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Hey Monique,
I believe this error is in the Enfold Theme Options ▸ Google Services ▸ Google Analytics Tracking Code The code seems to have an error in it so remove all of it and then check again.
Or it’s added by a function in their child theme functions.php, try removing it.Best regards,
MikeHey CreaThinkVeenendaal,
Thanks for the link to your site, but the login doesn’t work. This space looks like the Smush lazyload error, try disabling the lasyload option in Smush or disable the Smush plugin all together and clear your browser cache and check again.
I also see that you are using v5.2.1, I recommend that you update to v5.6.3, this would not solve the Smush error but will fix other errors.Best regards,
MikeHi,
I believe there was a specific error in your version for the Envato token which was fixed in v5.2
I recommend using the Envato Market WordPress Plugin to update to the current version 5.6.3 or manually update, then you should have no further issues for future updates.
This is how to manually update if you don’t want to use a plugin:
First download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
MikeHi,
I would recommend manually adding the link as Ismael suggested but using our Special Character Translation plugin for the less-than & greater-than symbols to avoid the HTML warning in the Special Heading element.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for your patience, I checked your mobile menu on my Android device and it showed for me and opened when I clicked it, I assume the Ismael’s script above is enabled but I couldn’t get past the QR code when I logged in to your site.
I’m not sure what would cause the error you were seeing before Ismael’s script as I have not seen any issues like this before.
Do you have a current staging site that we could investigate with?Best regards,
MikeHi,
Do you mean on some post and not others, or on the same post sometimes and not others?
Are they all Classic Editor posts and do they all have third party shortcodes?
Do Classic Editor posts with no shortcodes always work when your other plugins are disabled?Best regards,
MikeHi,
Ich werde Google Translate verwenden, um für Sie auf Deutsch zu posten.
Ich sehe mir den Abschnitt „Einblicke gewinnen“ an und sehe, dass Sie das Listenlayout mit Auszug und das Elegant verwenden Blog-Styling: Die Kategorien werden nicht angezeigt, das ist beabsichtigt.
Sie können Ihren Blog-Styling-Standard (Geschäft) ändern.
Oder verwenden Sie ein anderes Format im Blog-Element, z. B. Einzelautor, kleine Vorschau oder Blog mit mehreren Autoren oder Gitter
Ich habe keine funktionierende Vorlagenänderung gefunden, mit der die Kategorien im Listenlayout angezeigt werden könnten. Deshalb habe ich den Rest des Teams um Rat gefragt und werde antworten, sobald ich etwas von ihnen höre. Vielen Dank für Ihre Geduld.— Translated with Google —
I will use Google Translate to post in German for you.
I how see the “Gain insights” section and see that you are using the List Layout with Excerpt and with the Elegant Blog Styling the categories will not show, this is by design.
You could change your Blog Styling Default (business)
Or use a different format in the blog element like, Single author, small preview or Multi Author Blog or Grid
I didn’t find a working template modification that worked to show the categories with the List Layout, so I asked the rest of the team for advice and will reply back when I hear from them, thank you for your patience.Best regards,
MikeHi,
Did you try disabling your other plugins? Try including a login to your staging site so we can check.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Can you include a link to your site and FTP access so we can check, typically after clearing your browser cache this should work. Are you using Chrome and Firefox on Widows or Mac?
I wonder if one of your plugins added a rule in the .htaccess file for favicon like this:RewriteCond favicon.ico RewriteRule .* path/to/shared/favicon.ico [L] -or- Options +FollowSymLinks RewriteRule ^favicon.ico path_to_favicon_folder/favicon.ico [L]Best regards,
MikeJuly 1, 2023 at 11:10 pm in reply to: Zeilen zeigen sich nicht nebeneinander auf mobile Geräten an #1412237Hi,
As I understand your request you would like the columns to be three across on mobile also, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 767px) { #top #wrap_all .flex_column.no_margin.av_one_third { width: 33.3%; } .responsive #top #wrap_all .flex_column_table_cell { display: table-cell; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey James,
Thanks for your patience, the solution works for specific items, you can add more items by duplicating the last line in the code and add a new masonry item number like this replacing the “X”s:function custom_script() { ?> <script> (function($) { $('#av-masonry-2-item-3398 img').height($('#av-masonry-2-item-3398 img').height() + 15); $('#av-masonry-1-item-3400 img').height($('#av-masonry-1-item-3400 img').height() + 15); $('#av-masonry-x-item-xxxx img').height($('#av-masonry-x-item-xxxx img').height() + 15); }(jQuery)); </script> <?php } add_action('wp_footer', 'custom_script');The link above to your not working page is not working, so if your not sure how to find the item number please include a new link.
Best regards,
MikeHi,
Thanks for your screenshot, it looks like a post created with the Classic Editor, when I check on my demo site it is working for me:

