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Viewing 30 posts - 5,191 through 5,220 (of 34,999 total)
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  • in reply to: OSM Leaflet Map: only one marker pop-up displaying #1425557

    Hi,
    Ok, I believe that this is the case then, if you like we can leave this open for a few more days to see if you get another error email, but I’m not seeing this on my test site.
    Try testing for a couple of days and if all is well then let us know that we can close the thread.

    Best regards,
    Mike

    in reply to: Mouse Hover, white #1425476

    Hi,
    Thanks for the feedback, I see that you have this custom css blocking the click event, please find and remove it, perhaps it is in your Quick CSS:

    @media only screen and (max-width: 986px){
    .av-masonry-entry {
        pointer-events: none;
    }
    }

    The login you posted above doesn’t work so I couldn’t remove it for you.

    Best regards,
    Mike

    in reply to: OSM Leaflet Map: only one marker pop-up displaying #1425473

    Hi,
    Did this occur only once? perhaps it was while you were uploading the new file? I didn’t get this error on my site.
    line 904 in the functions.php is require_once( 'config-leaflet-maps/class-avia-leaflet-maps.php' );
    so it is possible that the file was not found while you added the new one.

    Best regards,
    Mike

    in reply to: Adding a modified helper-privacy.php to child theme #1425468

    Hi,
    Typically the say what plugin works good, I would recommend using it or some javascript, which may use less resources than a plugin for just one line of text.
    Perhaps something like this:

    var changeMasonryAuthor = document.querySelector('html[lang="it-IT"] .av-masonry-author.meta-color.author');
    if (!!changeMasonryAuthor) {
    var search = "da ";
    var replacement = "A cura di ";
    document.body.innerHTML = document.body.innerHTML.split(search).join(replacement)
    }

    You will need to adjust to suit your needs.

    Best regards,
    Mike

    in reply to: HELP!! Suddenly troubles with layout #1425467

    Hi,
    If you update your custom theme manually you will need to change the name of the theme files and inside the syle.css to the same names that are currently used, then you can upload in the WordPress ▸ Theme panel and it will overwrite your old one, but I recommend that you save a backup of your old one.
    To activate the former child theme I just click on “activate”? And after I can always switch back to the one I created for you.
    If you use the Envato market plugin you should not enter the Token in the Enfold Theme Options ▸ Theme Update ▸ Enter a valid Envato private token
    Envato has a limit for the number of times you can check a token in each 24 hours, so by using both you are doubling your checks.

    Best regards,
    Mike

    in reply to: no fix for justified test #1425466

    Hi,
    Thanks for the feedback, I went to your /blog/ page and inspected as an iPhone and I see the text is justified, to change it to left try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top #wrap_all .fullsize .template-blog .post .entry-content-wrapper {
        text-align: left;
    }

    After applying the css, please clear your browser cache and check.
    Please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: Vimeo videos do not play automatically #1425465

    Hi,
    I recommend searching for a online video to gif creator that will give you a better quality.
    Or you could try someone on Fivver convert it for you in a portrait layout 425px x 768px in a high quality.

    Best regards,
    Mike

    in reply to: Sektion H1 Problem #1425464

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Broken backlinks cannot figure out #1425463

    Hi,
    When I check your page I don’t see these errors, but the first two are the same /xmlrpc.php file that is not for public use, that is why you will see a 403 Forbidden if someone trys to load it, this is the correct response.
    the last one is a 404 Not Found for a font, but I don’t see this when I check.

    Best regards,
    Mike

    in reply to: Easy Slider is not smooth #1425390

    Hi,
    Thank you for your patience, I’m not sure why this doesn’t seem to work so I have asked the rest of the team for advice.

    Best regards,
    Mike

    in reply to: Mouse Hover, white #1425388

    Hi,
    When I checked your page the images in your “Themenbereiche” section have the opacity on desktop until I mouse-over them and for screen sizes below 1440px the images don’t have any opacity. This is what you wanted, correct?
    Perhaps your iPad needs it’s cache cleared, try to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: Prevent SPAM on Email Buttons #1425384

    Hi,
    The Dev Team has updated the email spam function to include the subject and body in the email address in the button and in the shortcode in the shortcode wand, like this: (Email address hidden if logged out) ?subject=your_subject&body=your_body
    I linked to the files below, you will need to replace:
    /enfold/config-templatebuilder/avia-shortcodes/email_spam.php
    /enfold/config-templatebuilder/avia-template-builder/php/class-generic-helper.php
    In the button you will not manually add the “mailto:” and the shortcode would look like this:
    [av_email_spam url=" (Email address hidden if logged out) ?subject=your_subject&body=your_body" hex_encoding="1"]readable info[/av_email_spam]

    Best regards,
    Mike

    in reply to: Different Logo on Mobile #1425331

    Hi,
    Thank you for the link to your site, but unfortunately I’m not able to reproduce your screenshot error on my Android device, try using this link to identify your screen resolution for your device so we can reproduce the error. Perhaps the error is for a specific size and device?

    Best regards,
    Mike

    in reply to: Tab slider #1425330

    Hey finchkelsey,
    Thank you for the link to your site, I believe that this code at the end of your child theme functions.php file in Appearance ▸ Editor will help:

    function custom_tab_section_script() { ?>
      <script>
    window.onload = function() {
      if (window.location.hash) {
        var hash = window.location.hash.substring(1);
        var targetElement = document.getElementById(hash);
        if (targetElement) {
          setTimeout(function() {
            var offset = targetElement.offsetTop;
            window.scrollTo({
              top: offset,
              behavior: "smooth"
            });
          }, 1000);
        }
      }
    };
    </script>
      <?php
    }
    add_action('wp_footer', 'custom_tab_section_script', 99);

    but I can’t fully test without admin access, please give this a try and clear your browser cache.

