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Viewing 30 posts - 8,431 through 8,460 (of 34,913 total)
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  • Hi,
    Thank you for your patience, yes the issue continues to be that with the The Events Calendar PRO activated the countdown element doesn’t show, even with the latest version (5.4.1) I have asked the team for advice on this, in the meanwhile please update your Dev site to the latest version (5.4.1). This will most likely be the first thing they ask you to do. Currently, your Dev site is still using v4.8.9

    Best regards,
    Mike

    in reply to: start site is permanently redirected to 404 #1401456

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread with this link and we will gladly try to help you. Thank you for using Enfold.
    Also if you go to the Enfold Support Forum you can click the big blue button at the top of the page.
    Enfold_Support_661.jpeg

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: pages not appearing in the menue #1401453

    Hi,
    Thanks for the feedback, your logo url was giving a 404 error, I copied the correct url from your media library and corrected for you, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Thanks for your patience, I was not able to edit your dev site homepage as it gave a server 500 error, I believe this is due to HTML code errors on the page after you saved it, I Enabled the Avia Layout Builder Debugger but this didn’t help in recovering the page. So I duplicated your page and it allowed me to edit it and I found css in the custom class field which is one possible reason for the failure:

    .caption_framed .slideshow_caption .avia-caption-title { background: rgba(242, 242, 242, 0.5) !important; }

    Enfold_Support_656.jpeg
    I removed and saved the page and it seems to be working correctly now, please check the link below.
    I also found many more elements with HTML code, these can lead to future errors.
    Enfold_Support_658.jpeg
    I recommend using our Special Character Translation plugin, please see our documentation: Using special characters

    Best regards,
    Mike

    in reply to: pages not appearing in the menue #1401408

    Hi,
    Please choose left align in the button option here:
    Enfold_Support_654.jpeg
    I did the first one for you.

    Please note since this thread is quite long now and has covered multiple topics, we ask that different threads are used for multiple questions, this helps future users find solutions easier and helps keep the thread length manageable.
    Please let us know if this helps you with the button so we can close this thread and feel free to open a new thread for future topics. Thanks for understanding.

    Best regards,
    Mike

    Hi,
    Please update your Dev site to v5.4.1, it is using v4.8.9

    Best regards,
    Mike

    in reply to: Can’t remove sidebar from product category pages #1401368

    Hi,
    Thanks for your patience and the link to your site, I’m not sure why this is occuring on your site as setting the Sidebar On Archive Pages works on my test site, so after much testing on your site I added this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    
    add_filter('avia_layout_filter', 'avia_change_post_layout', 10, 2);
    function avia_change_post_layout($layout, $post_id) {
        if( is_archive() ) {
            $layout['current'] = $layout['fullsize'];
            $layout['current']['main'] = 'fullsize';
        }
    
        return $layout;
    }

    And this seems to have solved, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: pages not appearing in the menue #1401356

    Hi,
    Sorry I was looking at the text on the page and not the form.
    I added this css:

    #top .input-text, #top input[type="text"], #top input[type="input"], #top input[type="password"], #top input[type="email"], #top input[type="number"], #top input[type="url"], #top input[type="tel"], #top input[type="search"], #top textarea, #top select {
        font-family: 'montserrat';
    }

    please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Woocommerce shop not showing mobile #1401354

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the screenshot, I can only recreate this when I hover my mouse over the menu item in the Elements Panel not by forcing the element state of :hover
    Enfold_Support_648.jpeg
    Your screenshot shows a slideshow caption highlighted, not the menu item and the forced the element state is not shown, so it not clear what it going on,
    Enfold_Support_650.jpeg
    but I pretty sure that this blue is only a helper color in the Dev Tools and not on the actual page.

    Best regards,
    Mike

    in reply to: Transparent header not working #1401319

    Hi,
    Thanks for your patience, I believe you will have trouble getting a color section background video to play with sound on mobile devices. I looked at your LayerSlider and instead of using an button image, I added a LayerSlider button to is, it looks very close to your button image, please check.
    Typically to have a mobile LayerSlider for mobile fill the full screen you would create a second LayerSlider with a mobile canvas size and adjust the background video and button to suit.
    Then set the visibility so only one shows on mobile and one on desktop

    Best regards,
    Mike

    Hi,
    Thanks for your patience and for the login, I found that deactivating the The Events Calendar PRO upgrade plugin allows the countdown element to work.
    I have asked the rest of the team for advice, Thanks for your patience.
    Please leave this dev site available for the team to check.
    Please also update to v5.4.1, This site is using v4.8.9

    Best regards,
    Mike

    in reply to: pages not appearing in the menue #1401317

    Hi,
    Sorry, I believe that I have now corrected the correct one, please check.

    Best regards,
    Mike

    in reply to: pages not appearing in the menue #1401251

    Hi,
    It was the same issue I removed the spans around the text in the text block “Text” tab and it is now correct, please try to only enter clear text with no formatting.

    Best regards,
    Mike

    in reply to: start site is permanently redirected to 404 #1401249

    Hi,
    Glad we were able to help, shall we close this then?

    Best regards,
    Mike

    in reply to: CSS error. Can’t save Enfold options #1401240

    Hi,
    I believe that this is related to your Managed Hosting, perhaps something with the Kinsta Cache, I know you said they can not disable this. I was able to import your site to a new install on my simple un-managed host with no trouble, login details below.
    Can Kinsta offer you an un-managed account for you to test with?

