Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey sophie,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

@media only screen and (max-width: 479px) {
.responsive #top .av-main-nav .av-burger-menu-main {
    position: fixed;
    top: 2px;
    right: 7%;
}}
@media only screen and (min-width: 480px) and (max-width: 570px) {
.responsive #top .av-main-nav .av-burger-menu-main {
    position: fixed;
    top: 2px;
    right: 36%;
}}
@media only screen and (min-width: 571px) and (max-width: 767px) {
.responsive #top .av-main-nav .av-burger-menu-main {
    position: fixed;
    top: 2px;
    right: 30%;
}}

Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hey mosaic,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

@media only screen and (max-width: 767px) {
    .responsive .single-product-main-image {
       margin: 0;
    }
    .woo-variation-product-gallery {
       width: 100%;
       margin-bottom: 0;
    }
}

see the screenshot below for the expected results.

Best regards,
Mike

Hi,
Your site is reporting that the address is not secure “https” and that the server is redirecting the request for this address in a way that will never complete.
Are you sure that you changed both URLs? Perhaps one did not update correctly. Did you create the https certificate?
You could ask your webhost to update the certificate and ensure that it is for both the “www” domain and the non “www” domain, ie: a certificate for:
www.test.com
test.com
is two different lines in the certificate
Nonetheless, since you didn’t have any content on this site, I recommend the easiest path is deleting the WordPress install, ask the webhost to update the PHP version and these:

then install WordPress again, ensuring that all info is for “https”, then add the theme and your demo install should work fine.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
I see now your shop page is working, this looks like a conflict between a plugin and the theme.
You could enable each plugin one at a time to find the one that is a conflict, and stop using it.
Unfortunately we are limited to offering support for plugins.

Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

Best regards,
Mike

Hey Julien ,
Each license is only purchased once and has lifetime updates, the support for each license is only good for either 6 or 12 months depending on what was purchased.
If you purchased all of your client licenses in your Envato account, you would also need to purchase the support renewal for your clients in your account. Envato doesn’t allow transfer of licenses.
As for updates, if all licenses are from your account with your Token, then the client may need your help to update, expressly for older versions that are using the old Envato API, pre v5
They will first need to be manually updated, and then you can create a new Token for the client. You should be fine after that, unless Envato changes again in the future.
Also note that Envato has a daily limit on update checks, I believe that is 20, so after 20 checks you will need to wait 24 hours. If one client has an old version that has the old API and checks 20 times, all other of your licenses will not update.
You will probably need to review each site and manually update everyone to v7.1 and ensure that all Tokens are working, then going forward every thing should be fine.
Note that the Token needs specific permissions, the Envato Market plugin requires fewer permissions and might be better for you.
To manually update Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

I hope this helps.

Best regards,
Mike

Hi,
Try going to the layerslider, select the layer, go to “advanced” in the sidebar and add the custom css in a media query:

For Mobile/LANDSCAPE view try this media query and adjust to your device.

@media only screen and (max-width: 860px) and (orientation: landscape) { 
/* your css */
}

Best regards,
Mike

Hi,
I viewed your page: https://www.latet.org.il/en/
But I don’t know which link that you want to be blue, please explain more, perhaps a screenshot would help.
To add a screenshot please try using an Screenshot service and pasting the image URL in your post.

Best regards,
Mike

Hey Getersa,
It looks like you have a Mixed Content: was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘/wp-admin/admin-ajax.php’. This request has been blocked; the content must be served over HTTPS.” error.
Your WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address are set to “http”, try changing to “https”

Your site is running on an outdated version of PHP (7.2.34-35+0~20220929.76+debian11~1.gbp2866f7), which will not be supported by WordPress. Ask your webhost to update to PHP v8

Also ask your webhost to update all of these settings:

to these:

Best regards,
Mike

Hi,
Shall we close this thread then? If you need further help you can always open a new thread.

Best regards,
Mike

Hi,
As this is not a theme issue but a restriction from the browsers, shall we close this thread?
As a side note, there are some plugins that try to overcome the restrictions from the browsers, but with each browser update these fail, so you would need to keep testing and possibly change plugins, creating a lot of “billable hours” perhaps the view of ongoing costs from you will help with their decision.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey blizzmarketing,
Try creating a real favicon file and placing it via ftp in the root of the domain, this is where some browsers look for the favicon.ico file.

Best regards,
Mike

Hi,
Your site seems to be down now, please check:
*deleted screenshot*
Best regards,
Mike

• This reply was modified 2 months, 4 weeks ago by Mike. Reason: Deleted screenshot