Page 16 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 451 through 480 (of 34,572 total)

← 1 2 3 … 15 16 17 … 1,151 1,152 1,153 →

Author

Posts
April 5, 2025 at 10:35 pm in reply to: Problem to Download Demo Enfold #1480845

Mike
Moderator

Hi,
Your site is reporting that the address is not secure “https” and that the server is redirecting the request for this address in a way that will never complete.
Are you sure that you changed both URLs? Perhaps one did not update correctly. Did you create the https certificate?
You could ask your webhost to update the certificate and ensure that it is for both the “www” domain and the non “www” domain, ie: a certificate for:
www.test.com
test.com
is two different lines in the certificate
Nonetheless, since you didn’t have any content on this site, I recommend the easiest path is deleting the WordPress install, ask the webhost to update the PHP version and these:

then install WordPress again, ensuring that all info is for “https”, then add the theme and your demo install should work fine.

Best regards,
Mike

April 5, 2025 at 9:55 pm in reply to: Button not aligning / 3 of columns #1480844

Mike
Moderator

Hi,
Thanks, this link has a manual color of black added to the span and the link:

you need to change this to blue, view the link in the text element in the “text” tab to adjust the source code

sometimes if you copy and paste text or links in the visual tab the style will also be pasted.

Best regards,
Mike

April 5, 2025 at 9:41 pm in reply to: Google Cloud Charges for using Google Maps – Is there an alternative #1480843

Mike
Moderator

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

April 5, 2025 at 9:39 pm in reply to: Add notification bar #1480842

Mike
Moderator

Hi,
If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:

and ensure that it is activated, then add the above code and save.

Best regards,
Mike

April 5, 2025 at 9:33 pm in reply to: My image gallery can't load #1480841

Mike
Moderator

Hi,
I see now your shop page is working, this looks like a conflict between a plugin and the theme.
You could enable each plugin one at a time to find the one that is a conflict, and stop using it.
Unfortunately we are limited to offering support for plugins.

Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

Best regards,
Mike

April 5, 2025 at 9:23 pm in reply to: Enfold update #1480840

Mike
Moderator

Hi,
Please also note that each license must have it’s own token, don’t use the same Token or license for all sites.
Licenses are not locked to any one domain, just make sure each is only once.

Best regards,
Mike

April 5, 2025 at 9:18 pm in reply to: Enfold update #1480838

Mike
Moderator

Hey Julien ,
Each license is only purchased once and has lifetime updates, the support for each license is only good for either 6 or 12 months depending on what was purchased.
If you purchased all of your client licenses in your Envato account, you would also need to purchase the support renewal for your clients in your account. Envato doesn’t allow transfer of licenses.
As for updates, if all licenses are from your account with your Token, then the client may need your help to update, expressly for older versions that are using the old Envato API, pre v5
They will first need to be manually updated, and then you can create a new Token for the client. You should be fine after that, unless Envato changes again in the future.
Also note that Envato has a daily limit on update checks, I believe that is 20, so after 20 checks you will need to wait 24 hours. If one client has an old version that has the old API and checks 20 times, all other of your licenses will not update.
You will probably need to review each site and manually update everyone to v7.1 and ensure that all Tokens are working, then going forward every thing should be fine.
Note that the Token needs specific permissions, the Envato Market plugin requires fewer permissions and might be better for you.
To manually update Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

I hope this helps.

Best regards,
Mike

April 5, 2025 at 2:28 pm in reply to: My image gallery can't load #1480826

Mike
Moderator

Hey Emily,
It looks like you have this error: “Uncaught ReferenceError: h is not defined” for some custom javascript:

Try disabling all of your custom javascript or all of your plugins and check again.
also clear your site and browser cache before checking again.

Best regards,
Mike

April 5, 2025 at 2:19 pm in reply to: CSS styling of LayerSlider elements #1480825
Mike
Moderator
Hi,
Try going to the layerslider, select the layer, go to “advanced” in the sidebar and add the custom css in a media query:

For Mobile/LANDSCAPE view try this media query and adjust to your device.
```
@media only screen and (max-width: 860px) and (orientation: landscape) { 
/* your css */
}
```
Best regards,
Mike
April 5, 2025 at 1:57 pm in reply to: Second Color Section #1480820
Mike
Moderator
Hi,
You have this custom css:
```
@media only screen and (max-width: 767px) {
    #av_section_2 {
        height: auto !important;
        min-height: auto !important;
        padding-top: 30px !important;
        padding-bottom: 30px !important;
        overflow: visible !important;
    }
}
```
in your siteground cache, perhaps it is in your Quick CSS, or your child theme stylesheet.
Change the padding-top & padding-bottom to zero, then clear your site cache, siteground cache, and your browser cache and check again.

Best regards,
Mike
April 5, 2025 at 1:51 pm in reply to: Button not aligning / 3 of columns #1480819

Mike
Moderator

Hi,
I viewed your page: https://www.latet.org.il/en/
But I don’t know which link that you want to be blue, please explain more, perhaps a screenshot would help.
To add a screenshot please try using an Screenshot service and pasting the image URL in your post.

Best regards,
Mike

April 5, 2025 at 1:41 pm in reply to: Conflict with wholesale suite plugin #1480818

Mike
Moderator

Hey Ben,
We can not view or login to your site as it “uses an unsupported protocol” and can not “provide a secure connection”
see screenshot below and check.