    Best regards,
    Mike

    in reply to: start site is permanently redirected to 404 #1401235

    Hi,
    Try changing your WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address to https, right now they are both http

    Best regards,
    Mike

    in reply to: pages not appearing in the menue #1401234

    Hi,
    On your footer page you had an inline font in the span of the text:
    Enfold_Support_643.jpeg
    I removed for you and now Montserrat shows.
    I also corrected the pages:
    – Kursbücher
    – Investigatives Coaching
    I believe this span is being added when you paste your content into the text element, try pasting the text into the “text” tab of the text element so the style won’t be added or if you see this again go to the text tab and remove the span.
    Please clear your browser cache and check.
    Best regards,
    Mike

    in reply to: start site is permanently redirected to 404 #1401183

    Hi,
    Glad to hear that you found the cause for the error message.
    The directory /wp-content/cache/ is typically only created by plugins, it is not a default WordPress directory. If you didn’t already have a caching plugin there is no need to add one. More importantly is clearing your browser cache, Please note that with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: pages not appearing in the menue #1401180

    Hi,
    Typically the first step is to set it at Enfold Theme Options ▸ General Layout ▸ Fonts and I see that you have:
    Enfold_Support_641.jpeg
    I then check your homepage and one of your posts and all text and menu items and links are Montserrat, try clearing your browser cache and include a screenshot of the elegant not using the Montserrat font, and paste the image URL in your post so we can assist.
    Please note that iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: cant open 2nd page of search results #1401174

    Hi,
    Thanks for the feedback and the FTP login. Please try to not overwrite the theme files because it could leave damaged misnamed files behind, I recommend first extract the “enfold.zip” file to your desktop as /enfold/
    and rename to /enfold-new/ and upload the folder to your /wp-content/themes/ folder via FTP or your file manager in your webhost cPanel
    Then via FTP or your cPanel file manager, at /wp-content/themes/ rename /enfold/ to /enfold-old/ and rename /enfold-new/ to /enfold/ and delete the /enfold-old/ directory.
    And then check your site, I tried to do this for you but from my location the FTP was calculated to take three hours, so I couldn’t do it.
    I did try the other method of uploading the enfold.zip your WordPress ▸ Appearance ▸ Themes but WordPress gave this error:
    The update cannot be installed because some files could not be copied. This is usually due to inconsistent file permissions
    So please try to correct your file permissions or try reuploading via FTP as I suggested.

    Best regards,
    Mike

    Hi,
    Can you explain more about where you are seeing this light blue? I’m not seeing this on the menu item or links in Chrome on Windows Dev Tools.
    It sounds like the Safari -webkit-focus-ring-color if so you may want to consider that it is used for web accessibility.
    If you still want to remove it please include a screenshot of it and paste the image URL in your post, and let us know what browser you are using.

    Best regards,
    Mike

    in reply to: Mobil Phone showing a bunch of code #1401165

    Hi,
    Do you mean that you want to remove the menu item “contact” from your main menu?
    If so go to your main menu and delete the menu item:
    Enfold_Support_639.jpeg
    I don’t see any contact info at the bottom of the pages, perhaps you already sorted this out?

    Best regards,
    Mike

    in reply to: 2 indentical Google fonts loading? #1401162

    Hi,
    Thank you for your patience, but the 2FA code doesn’t work and WordFence has locked me out, please disable WordFence and the 2FA so we can login and investigate.
    Please note that our Mods are in different parts of the world and on different time zones, anyone of us should be able to login and assist, so disabling the WordFence and the 2FA would help.

    Best regards,
    Mike

    in reply to: Unable to open 2 pages of my website. #1401160

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Mobil Phone showing a bunch of code #1401144

    Hi,
    Thanks for your question, on mobile I only see three top menu items “doubled” Evidence & Forensics, Contradictions, Objections & Responses this is because the top menu item is also a link to it’s own page so for mobile to view the sub-menu items you would click the title, thus the link to the title won’t work, so another item is added in the sub-menu so you can go to this page. Please see the settings at Enfold Theme Options ▸ Main Menu ▸ Burger/Mobile Menu ▸ Clone title menu items to submenu and read the explanation, if you wish you can change the setting.
    Enfold_Support_637.jpeg

    Best regards,
    Mike

    in reply to: More Javascript issues #1401140

    Hi,
    Thank you for disabling the WordPress.com login, since removing the plugin have you seen the error again? I tested again with a new account and didn’t see the error.
    In Incognito Mode I went to the /my-account/ page, then Registered for a new account with a random email address, then I went to Membership ▸ Choose a membership level:
    Enfold_Support_627.jpeg
    then I choose the free level:
    Enfold_Support_629.jpeg
    Then on the next page where your screenshot showed the error:
    Enfold_Support_631.jpeg
    I didn’t have an error:
    Enfold_Support_633.jpeg
    so I added a fake birthday and agreed to the Terms and conditions and was directed to the success page:
    Enfold_Support_635.jpeg
    These are the correct steps right?

    Best regards,
    Mike

    in reply to: Hauptmenü Aktiv Farbe #1401138

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 8,431 through 8,460 (of 34,913 total)