Forum Replies Created

Viewing 30 posts - 5,971 through 6,000 (of 34,721 total)
  • Author
    Posts
  • in reply to: Admin-Seite wählt Hauptmenü nicht an #1416329

    Hi,
    Enabling your caching plugin solves this, I did it for you:
    Enfold_Support_2945.jpeg

    Best regards,
    Mike

    in reply to: YouTube video #1416292

    Hi,
    Unfortunately not, I would recommend looking for a plugin that has this feature.

    Best regards,
    Mike

    in reply to: Logo squashed since 6.3 update #1416271

    Hey whdsolutions,
    Thanks for the link to your site but when I check your image is 170×204 the same as the image when I download it, Please see the screenshot in the Private Content area.

    Best regards,
    Mike

    in reply to: YouTube video #1416270

    Hey Stilecatalini,
    Videos will not auto play with sound and will not auto play on mobile, this rule is set by the browsers. There may be some plugins that may do this in some browsers with a “hack” but it is not dependable and may stop working in the future. It is best to wait for the user to click on the video to play.

    Best regards,
    Mike

    in reply to: Massive gap above Grid Row in Parallax template #1416269

    Hi,
    Ok, we will wait to hear back from you when your site is live.

    Best regards,
    Mike

    in reply to: Admin-Seite wählt Hauptmenü nicht an #1416267

    Hi,
    Thanks for the login, this “critical problem” problem warning in your site-health report is a preformance warning, you should open the tab and follow the steps if you wish, it doesn’t mean that your site is broken, it wants you to set up your caching and look in to why your server is slow, for this you will need to contact your webhost, this is not a theme issue, there isn’t anything we can help with this.

    Best regards,
    Mike

    in reply to: Mobile Padding Lost – manual override … but why? … #1416245

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Mobile Padding Lost – manual override … but why? … #1416243

    Hi,
    This is due to your video snippet in the WP Code plugin, scroll to the bottom of the snippet:
    Enfold_Support_2939.jpeg

    Best regards,
    Mike

    in reply to: Admin-Seite wählt Hauptmenü nicht an #1416238

    Hi,
    Unfortunately the login is not working so we can’t see your site-health report. I didn’t know this is where you saw the “critical problem”

    Best regards,
    Mike

    in reply to: Mobile Padding Lost – manual override … but why? … #1416236

    Hi,
    Where on the frontend do you see the issue, which page and elements?
    Perhaps a screenshot would help.

    Best regards,
    Mike

    in reply to: chatbot has disappeared #1416235

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: chatbot has disappeared #1416217

    Hi,
    I see the adjustments I made are in the page revisions, odd
    Nonetheless, currently your color section #services has two rows of three columns, each row has a negative top margin of -80px so these columns are on top of each other.
    Each of these rows needs to be in it’s own color section, so clone the color section #services and in the top version remove all elements except the first three columns, and change the color section bottom margin to 160px. Then in the second cloned color section remove the first three columns and change the color section custon ID, each ID on a page should be unique. Then in the first column look in the rows settings and change the top margin from -80px to 160px, that should be about right.
    Adjust the top and bottom margins of the columns in the two color sections until the columns have the amount of space between them so you are happy.
    I see that you changed your chatbase.co code but you are still getting errors, I see that they offer a plugin Chatbase perhaps give that a try.

    Best regards,
    Mike

    in reply to: about button/foto effect #1416205

    Hi,
    Thanks for the link to the example, I see that on hover the box-shadow on the bottom and right grows slowly
    Enfold_Support_2921.jpeg
    So to add the effect to your slider buttons try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top #wrap_all .avia-slideshow-button:hover {
    box-shadow: 10px 9px 0 0px #d0d0d0;
    transition: box-shadow .3s;
    }

    After applying the css, please clear your browser cache and check.
    This is the expected results on hover:
    Enfold_Support_2923.jpeg

    Best regards,
    Mike

    in reply to: Z-Index does not work #1416201

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) {
    .responsive #top #wrap_all #av-extra-columns > .av-section-cont-open {
        margin-top: 80px;
    }
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Thanks for your patience and the link to your site, when I check your icons there are no empty boxes, please clear your browser cache and check.
    Enfold_Support_2919.jpeg

    Best regards,
    Mike

    in reply to: about button/foto effect #1416195

    Hey tulin88,
    What kind of effects are you looking for your images and buttons?
    I don’t know of any plugins but perhaps we can assist with some different effects, can you link to an example of what you would like?

    Best regards,
    Mike

    in reply to: Pop Up Builder Not Working #1416194

    Hi,
    It seems to be working when I visit your site.
    Enfold_Support_2917.jpeg
    If this is not what you mean then please explain in further detail, the more detail that you add to a support thread really helps us to help you.

