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Hey sussexmartlets,
This sometimes happens when your hosting is using an old version of PHP or you have low memory, less that 256m. Both of which can easily be fixed with an email to your host. Yet sometimes it other things like a plugin conflict, if you let us take a look we could advise better.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.Best regards,
MikeSeptember 3, 2017 at 11:45 pm in reply to: Switching to mobile menu on higher resolutions – Not Working #847483Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.Best regards,
MikeHi,
Do you mean that when you scroll back down to the point where it was on the page, below the slider, it hooks on there again?
It seems that it should do that, see the video in Private Content area of what I see, in Chrome on Win10.Best regards,
MikeHey Maciej,
You will need to add the @font-face rules in the style.css of your child-theme. The function above won’t work with a self hosted font.
Look in your zip for latofonts.css, it has all of the @font-face rules to add to your style.css such as this:* Webfont: Lato-Black */@font-face { font-family: 'LatoWebBlack'; src: url('fonts/Lato-Black.eot'); /* IE9 Compat Modes */ src: url('fonts/Lato-Black.eot?#iefix') format('embedded-opentype'), /* IE6-IE8 */ url('fonts/Lato-Black.woff2') format('woff2'), /* Modern Browsers */ url('fonts/Lato-Black.woff') format('woff'), /* Modern Browsers */ url('fonts/Lato-Black.ttf') format('truetype'); font-style: normal; font-weight: normal; text-rendering: optimizeLegibility; }You must use the absolute path to them.
You could use a plugin such as: https://wordpress.org/plugins/use-any-font/ instead.Best regards,
MikeHi,
That’s odd, it seems to work on my end, did you try clearing your cache please see screenshot in Private Content areaBest regards,
MikeHey grandeivo,
This is not a feature at this time. But with the next update you will be able to set which menu items to show on each type of device. Not exactly it’s own menu, but it’s own items.
Please feel free to request – or vote if already requested – such feature on Enfold feature request form.Best regards,
MikeHi,
I took a look, but don’t see a large white space, can you add a screenshot so we can try to remove it?
Try using https://postimg.org and pasting the link here.Best regards,
MikeHi,
I’m not understanding the question, but I think your asking about /enfold/css/shortcodes.css
Is there something you are trying to do that we can help with?Best regards,
MikeSeptember 3, 2017 at 10:29 pm in reply to: Fontello icon not showing in frontend after website migration #847464Hey Truemotionpictures,
It seems you site is only showing sedoparking ads, please check.Best regards,
MikeHi,
I was able to use the Avia Layout Builder, although very slow. I was also able to save in the layerslider. But, I see you are using PHP Version: 5.6.30, and Enfold v4.0.5
You should update both, your host can update PHP, and you can update manually via FTP: https://vimeo.com/67209750
Or: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
I recommend backing up with: https://wordpress.org/plugins/duplicator/ first & exporting your theme setting & LayerSlider.Best regards,
MikeHi,
OK, this is for the dark gray sub-menu:#top .av-submenu-container, #menu-categories-home {max-height: 30px!important; } #top .av-subnav-menu > li {padding: 5px 0!important; } #top .av-subnav-menu a .avia-menu-fx {top: 32px !important; }I see the code is calling min-height, but I believe max-height would be better, that is why I used it here.
Before I started this time, I saw your sub-menu is going behind the top bar again, unlike this morning when it snapped to the top bar. So I can’t tell if this code conflicts with that action, are you going to put it back?Best regards,
MikeSeptember 3, 2017 at 9:34 pm in reply to: Thank you Message after suscribing to the Newsletter #847452Hi,
I tested but I don’t see any thank you message on your blog sidebar widget.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
MikeSeptember 3, 2017 at 9:07 pm in reply to: Slide-Show full with: Youtube video not showing on mobile devices #847449Hi,
You could try adding the video as layer in LayerSlider, some report that it works.Best regards,
MikeHi,
That’s OK, we will close this now. Thank you for using Enfold and have a great day!Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.Best regards,
MikeHi,
Since you want to change the icons in the IconBox with your own images, you should first update your theme to v4.1.2 which allows you to easily make those changes while editing the IconBox. Simply upload and choose the images you which to use.
After you update your theme, please register here kriesi.at/support/register with your item purchase code .Then go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfoldThen scroll to the bottom of the page to open a new ticket.
Best regards,
MikeHi,
2) at this time the mobile menu doesn’t support classes, it will be fixed with the next update.
3) same as above
Also) I checked the two site above in Chrome on Win10, but I saw no difference. Are you using Chrome on Mac by chance?Best regards,
MikeSeptember 3, 2017 at 8:34 pm in reply to: Incompatibility with Woocommerce Dynamic Pricing plugin #847438Hey tankerhq,
We would like to look into this, Please include the url to the page in question so we can take a closer look, can you add some screenshots so we will know what to look for?
I assume you tried to disable other plugins, to check for conflicts?Best regards,
MikeSeptember 3, 2017 at 8:08 pm in reply to: Home Page on Mobile Full Width Slider Covered by Menu #847436Hi,
I have checked each of the links above and http://bodasyweddings.com could use this css:@media only screen and (max-width: 767px) { #top #wrap_all .av_header_transparency { background: transparent!important; position: absolute!important; }}as you can see the slider is being covered by the header:

