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Hey Victor Pitanga,
Your email address is not registered for the support forum.
If you have purchased your license in the past 6 months then please register your Purchase Code here.
Then log into the support forum and open a new thread.
If you already had a support account but your support is no longer active, then go to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.Best regards,
MikeHey Tan Phat,
To remove the copyright backlink you would add [nolink] into the copyright field, please see our documentation for more info.
Please note that using the contact form is not appropriate for support questions, in the future please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.Best regards,
MikeHi,
Try going to Enfold Theme Options ▸ Custom Error 404 Page and if you are using Redirect to selected page with your homepage selected, then change this to Select Page.
If this is not the current setting, then click the option Redirect to selected page and see if the homepage was selected, if so change this to Select Page.
If not, check the Maintenance Mode option by selecting Enabled – Redirect to selected page ad see if any page is selected, if so change this to Select Page. and the disable and save the theme settings.
This should solve if not then please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeHi,
Ok, I can probably change it, so as I understand you want Kostenlos
to be lowercase, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.tribe-events-event-cost { text-transform: lowercase; }
After applying the css, please clear your browser cache and check.
Earlier you wrote that you wanted to change Eintritt but you didn’t say to what and I don’t see it on the page you linked to, is it on a different page?Best regards,
MikeHi,
If you are refuring to your current site then you should still add the SMTP plugin and not use the default WordPress PHP mail.
Then I would expect sending emails to (Email address hidden if logged out) and (Email address hidden if logged out) and (Email address hidden if logged out) addresses to work.
When you use the default WordPress PHP mail the mail header says your current email address, or any address you add to the site, but when the SMTP mail accounts get the message they know it was not sent by the domain though SMTP so they mark it as spam.
In the past the message would go to the spam folder, but most of the time now most webhosts use Apache SpamAssassin which deletes the messages by default to combat spam.
Think of it like in the old days you could have a web address that was not SSL (http://) but now if you don’t have SSL (https://) most browsers won’t load the page, it’s along the same lines.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey comkapi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.leaflet-popup-content br:nth-child(even) { display: none; }
I have reported this to the Dev Team for them to review this issue for a future update.
Best regards,
MikeHi,
I assume that you are refuring to a different site, as these emails don’t match your domain.
You will need to add a SMTP plugin like WP Mail SMTP because the default WordPress PHP mail will be marked as spam and deleted by the email server of the webhost.
If this is for a client site and you are not building it on their domain you will probably need to wait until after you move the site to the domain.Best regards,
MikeHi,
This is the css in your Quick CSS adding the circle around the menu item:
so you could remove this from both of your languages and clear your cache plugin.
To add your light orange background color to the active menu item, go to Enfold Theme Options ▸ Advanced Styling and add a second Main Menu Links from the drop down option
and then check Apply only to active state and add your background color, you will need to do this for each language and then clear your cache plugin.
Best regards,
MikeHi,
The translation files are in enfold/lang/ you can modify the files with Poedit and then add your customized files to your child theme, see our documentation: Child Theme TranslationsBest regards,
MikeAugust 3, 2023 at 12:26 pm in reply to: WooCommerce PayPal Payments is invisible on checkout page #1415327Hey NastaranMazloumi,
Please see the WooCommerce PayPal Payments documentation there are quite a few steps that you need to follow for the plugin to work.Best regards,
MikeHi,
Glad to help, we will leave this open for now, but please let us know when we can close the thread.Best regards,
MikeHi,
Try downloading the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeAugust 3, 2023 at 11:58 am in reply to: Wp Rocket broke my hamburger menu, tags and accordion #1415324Hi,
This was the only change that I made, perhaps all of the WP Rocket setting need to match, or perhaps you need to purge the WP Rocket cache a few times.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey sky19er,
Thank you for your patience, I see the site is using the v5.5, please update to v5.6.5 then the Enfold Theme Options ▸ Newsletter ▸ Mailchimp needs to be reverified and then each mailchimp element on your pages needs to be opened and resaved.Best regards,
MikeHi,
As I understand, you changed the link and it is still stretched, when I check now the image is still coming from your CDN (cloudinary.com), please try disabling this and check again.Best regards,
MikeHey M1000000,
Thanks for your question but it doesn’t look like the new Twitter icon is available on fontello.com yet where the theme icons come from.
The Dev Team has opened a new Github Feature Request for users to place requests and follow them as the Dev Team reviews them, you can post your request there.Best regards,
MikeHey alliansohog,
Thanks for the screenshot and the link to your site, the button was hidden in the Element Visibility setting, I corrected this for you.
To correct your shortcode element I added this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field@media only screen and (min-width: 479px){ .mec-event-list-minimal .mec-event-article { display: block; } }
Please clear your browser cache and check.
Best regards,
MikeHey Maggie,
When I check the source link to your logo it looks like it is coming from a CDN (cloudinary.com) and not your site and the image served is stretched. See the link below and open in a new tab.
Is this the url in your Enfold Theme Options ▸ Header ▸ Transparency Options ▸ Transparency Logo?
If it is change it to the second link below that is a direct link to your image, paste this second url into the field and do not click upload click save all settings instead.
If your link is already the correct second link, then your CDN (cloudinary.com) plugin is scaling the image to a stretched one, find and disable this plugin, or ask the plugin author how to set it to use the correct image, or exclude this image from the CDN so the correct image is shown.Best regards,
MikeHi,
What do you want the Eintritt to be? Isn’t Kostenlos a value in the backend that you can change?
Please link to your page so we can examine.
What is the heading on the detail-pages that you want on the the single-event-page, please include links to these pages also.Best regards,
MikeHi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.avia-team-member .team-member-description { display: none; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
I would not recommend editing the template directly as it will be lost when you update in the future, please link to your page with the headings that you want to change and we can help with some code you can add to your child theme or a plugin like WPCode, that supports PHP code snippets, JavaScript code snippets, & CSS code snippets so your customizations won’t be lost in the future.
Perhaps adding a screenshot of your desired changes would help us.Best regards,
MikeHi,
I see the code for the script in the source code of your page but it is not being used, it seems to be added via base64 from what looks like WP Rocket.
It seems that your WP Rocket maybe deferring or lazyload the javascript so it is not running, when I test on your site by injecting the javascript it works.
You would need this script to not be deferred by WP Rocket as that allows the video to be loaded and defeats the purpose. This needs to run ASAP so the slideshow is removed before the video is loaded.
I’m not sure if WP Rocket has a way to do this but I recommend trying this with WP Rocket disabled as a test, this script has worked for other users but perhaps they were not deferring or lazyload the javascript as you are.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey emilconsor,
Typically you can use the WPML language switcher options to show it before or after any menu you choose, so typically you don’t need to use shortcode to display the language switcher in the mobile menu.
Please give this a try, otherwise include an admin login in the Private Content area so we can help.Best regards,
MikeHey Stefan,
Google reCaptcha will require you to create a new Google API key for each domain, so no. When you move to the live domain you will need to create a new Google API key.Best regards,
MikeAugust 2, 2023 at 11:53 am in reply to: New website, when uploading Enfold theme immediately a critical error #1415234Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks Guenni007 that is the hook in the documentation that I used.
Glad we were able to help buddy1, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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