like your webhost domain.
    X-Spam-Score: 90
    So you are probably also getting the emails in your spam folder, or some mail servers auto delete high scoring spam.
    To correct this you should set up SMTP mail on your site domain and use the plugin WP Mail SMTP or Easy WP SMTP so your WordPress sends mail though your domain’s SMTP and not phpmail.
    Then your mail should not be marked as spam. I know you said it used to work, but it’s possible that your webhost has too many email abusers and had been marked as a spam domain.

    Best regards,
    Mike

    in reply to: WP Layer slider – layer alignment / positioning changes #1361670

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hey Beth,
    Thanks for your patience and the link to your site, I’m not familiar with this plugin, but I took a look at your page through Appearance > Customize > Woocomerce > Mix and Match Products.
    You wrote that you cannot set the grid to any number of columns except 3, but I see that current columns are set to 5, I also tested changing them in the Customizer to 6 with no problems. You seemed to really want the list layout, so I tried this and it does work, but the css was a little off, so I added this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .mnm_form.layout_tabular .products .product {
        display: table;
        width: 100%;
    }
    .mnm_form.layout_tabular thead,.mnm_form.layout_tabular tbody {
    	display: table;	
    	width: 100%;
    }
    .mnm_form.layout_tabular thead th.product-name {
    	text-align: center;
    }
    #top.single-product #main .sidebar_sidebar_right {
    	display: none;
    }

    please clear your browser cache and check, below I included a screenshot.

    Best regards,
    Mike

    Hey Tilman,
    Thanks for the link to your site, when I checked your site with Windows Chrome for desktop and tablet (768px) I saw the logo was not in the center of the moon in the background image
    see screenshot 1 below
    so I checked for layerslider, but it was also not centered
    see screenshot 2 below
    so I centered it in the layerslider
    see screenshot 3 below
    and now on the homepage it is also centered
    see screenshot 4 below
    please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Form submissions to coming through to recipients #1361663

    Hi,
    Please include an admin login in the Private Content area so we can investigate and be of more assistance.

    Best regards,
    Mike

    in reply to: Enfold 5.1.1 anchor links & code issues with parallax #1361662

    Hey blaircomm1,
    Thanks for your patience and the link to your site, I see that your pages are getting an error in the console jquery.min.js?ver=3.6.0:2 Uncaught TypeError: e.indexOf is not a function it seems that is related to a script named AddThis? It’s hard to tell for sure but javascript errors can cascade and cause other issues, so try to disable this.
    I tested all 9 of your top masonry elements that opened an iframe, and each one of the scroll down arrows worked correctly, on desktop Windows with Chrome, Firefox, & Edge.
    All of the first arrows should go to the reddish text box, and the following arrows go to the next sections, the animation also works.
    While testing I found that when the iframe opens I see this error: GET https://i.liadm.com/s/29307?bidder_id=79701&bidder_uuid={{naid}} 400 (Bad Request) and Failed to load resource: the server responded with a status of 502 () for https://cms.analytics.yahoo.com/cms?partner_id=ADDIS I assume that these are related to scripts in your iframe pages, so you will need to correct these.
    If you have added scripts in your iframe pages, there is a good chance that they are also running in the backend when you try to edit the pages, thus causing your “spacebar” error, try seeing if you make a duplicate page without any scripts in the page if you still get this error.
    But as for the main issue of anchor links not working correctly in the iframes, I was not able to see this error.

    Best regards,
    Mike

    in reply to: Change background color on Testimonials element #1361661

    Hi,
    Glad to hear that you have this sorted out, and we will note your suggestion. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hey outtagear,
    Thank you for your patience, unfortunately, I have not heard about these plugins before and I don’t know how you are connecting them to the product reviews element, I imagine that you have customized the theme to do this, when I check your child theme I see a lot of custom files, so I not sure where to start.
    I see that your example product page had two errors, one is: Uncaught ReferenceError: EF is not defined referring to this script:

    EF.click({
        offer_id: EF.urlParameter('oid'),
        affiliate_id: EF.urlParameter('affid'),
        sub1: EF.urlParameter('sub1'),
        sub2: EF.urlParameter('sub2'),
        sub3: EF.urlParameter('sub3'),
        sub4: EF.urlParameter('sub4'),
        sub5: EF.urlParameter('sub5'),
        uid: EF.urlParameter('uid'),
        source_id: EF.urlParameter('source_id'),
        transaction_id: EF.urlParameter('_ef_transaction_id'),
    });

    perhaps you know where it is and can adjust it.
    The second error is Uncaught TypeError: Cannot read properties of undefined (reading 'left') and it refers to a custom script in your child theme /wp-content/themes/enfold-child/js/script.js
    Typically these kinds of errors are related to javascript being deferred, and I see your WP Rocket is doing this and you have disabled jQuery Migrate in the theme options. But when I tested changing these options it didn’t correct the errors, so I put everything back to the way it was.
    Often a javascript error can cause other issues, so try fixing these two errors and perhaps your plugin will then work correctly, if not try disabling your plugins one at a time to see if there is a conflict with the Judge.me plugin.

    Best regards,
    Mike

    in reply to: No background video on Iphone/Ipad #1361656

    Hi,
    Thank you for your patience, unfortunately mobile background videos will not typically play on mobile devices, Safari & Chrome have set the standard a few years back that mobile video must be clicked by the user to play, this was to try to curb “video spamming” by websites. As with any standard there are “hacks” around this but with each update Safari & Chrome block more methods. We follow the rules, you can probably find a WordPress plugin that will if you really want to do this. The last time I checked the layerslider was still playing background videos on mobile, but there is no telling how long this will be for. I would recommend not trying to bypass this because you will constantly need to watch your site for this breaking.

    Best regards,
    Mike

    in reply to: widget spacing left and right smaller #1361653

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 11,041 through 11,070 (of 34,988 total)