    Best regards,
    Mike

    in reply to: no fix for justified test #1425306

    Hi,
    Thank you for the link to your page, you write that I can see the issue on your /blog/ page but I see no issue within the content of the page, perhaps the issue is with the content and the footer alignment? Please see the screenshot in the Private Content area.

    Best regards,
    Mike

    in reply to: Adding a modified helper-privacy.php to child theme #1425298

    Hey domchocolate,
    Thanks for your question, but unfortunately there is not a way to add any of the files in the /include/ directory to a child theme.

    Best regards,
    Mike

    in reply to: no fix for justified test #1425297

    Hey andersjensen055,
    Thank you for your question, please link to the page so we can examine. Thank you for the screenshots, from them I believe that you are referring the text below the TOC on mobile (screenshot 1), was the mobile screenshot a “before” screenshot? (2), because it looks correct or the same as the desktop version (3), otherwise please link link to a page as a before so we can assist with a solution.

    Best regards,
    Mike

    in reply to: font-awesome.min.css in template #1425296

    Hey pizza_boy,
    Thank you for your question, the Enfold theme doesn’t use font-awesome, so I believe that this is added by one of your plugins, unfortunately the login details that you have provided seems to be for FTP and not the WP admin, so I can not examine your plugins.
    I recommend disabling all of your plugins and then enable then one at a time to find the plugin that is loading the font-awesome css.
    Once you find the plugin you can ask the plugin author how to localy load the css.

    Best regards,
    Mike

    Hi,
    Your link /wp-admin/update-core.php is a admin page for the WordPress core update info, when not logged in, it is giving a 404 error:
    Enfold_Support_3888.jpeg
    This is a core WordPress function that is giving the result from the core WordPress files and not the theme, this file (URL) is not intended for frontend visitors, this is no one should be going to this URL.
    I recommend making no changes, this URL is only for the admin and when you do update the file will behave differently, thus you don’t want to interfere with this.
    I believe that you are asking that a theme 404 page is shown for your core WordPress URL, but I don’t feel that it is safe or relevant to do so.
    I hope that I have explained this well.

    Best regards,
    Mike

    in reply to: Sticky page chapter menu #1425293

    Hi,
    The function should go into your child theme functions.php, otherwise when you update it will be overwritten.
    For testing you can add it into your Enfold functions.php at the bottom, if this is not working please ensure that your Enfold Theme Options ▸ Performance ▸ Load jQuery in your footer is not activate, or if you are using any caching plugins or optimization plugins please ensure that they are not “deferring” the loading of jQuery scripts.
    Please give this a try.

    Best regards,
    Mike

    in reply to: Layerslider — Local Background Video not showing full size #1425288

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Show a default search field instead of search icon #1425253

    Hi,
    Ok, we will leave this open to hear back from you.

    Best regards,
    Mike

    in reply to: HELP!! Suddenly troubles with layout #1425252

    Hi,
    Thanks for the screenshots, I see that your EN homepage URL is /home-2/ and your DE homepage URL is /home/
    Try looking at your Enfold Theme Options ▸ Theme Options ▸ Frontpage Settings it is probably set to /home-2/ this would be why the EN page is the default.
    To link to your DE homepage /home/ try creating a menu link to this page, either by menu choice or as a custom menu item with the URL added manually.

    Best regards,
    Mike

    in reply to: Vimeo videos do not play automatically #1425250

    Hi,
    Thanks for the login, in your color section in the background video options you will see the check box Hide Video On Mobile Devices?

    You can choose to hide the video entirely on Mobile devices and instead display the Section Background image

    Enfold_Support_3882.jpeg
    I enabled this and added your gif to the background image option:
    Enfold_Support_3884.jpeg
    You will note that I used the “scale to fit = contain” option, and in my test the gif plays on mobile:
    Enfold_Support_3886.jpeg
    but I recommend that you recreate your gif so it is in portrait mode for mobile, right now it is in landscape mode so it doesn’t fill the screen.
    In the background image options you could use the “scale to fit = stretch” and that would fill the mobile screen, but the center of the gif is off and the quantity is poor at that size.
    So try to recreate your gif so it is in portrait mode and if you can improve the quantity that would also be good.

    Best regards,
    Mike

    in reply to: Adding a hover colour to images in menu #1425216

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: OSM Leaflet Map: only one marker pop-up displaying #1425215

    Hi,
    Ok, this will be in the next update but we don’t have a ETA for it now. I will leave this open to hear back from you.

    Best regards,
    Mike

    in reply to: Show a default search field instead of search icon #1425213

    Hi,
    Thank you for sharing the solution for others to try, glad to see that you have sorted this out, shall we close this thread then?
    As for the slow results, I see that a “gear” shows while the results are generating, and I don’t see any errors in the console, so I think the FiboSearch is getting the results live and has not cached the results, perhaps this is an option in the plugin, or perhaps there is another step you need to do, try asking the FiboSearch support.

    Best regards,
    Mike

    in reply to: OSM Leaflet Map: only one marker pop-up displaying #1425154

    Hi,
    Thanks for your patience, the Dev Team made some adjustments for the OSM element and updated the Special Characters plugin
    After installing the new Special Characters plugin, you can try updating the OSM Leaflet element at /enfold/config-leaflet-maps/class-avia-leaflet-maps.php
    from the link below, please ensure to do this via FTP and keep a version of the original for fallback, then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

    in reply to: Blog Pagination is not working #1425153

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 5,191 through 5,220 (of 34,999 total)