    Best regards,
    Mike

    in reply to: Mouse Hover #1416193

    Hey Tim,
    Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    in reply to: chatbot has disappeared #1416192

    Hi,
    chatbase.co Failed to load resource: the server responded with a status of 401 ()
    401 means Unauthorized response so it seems that chatbase.co doesn’t like your code, try checking where you got it from.
    As for your top columns, it looks like you cloned the section so the negative margin had the two rows of columns stacked, I adjusted so they are not stacked, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Button row text not displaying on iOS devices #1416191

    Hi,
    Sorry, my mistake, I was looking at the menu, anyways I do see that the text in the grid column is not showing on my desktop Mac in Safari, I see an error Error: problem parsing d= on Windows while the text shows there is a error Error: attribute d: Expected number, “…9 9.5-203.5-82.5-97.”.
    Please include an admin login in the Private Content area so we can investigate. Also please Enable the Avia Layout Builder Debugger by adding this snippet to the WordPress ▸ Appearance ▸ Theme File Editor ▸ Enfold child theme ▸ functions.php

    //set builder mode to debug
    add_action('avia_builder_mode', "builder_set_debug");
    function builder_set_debug()
    {
      return "debug";
    }

    Best regards,
    Mike

    in reply to: Top menu secondary small one font will not change color. #1416185

    Hi,
    Glad we could help, and glad you are able to create such a nice site with the theme, we don’t have a theme demo submission link, but you could post to the Enfold Showcase thread and say that you would be happy to share as a possible future demo, the team routinely comments on these posts in the background for possible ideas.
    I will go ahead an close this thread, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Preloader interfering with scan and seo #1416184

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: chatbot has disappeared #1416183

    Hi,
    Please post the admin login in the Private Content area, try going to the forum and posting, I’m not sure that you can do it from an email notification reply if that is what you are tring to do.

    Best regards,
    Mike

    in reply to: Button row text not displaying on iOS devices #1416178

    Hi,
    Thanks for your patience, I don’t have a iPhone but in my test on a Mac in Safari, Chrome, Firefox in Responsive Design Mode the test labels are showing, please see the screenshot in the Private Content area.
    I can’t imagine why it would work in Mac Safari in Responsive Design Mode and not in a iPhone Safari.
    Does your site have a server cache that you can clear? On your iPhone did you try also clearing the history, often that is needed to fully purge the cache, see these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    Hi,
    Thanks for your patience, but unfortunately it would be very difficult to evaluate the issue without seeing it, there are too many variables.
    Try creating a test site with the same elements and demo data that reproduces the issue so we can see and investigate the backend.

    Best regards,
    Mike

    in reply to: Mobile version is not working #1416175

    Hi,
    For the header logo and icons try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) {
    .responsive #top #wrap_all #header .container.av-logo-container {
        width: 100%;
        max-width: 100%;
    }
    #header #menu-item-shop .cart_dropdown_link {
        left: 50%;
        padding: 0 3px;
        z-index: 5;
    }
    .responsive #top #header #header_main > .container .main_menu .av-main-nav > li > a {
        padding: 0 0 0 10px;
    }
    .responsive #top #header_main .logo {
        width: 60%;
        padding-left: 5%;
    }
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    Please see the screenshot in the Private Content area for the expected results.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Change margin of footer widget. #1416173

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold theme not in dashboard iin staging site #1416172

    Hi,
    Ok I did, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: chatbot has disappeared #1416171

    Hi,
    Perhaps you have posted the login in another thread, but please note that we don’t have an easy way to find this or to know if it is still valid, so for each thread please post the admin login details. Thank you for understanding.

    Best regards,
    Mike

    in reply to: Change the place of social Icon #1416170

    Hey sarthakchoudhary,
    Thank you for the link to your site, the following css will remove the Linkden icon from the team member images and move the icons down in the popup, due to the limited space under the images in the popup the icons will be half over the bottom with some box shadow to make them look nicer:
    Enfold_Support_2913.jpeg
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .team-img-container:hover .team-social-inner {
    	display: none;
    }
    .white-popup .team-img-container:hover .team-social-inner {
    	display: block;
    }
    .white-popup .team-img-container .team-social-inner {
    	top: 98%;
    }
    .white-popup .team-img-container .team-social-inner a {
    	box-shadow: 0 0 4px #000;
    }
    .white-popup .team-img-container {
    	overflow: visible;
    }
    .white-popup .team-img-container {
        margin: 0 20px 20px 0;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

Viewing 30 posts - 5,971 through 6,000 (of 34,721 total)