Thank you! We are all good now. So appreciate you sticking with us.
Take care,
Chris

These were all good things to try, sorry to let you know, this still didn’t work.
I updated Enfold to 7 and I applied all the ideas to a test page started from scratch – https://samsneadslely.com/hometest/
I also removed any other css in QUICK CSS too.

Can anyone there look at https://samsneadslely.com/hometest/ on a real iPhone and let me know?
Also, feel free to login and look and make changes, I am desperate at the point.

The homepage is live and my customer is getting pretty impatient now!!

Please help!!
Chris

yes, the column has “hide on mobile”
I removed the ID and Class on the image and still see the big blank space on my iPhone
Do you still see it?
Thanks
Cc

I did make a reproduction page top and made it exactly like the homepage – from scratch, not making templates out of the elements, using same settings and set up. It was the same result. I also made other changes experimenting with the image, z index and hiding… same result. Switched the columns where the image was, same result.

https://img.savvyify.com/image/IMG-4759.y8rhx

I am at a loss to what to try next.
Please help.
Did I give credentials? I will add them just in case below.

Good afternoon. I am still getting this “missing image” icon with blank space on my iPhone 16.
Unfortunately so is my client that I built the site for. The site is now live at https://samsneadslely.com/
and I am at a loss at what to try…but it is definitely an issue. Please help!
It may be fine on an android but iphones show this issue.

Here you go – https://img.savvyify.com/image/IMG-4642.9w90z
When I look at this homepage on mobile screen simulators like FireFox and Chrome – it looks fine, but on a real phone, mine is a iPhone 16 I see the missing image blue box with a ? – Please let me know what you are seeing. Can you help? I have two things working to hide the second image on mobile. Thanks again, Chris

Just another note, I guess it doesn’t have to be a grid row, could be a color section with 2 col x 2 row with no space with images in the background of the column? just need the logo to float exact center to be in the intersection of the four boxes.
Does that help?
Thanks in advance for any help.
Chris

Thank you for the detailed response. When I went to the server settings, this account is on a Plesk server. I went to the PHP Settings and tried to match what I saw in your screenshots and adjust. I made a screenshot BUT CAN’T see where to attach it. It did not match your screen. I made the changes that I could but still not working
Sorry this is a pain. Chris

It was on the https://new.fiermanlawfirm.com/ site we are creating. I put the crendentials in the private section. The footer page is the one with the faultly color section in it

THE PAGE THAT HAS THE ISSUE WITH THE COLOR SECTION IS – “footer” there is only one color section there with some columns.

When I need to make any changes to the background or setting of the color section, I have to make a new one and make adjustments, pull the columns into the new one, then delete the old one. It won’t let me edit the color section element itself.
I have purchased a new/latest theme and uploaded it to the server and extracted the zip – replace the existing.
We do have a child theme in place as you will see.
Thank you – great theme.
Chris Cook

You can close this ticket – you guys are great.

Wow – thanks for the speedy response!! I followed the directions (as far as I know) set the columns to Equal Height and MIDDLE used the css you supplied. It looks real close on the top row – the second column is not as tall as the live website we are trying to recreate but the second row didn’t work – I am sure I did something wrong.

https://zebgrant.mswebhosting.net/services/ is our new WordPress/Enfold
https://www.zebgrantdesign.com/services is the live Square site

can you tell what I did wrong? Sorry to have to ask for more help.
Take care and thanks in advance,
Chris

Rikard, thank you – I bookmarked that page. I did the token and called it VisitOconee – left the top box selected, accepted terms and got a token of m08hW2XxPVlifKDAuJ7iJfQdY5hETIeT

but the site still says:

Last time we checked the token we were not able to connected to Envato:

Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)

Following errors occurred:

Purchases: Envato Rate Limit exceeded – Requests are blocked for 48 seconds. We are unable to get the download URL for your products.
username Envato Rate Limit exceeded – Requests are blocked for 48 seconds. We are unable to get the download URL for your products.
email Envato Rate Limit exceeded – Requests are blocked for 48 seconds. We are unable to get the download URL for your products.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.

Thank you, I find it much harder in the last few years to update the Enfold theme. It used to let me put in a licence/purchase code and then on ThemeForest.com I could see the list of websites with licenses and that is gone now – or I can not find it any longer. I have purchased tons of Enfold themes from there but can no longer track which purchase belongs to which domain…does that make sense. Can you help me? Thanks for the speedy responses.
Chris