Hey phil-0071,
I see that you are using an older version 5.2.1, try updating to 5.6.2 and if this doesn’t solve try disabling your plugins abd checking again.

Best regards,
Mike

Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
What problem do you see?

Best regards,
Mike

Hey Robyone925,
Please check that your reCAPTCHA key is registered for both domains at Google, you may need to create an additional key for the other domain if you can’t add multiple donains.

Best regards,
Mike

Hey Bernd,
Are you using Captcha v2 and PHP v8.2?
Another user shared a solution but I was unable to reproduce the error on my server, perhaps you are experiencing the same error?
Give this a try.

Best regards,
Mike

Hey Gagik,
If you have the smush plugin try disabling it, if not please include an admin login in the Private Content area and a link to the page so we can be of more assistance.

Best regards,
Mike

Hi,
When you look at your Theme Forest account for the Enfold product there are two download links, one says installable WP version the other says “full version”

Best regards,
Mike

Hi,
Please note that you need to use the installable WP version from your Theme Forest account, not the full version, as you are triying to install.
Please try to do this.
There are no other themes that you can install and import the Enfold settings.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
This seems to be an conflict with the Yoast plugin as it crashes when variations are saved and using the ALB purchase button, I disabled the plugin and updated your variation so it will show on the frontend and then enable the Yoast plugin again. So now it is working.
If you make more products try to follow these steps, this issue has already been reported to the Dev Team and I added your thread the report, either I or the Dev Team will reply when a solution is found. Thank you for your patience.

Best regards,
Mike

Hi,
To add google analytics code you can use the theme option Enfold Theme Options ▸ Google Services ▸ Google Analytics Tracking Code or you can add it to this function where it says //add header code here and then add this to your child theme functions.php

add_action('wp_head','add_custom_header_code');
function add_custom_header_code(){
	?>
<script>
  //add header code here
</script>
	<?php
}

Please ensure that you have downloaded the installable WP version from your Theme Forest account, this is the one you can install, the “full version with documentation” can’t be uploaded to WordPress as is.

Best regards,
Mike

Hi,
I’m not sure what you mean, did you follow my advice?

I recommend via FTP removing all for the child theme files excerpt for the style.css & functions.php and check if that solves, if it does then you can add the files back one at a time until the error occurs again and then you will know where the error is from.

Child theme’s don’t include a header.php and if you recall from a earlier thread that the header.php broke your layout, I explained that you should not add header.php files to your child theme or you will have more problems in the future.
Please read that post again and try the solution I offered to add any of your customizations to your functions.php so you will not keep having this issue.

Best regards,
Mike

Hi,
Glad that this has helped, since it is working I use it, but in the future try making each image use different IDs as in my screenshot,
Unless there is anything else we can assist with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Thanks, I found that disabling your child theme solves the problem, please give this a try.
But you have so many custom files in your child theme it will be very hard to determine which file is causing the issue.
I recommend via FTP removing all for the child theme files excerpt for the style.css & functions.php and check if that solves, if it does then you can add the files back one at a time until the error occurs again and then you will know where the error is from.

Best regards,
Mike

Hi,

@zanon8 Since this thread is from 2019 and the solution was for specifically this user situation it may not work for you.
Please open a new thread with the url to the page in question and a explanation of the issue and an admin login so we can be of more assistance.
Since this is not your thread posting your admin login here will not be private and you will not see our comments in the Private Content area, thank you for your patience and understanding and using Enfold.

Best regards,
Mike