I see in your screenshot there is a shortcode, try enabling SEO Support ▸ Search Engine Optimization Support ▸ Preprocessing Shortcodes In Header ▸ allow to preprocess shortcodes:

If this doesn’t help Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.Best regards,
MikeHey ballindigital,
Thank you for the link to your site, I have not used Cartflows before but it looks like it is working, first I went to your Cartflows ▸ Flows ▸ Checkout Page ▸ All Steps and clicked Edit:

then Edit Design

then Advanced Layout Builder

and it looked like an Advanced Layout Builder page:

Please give this a try.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey germanvoice,
As I understand your favicon was working originally, but after installing some plugins it stopped working.
Please try adding a favicon.ico to your root directory via FTP or your webhost file manager, this is the default location that many web browsers look for a favicon.
You can convert your favicon png or jpg image to a ico and upload it to your root directory.Best regards,
MikeHey sky19er,Thank you for the link to your site, Enfold v5.6.3 change the Mailchimp API from v2 to v3, so the Enfold Theme Options ▸ Newsletter ▸ Mailchimp needed to be reverified and the mailchimp element needed to be opened and resaved, I did this for you, if you have any other mailchimp elements please open and resaved.
Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJuly 1, 2023 at 8:03 pm in reply to: css help for transparency overflowing logo to scrolling header logo w min size #1412225Hi,
Glad to hear Guenni007 is going to help you, Guenni007 has more experience with SVG than I do, for your other pages where the logo is very small after scrolling perhps this css will help:#top:not(.home) #header.header-scrolled .logo a svg, #top:not(.home) #header.header-scrolled .logo a, #top:not(.home) #header.header-scrolled .logo { padding: 0; max-height: 50px !important; height: 50px; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey extraeyes,
Thank you for the link to your site and adding two images for us to review, I checked these two images in Windows on Chrome, Firefox, & Edge and I don’t see colors that are “washed out”.
I wouldn’t say that these two images look any different from your other images on the page.
I also view the source image links and they look the same, perhaps if you link to the original image that has not been uploaded to WordPress I will see a difference and understand
To add a screenshot please try using an Screenshot service and pasting the image URL in your post.
Were your previous uploaded images showing correctly and this is a new error?Best regards,
MikeHey mathieu,
It looks like an error in your child theme functions.php around line 619, try removing the customization in that part in your child theme functions.php and test again.
Then review your customization to determine how to correct your customization.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.Best regards,
MikeHey haines1,
Thank you for the link to your site, I also need to click menu items twice but I don’t see any errors in the browser console, try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the feedback, I have reported this to the Dev Team for their review and either I or another member will reply back, Thank you for your patience.Best regards,
MikeHi,
When I check your page I see that you have the Double opt-in enabled, if you don’t want the confirmation email sent, please disabled this feature.

I originally thought that you were refuring to a “welcome” email confirmation, so I asked the Dev Team if the recent changes could be triggering this and they said no.
When I test on my demo site with the Double opt-in disabled, I receive no emails, since my Mailchimp account setting do not have a “welcome” email confirmation enabled. This is not overridden by the theme.
When I test on my demo site with the Double opt-in enabled I receive a Please Confirm Subscription from Mailchimp, this is the correct behavior since the Double opt-in is enabled.

Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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