After the css you can see it is a full image:

But all of the other ones have the full image:

Best regards,
MikeHey CM Architects,
Are you still having this issue, because I don’t see this on Android or Chrome dev tools.Best regards,
MikeHey CM Architects,
It seems that your layout is totally different now, are you still looking for help with this? Can you change your layout back?Best regards,
MikeHey med,
Sorry those are not active Hooks or Filters in Enfold
But here is the list or them:/*Hooks*/ ava_main_header ava_main_header_sidebar ava_after_main_title ava_after_main_container ava_before_bottom_main_menu ava_inside_main_menu ava_before_bottom_main_menu ava_after_main_menu ava_after_main_container ava_after_content ava_before_content ava_add_custom_default_sidebars ava_frontend_search_form ava_search_after_get_header ava_before_footer ava_mailchimp_contact_form_elements /*Filters*/ avf_blog_style avf_author_name avf_update_theme_tab avf_modify_thumb_size avf_default_icons avf_dynamic_stylesheet_filename avf_menu_items avf_fallback_menu_items avf_ajax_search_query avf_ajax_search_function avf_ajax_search_messages avf_ajax_search_label_names avf_ajax_search_excerpt avf_ajax_search_no_excerpt avf_social_widget avf_title_args avf_header_setting_filter avf_header_classes avf_sidebar_menu_filter avf_builder_elements avf_mega_menu_post_meta_fields avf_allow_drag_drop avf_frontend_search_form_param avf_sidebar_position avf_custom_sidebar avf_show_default_sidebars avf_show_default_sidebar_pages avf_show_default_sidebar_categories avf_show_default_sidebar_archiv avf_template_builder_content avf_wp_link_pages_args avf_tag_label_names avf_related_post_loop avf_avia_menu_conditions avf_execute_avia_meta_header avf_markup_helper_args avf_markup_helper_attributes avf_markup_helper_output avf_logo avf_author_email avf_author_description avf_loop_author_content avf_exclude_taxonomies avf_loop_index_blog_meta avf_google_content_font avf_social_icons_options avf_google_heading_font avf_skin_options avf_portfolio_cpt_args avf_safe_string_trans avf_ajax_form_class avf_form_el_name_length avf_contact_form_submit_button_attr avf_form_el_filter avf_datepicker_dateformat avf_form_send avf_form_sendto avf_form_from avf_form_subject avf_form_mail_field_values avf_form_use_wpmail avf_form_mail_header avf_form_copy avf_form_message avf_form_custom_autoresponder avf_form_autorespondermessage avf_form_autoresponder_from avf_load_google_map_api avf_file_upload_capability avf_file_upload_extra avf_google_fontlist avf_option_page_init avf_option_page_data_initBest regards,
MikeHi,
There is no date set yet, but there is a lot of action on it, so it seems like it will be soon.Best regards,
MikeHi,
Now that your child theme is active, any custom code that you would put in the functions.php file can be placed in your child theme’s functions.php and it will not overwrite when you update. You’ll see it when you go to Appearance > Editor > functions.php, your child theme will be selected in the “Select theme to edit” drop down. When you have css to add to your site, you can add it in Appearance > Editor > Stylesheet (style.css) or in the General Styling > Quick CSS field, which can be Exported in the Theme Settings File. But most people use the style.css for convenience.
If you had changes that you put in the Advanced Layout Editor, or code block elements, you would continue to do the same in your child theme.Best regards,
MikeSeptember 3, 2017 at 5:18 pm in reply to: Fractional width (1/2, 1/3, etc.) columns set to Equal Height padding broken #847409Hi,
Sorry for the late reply, we have found an issue with shortcodes inside a code section breaking the themes shortcode parsing (element counter gets stuck) causing the Equal Height Problem. This might also be a problem when user loads elements that contain shortcodes like in posts or pages.So I came to your ticket looking to remove the shortcode inside the code section at the end of your about page, but it didn’t solve it, so I activated the debug mode on your site and copied your about page to a new test page and tried removing all of your other elements one by one, without success. Then I copied your page to my localhost to test on a clean install and the Equal Height worked there. Please see screenshot in Private Content area.
Since my localhost has no plugins or other shortcodes, or functions.php mods, and your page works there I believe that disabling your plugins/shortcodes or CSS/functions.php mods will resolve your issue. Please let us know what you find.Best regards,
MikeSeptember 3, 2017 at 4:24 pm in reply to: Zen Menu Logic not working with New Enfold Mobile Menu #847402 -
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