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Hi Mike, yes you do need to create a free account to log into to attain access with the email address.
I do not, the website was made in January – May 2020 however, so most likely the most updated theme version at that time.Hi Mike,
Sorry for all the headaches. A few months ago, it wasn’t an issue for members of Kriesi support to log into our GoDaddy, so I don’t know why they have changed it.
Invitation sent to your email – valid for 48 hours.Do you have recommendations for where to find freelancers that work with this theme? Our website designer from a few years ago is no longer in business, which is why I am trying to manage it now even though websites are not my job
Hi Mike, I put the code below, but it is only valid for 20 minutes – I don’t know why it is asking you that, as the system is showing on my end that there is no 2-factor enabled. I will ask GoDaddy why this is happening on your end
*Edit, I spoke with them on the phone and they believe it is an automated trigger because we are in different countries. I have made you a new login that has “delegated access” to our account as per their instructions – find the details below. There should be no 2-factor required after this step
Hello Mike,
Thanks – the 2-factor is turned off, you should be able to log in with the details below
Hello,
I’m sorry for the delay, it took me an hour to figure out how to access the FTP and find the wp-config settings.
I believe it has been done correctly, please take a look with the details below.“There has been a critical error on this website.” is all the page will show when you visit the website.
Please see the attached screenshot: https://img.savvyify.com/image/rnHzTo do the debug log, I will need to reinstate V7.4.33 as right now the entire site, including the dashboard, is down. Are you able to see that on your end?
http://www.lacombemuseum.comHi Mike,
The system allows me to update to v8.0 when the Parent theme is active, however, the entire website loses its custom appearance. When I reactivate, the child theme in v8.0 it again gives a fatal error crash.
Is there someone who can update the custom files causing the errors? This is not something we have the ability to do on our endHello Ismael,
The gap is still showing on our end, after a few days of clearing cache’s, checking numerous devices, etc. etc. I am attaching a screenshot of it with my pen showing the gap.
Hello Yigit,
The solutions for the Header worked – however the solutions for the footer did not.
Is someone able to log into the system and modify the code directly?Thank you
The code worked, thank you – now the header on mobile is sticky, is there a way to make is stay at the top of the screen instead of showing the gap (visible gap above the menu in the screenshot): https://img.savvyify.com/image/mdKt
Here is the screenshot showing the difference between mobile/tablet and desktop where the link highlighted in black on desktop view is not showing on mobile/tablet view: https://img.savvyify.com/image/mMky
and here is a screenshot of the weird spaces on the sponsorship logo section that we cannot seem to fix:
desktop: https://img.savvyify.com/image/mYGn
mobile/tablet: https://img.savvyify.com/image/mRfdThank you, this seems to have worked. What was the edit that was done in case we need to do it in the future?
Good morning, the website is backed up daily – we just did another one for your team too.
Just a note, I am able to update the theme, but once I do the footer (a page acting as a footer) no longer works. Please let me know if you are able to find the solution to this –
Melissa