Please note that we don’t have experience with the wholesale suite plugin and we are limited to supporting third-party plugins. But perhaps we can correct with some CSS.
Please include a direct link to the form and a screenshot of what you want to change. To add a screenshot please try using an Screenshot service and pasting the image URL in your post.

Best regards,
Mike

April 5, 2025 at 1:29 pm in reply to: Problem to Download Demo Enfold #1480817

Mike
Moderator

Hey Getersa,
It looks like you have a Mixed Content: was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘/wp-admin/admin-ajax.php’. This request has been blocked; the content must be served over HTTPS.” error.
Your WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address are set to “http”, try changing to “https”

Your site is running on an outdated version of PHP (7.2.34-35+0~20220929.76+debian11~1.gbp2866f7), which will not be supported by WordPress. Ask your webhost to update to PHP v8

Also ask your webhost to update all of these settings:

to these:

Best regards,
Mike

April 5, 2025 at 1:07 pm in reply to: Add notification bar #1480816
Mike
Moderator
Hi,
Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:
```
function custom_message_banner_script() { ?>
  <script>
(function($){
  $('#top #header_meta > .container').each(function() {
  	var messageTitle = 'FREE delivery within 60 miles';
  	var messageBanner = $('<p class="message-banner">'+ messageTitle +'</p>').css({'text-align':'center','margin-top':'0','background-color':'red','margin':'0','z-index':'1','position':'relative','color':'#fff'});
  	$(messageBanner).insertBefore('#header_meta');
});
})(jQuery);
</script>
  <?php
}
add_action( 'wp_footer', 'custom_message_banner_script', 99 );
```
adjust the colors to suit. This is the result for transparent desktop headers:

and scrolled desktop headers:

and mobile headers:

Best regards,
Mike
April 5, 2025 at 12:35 pm in reply to: HTML markup error, after the latest Enfold 7 and 7.1 update #1480815

Mike
Moderator

Hi,
Shall we close this thread then? If you need further help you can always open a new thread.

Best regards,
Mike

April 4, 2025 at 11:38 pm in reply to: Google Cloud Charges for using Google Maps – Is there an alternative #1480796

Mike
Moderator

Hey Tia,
Please check under “Theme Extensions ▸ OpenStreetMaps (OSM) And Leaflet”

Best regards,
Mike

April 4, 2025 at 11:31 pm in reply to: Add logo to Full Screen Slider #1480795

Mike
Moderator

Hi,
As this is not a theme issue but a restriction from the browsers, shall we close this thread?
As a side note, there are some plugins that try to overcome the restrictions from the browsers, but with each browser update these fail, so you would need to keep testing and possibly change plugins, creating a lot of “billable hours” perhaps the view of ongoing costs from you will help with their decision.

Best regards,
Mike

April 4, 2025 at 11:18 pm in reply to: I wish to use the new SVG features of Enfold 7.x to add two new Social Profiles #1480794

Mike
Moderator

Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

April 4, 2025 at 11:14 pm in reply to: WooCommerce single product: Make hover left or right scroll arrows smaller #1480793

Mike
Moderator

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

April 4, 2025 at 11:45 am in reply to: Sticky element #1480765

Mike
Moderator

Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

April 3, 2025 at 10:59 pm in reply to: Favicon Randomly Showing & Not Showing #1480740

Mike
Moderator

Hey blizzmarketing,
Try creating a real favicon file and placing it via ftp in the root of the domain, this is where some browsers look for the favicon.ico file.

Best regards,
Mike

April 3, 2025 at 10:18 pm in reply to: Avia Element Pagination #1480739

Mike
Moderator

Hi,
I removed the url from the August 6, 2024 post

Best regards,
Mike

April 2, 2025 at 10:51 pm in reply to: Category background, title and image #1480674
Mike
Moderator
Hi,
Your site seems to be down now, please check:
*deleted screenshot*
Best regards,
Mike
- This reply was modified 3 months ago by Mike. Reason: Deleted screenshot
April 2, 2025 at 10:46 pm in reply to: Re Captcha trouble #1480673

Mike
Moderator

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

April 2, 2025 at 10:18 pm in reply to: Display issue on select pages of website – showing as html #1480671

Mike
Moderator

Hey Carolline,
I checked your pages and do not see the issue, please post your screenshots so we can examine.

Best regards,
Mike

April 2, 2025 at 10:12 pm in reply to: Icon/Flipbox jumping on scroll up/down #1480670

Mike
Moderator

Hi,
I checked your test page that has the plugin disabled, on my Android, and the jumping when you scroll down and back up doesn’t occur now.

Best regards,
Mike

April 2, 2025 at 9:54 pm in reply to: Button not aligning / 3 of columns #1480669

Mike
Moderator

Hi,
It looks like the button background is already white with black text, perhaps you have already solved this?

Best regards,
Mike

April 2, 2025 at 9:48 pm in reply to: Re Captcha trouble #1480668

Mike
Moderator

Hi,
Unfortunately we have not been able to reproduce this in other threads, but if you include and admin login and link to your page we will examine your site.
Perhaps if you could create a screen recording so we can be sure to test the same way you are.

Best regards,
Mike

April 2, 2025 at 12:00 pm in reply to: WooCommerce hover over image changes to first gallery image #1480640

Mike
Moderator

Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

April 1, 2025 at 11:42 pm in reply to: Why is secondary menu suddenly showing as rows (vertical) vs single line? #1480606

Mike
Moderator

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike
Author

Posts

Viewing 30 posts - 451 through 480 (of 34,572 total)

← 1 2 3 … 15 16 17 … 1,151 1,152 1,153 →